The interface is easy to use and the platform is solid. It doesn't glitch or breakdown and technical support is just a chat away.
Up until recently the only to dislike about LiveChat was that they didn't have a bot platform. However, with the recent (as in days ago) launch of BotEngine, that problem is solved.
I highly recommend LiveChat. They are industry standard in chat applications and, now that they have a BotEngine, they are a complete chat solution.
**The only exceptions would be that they need to further develop their reseller program and that, as of right now, you can't initiate a tweet via SMS. They need to develop a Twilio integration, but I'm sure that will come soon. Easier Zapier integration would be nice as well.
LiveChat makes it easy to communicate with customers on their mobile devices. Since 70-80% of our content is consumed on phones and tablets, this has been extremely beneficial for answering questions and obtain quick direct responses.