I have been using LiveChat in the business I work for almost three years now since the first day of my employment with them. However, our very first chat was officially on October 21, 2011. SO, techinically 4 years going strong with LiveChat. I have watched over the years as the software has improved while the ease of functionality has increased. I am immediately able to give my customers a point of support contact. I love the detailed reporting available and all the variable matrixes. The analytics are impeccable!! Also, being able to integrate apps is phenomenal. LiveChat is so customizable and that is something I sincerely appreciate. The archives section is something I use on a daily basis as well. Having the Knowledge Base readily available has been super helpful. I have not had to use the LiveChat LiveChat feature- so that in itself speaks volumes!!
This is going to be difficult to get to a minimum of forty characters trying to think of something I dislike about LiveChat. In all honesty, I am beyond impressed and completely satisfied with the programming and the quality/integrity of the LiveChat name brand. You all have been continuously improving not only my experience but the experience of my customers.
I love how LiveChat has hosted webinars over the years. There is immediate support with a friendly knowledgeable staff. The pricing is incredible compared to all the benefits that are provided. Detailed reporting is a plus. Ease of adding users a positive. Being customizable is amazing!! Apps integration makes it an even better service. Adds competitiveness to your business and helps to contribute to increased sales.
My company works with cellular phone retailers all over the world. Currently we have markets in the United States, Canada, Australia, Italy, and Germany. Our customers need immediate attention and LiveChat allows us to do just that. No matter what the time, no matter how far the distance, LiveChat is always up and running for my customers. By allowing instant access to the LiveChat feature- our business sees a HUGE reduction in costly monetary adjustments. We are better able to midigate and lower our adjustment rates by being able to give a customer a correct response exactly when they need it. Our customers receive a better experience knowing we are always there for them- which in turn develops a better professional, trusting relationship. We can also monitor peaks in incoming chats so we always know when to be properly staffed.