LiveEngage

(48)
3.6 out of 5 stars

Customer experience management matters. Drive conversions and customer loyalty with LivePerson's online real-time engagement solutions.

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LiveEngage Features

Communication
Pop-up Chat

Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

89%
(Based on 10 reviews)
Notifications

Delivers notifications to both sides of the conversation.

89%
(Based on 11 reviews)
Targeted Emails

Sends automated emails to further engage clients and potential clients.

75%
(Based on 6 reviews)
In-App Messaging

Allows for live chat to be enabled within the app for customer help.

70%
(Based on 5 reviews)
Internal Use
Customization

76%
(Based on 10 reviews)
Conversation Archiving

Archives conversations in a separate location for later reference.

Not enough data available

Lead Development

Enables employees to denote potential customers.

n/a
Knowledge Base

Establishes a knowledge base for employee reference during conversations.

Not enough data available

Team Inbox

Provides a central location for help requests, helping employees respond sooner.

n/a
Customer Profiles

Allows for the creation of profiles for contacts and customers.

83%
(Based on 9 reviews)