What do you like best?
During all my journey using this great tool I have been able to enjoy each one of its advantages. I
could start talking about the great quality of product that is appreciated by having a direct contact
with our customers helping us to offer a great technical support, the intuitive and dynamic
interfaces that it has, which could be used by any person without any knowledge, could also be
highlight the ticket system that offers which helps manage the amount of people trying to contact
the service and finally I could not go without mentioning the security that this offers to protect the
security of our data when stored on your server in a safe way.
What do you dislike?
When we get to the point of the things that can displease this tool I could not speak as many
things as the advantages but if it has some points which I could not jump. I would start by saying
that the attention to your clients could improve a lot since they do not become very active when it
comes to answering their doubts, problems and needs, I also feel that it could improve the service
plan for small companies, since Despite all the advantages that this has the price seems to me
greater than what really costs should cost.
Recommendations to others considering the product
First I would recommend that you prepare a little economically because although prices are not
decapitalizing in the long run if you are not prepared could complicate your accounts a bit, I also
recommend you to inform well of this type of service offered by LiveZilla before using it because it
does not They have been very active in the customer service section. For the rest I would have
nothing more to recommend them since in all the remaining aspects this service can be very
What business problems are you solving with the product? What benefits have you realized?
This tool LiveZilla for four years that I use it has helped me a lot to solve the problem of
communication with the client to provide technical support, as this makes it much easier to
achieve a direct and efficient communication with these at the time to meet their needs with our
service, something that not many services can offer with total security.