What do you like best?
Very quick and easy to deploy in the cloud. It seems like the product was designed from early on to live in a multi-tenant cloud solution.
The features are very focused on troubleshooting. The filtering is very good, and one of my favorite features is their "view surrounding events" option which lets you look at all the events before/after a specific event that you find.
I really like their built in feature that archives all data to AWS S3 even though there is a limited amount of data available via the web UI (14 days default). This has been critical a few times we had to go find something from a few months back.
Built in capabilities for saved searches and notifications is good.
What do you dislike?
Web interface can be a little slow at times but is overall reliable. Volume pricing is pretty flexible to account for some peak days but could potentially be even more flexible to allow for irregular traffic.
They have a policy that will eventually drop data if you far exceed your volume multiple times. This is overall reasonable, but it would be nice to have an option where the data is perhaps saved but not available for searching.
The interface to saved searches could be better, as it shows some limitations once you have a lot of saved searches.
Recommendations to others considering the product
Excellent solution for debug log management and analysis from different sources.
What business problems are you solving with the product? What benefits have you realized?
We provide a multi-channel marketing platform for retailers and brands. Our platform is deployed in AWS and we have log data from several types of application sources. Loggly helps consolidate all this log data and lets multiple people on the team search and organize the data in order to troubleshoot specific problems and ensure that our platform is operating correctly.