What do you like best?
I really like how the platform is intuitive and easy to follow. This will allow for adherence to any rules set up. I like that there is the ability to have notifications to alert when work is upcoming or due - that will be very helpful to complete SLAs.
What do you dislike?
I think the UX/UI is very clean but there are always little tweaks, etc. that can be done - icons, filters, etc.
Recommendations to others considering the product
The team understands the needs of the industry, has a lot of experience, and they have found an area where they can provide a real solution to many problems companies face without the need for overly complex, developer intensive solutions.
What business problems are you solving with the product? What benefits have you realized?
I have used the partner platform to get a better sense for the product, understand the workflow, and get a feel for the UI which has been impressive.