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LogicMonitor

4.6
(42)

LogicMonitor is the SaaS-based, automated performance monitoring platform that provides agile IT Ops teams with the visibility and actionable metrics they need to ensure the availability of services and applications running on complex and distributed infrastructure.

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Showing 42 LogicMonitor reviews
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LogicMonitor review by Chris C.
Chris C.
Validated Reviewer
Verified Current User
Review Source

"Smart, Clean and simple to get up and running"

What do you like best?

Ultimately LogicMonitor allows you to get running straight away with the inbuilt datasources, but once you get familiar with the product you learn the platform has so much to offer. The layout is brilliant and the ability to customize widgets/dashboards to how you want them for yourself and each customer is easy to use.

It's not only the product which is great but the whole LogicMonitor team from technical to the customer success team who deliver an efficient and personal experience and you feel that your not just a number to them.

What do you dislike?

Although the inbuilt features are great, to unlock the full scale of the platform you do need to know scripting for different vendors - it would be handy to have some whitepapers/kb's to assist with the scripting aspects.

Recommendations to others considering the product

The inbuilt features are great and get your running straight away, but to unlock the full capabilities you will need to get a handle on the different scripting/powershell requirements for different vendors.

What business problems are you solving with the product? What benefits have you realized?

We needed a focal point for monitoring as we were relying on vendor specific tools which were deployed at individual customer sites, this meant we didn't have an individual dashboard to track alerts.

With LogicMontior we have solved the vendor specific issue and now have a single pane of glass which can be accessed via web browser and easily presented. It's also given us the possibility to develop monitoring services for different vendors.

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LogicMonitor review by Brad W.
Brad W.
Validated Reviewer
Verified Current User
Review Source

"A great software for monitoring the health and uptime of any kind of machine"

What do you like best?

We use LogicMonitor as our alerting system for our institution. We have multiple branches that come back into a central location as well as many core mission critical servers. As such we have alerts setup that notify IT staff of any critical communication failures. This allows us to be immediately aware of any communications or hardware failures. Often we are working on fixing the issue before end users have reported it.

What do you dislike?

The interface can be a little confusing as far as how to add the different statistics (CPU, memory, Hard disk, etc.) but it has been improving over time. They do provide some training videos and their support is willing to help you out.

Recommendations to others considering the product

If you need a solution that provide you with alerting and reports as far as hardware usage statistics for critical infrastructure then LogicMonitor is something you'll want to consider.

What business problems are you solving with the product? What benefits have you realized?

We wanted a solution that would alert us if critical equipment or communication lines had failed. LogicMonitor provides us with this solution with flying colors. With it's help we have helped maintain downtime for our users to a minimum.

What Network Monitoring solution do you use?

Thanks for letting us know!
LogicMonitor review by Jonathan P.
Jonathan P.
Validated Reviewer
Verified Current User
Review Source

"Excellent RMM Platform"

What do you like best?

LogicMonitor's out-of-the-box monitoring of a lot of standard technologies is very good, so you can get it up and running with relatively little effort. However, it has the capability to do much more that scales with

your knowledge of the product.

It's agentless, working instead with an onsite "collector" which is extremely easy to deploy.

It plugs in nicely with our ticketing system for automated case creation/update/closure.

What do you dislike?

The report generation component is lacking and needs improvement.

In depth knowledge of scripting and powershell required for unlocking the full potential on offer.

What business problems are you solving with the product? What benefits have you realized?

As an MSP we use LogicMonitor to remotely monitor customer environments and automate ticketing.

As the platform is essentially technology agnostic (although comes with a whole host of pre-built monitoring for a range of technologies), once we've got to grips with it, we'll be using it to develop a range of services.

LogicMonitor review by Peter M.
Peter M.
Validated Reviewer
Verified Current User
Review Source

"Great Saas monitoring"

What do you like best?

This is an agentless system. You just need to install a collector in the network to start monitor everything. If your device or software is not monitored by defautl you can write your own, check the community for exchanging datasources or ask Logic Monitor to help. They are very helpful.

What do you dislike?

I can't really wrap my head around SLA measurement but that's probably me.

Even though dashboards are great and informative the design and graphics could be even better.

What business problems are you solving with the product? What benefits have you realized?

We are an MSP and monitor our customers servers. Logic Monitor help us to bow our services better and at the same time make us more flexible in providing "what more do you want to monitor" services.

Another big win is the integration to our ticket system. We let Logic monitor create, modify and resolve tickets automatically.

LogicMonitor review by Brandon M.
Brandon M.
Validated Reviewer
Verified Current User
Review Source

"LogicMonitor Review"

What do you like best?

The flexibility of the platform to meet various monitoring and alerting requirements, such as custom SQL queries or execution of scripts to pull data points, has become a go to in our business operations. Paired with the flexibility of using the solution without requirements of private connectivity to each network or application that we want to monitor, the platform has become the base of all our business critical monitoring. When I see our sales staff using the reports and graphs to make business decisions with our customers, you know you have found solution that matching your business needs.

What do you dislike?

We don't dislike a whole lot and really I think its better stated that we are just waiting for some features to be release rather than dislike something about the platform. Event correlation and dependency mapping are some features we are looking forward to showing up in the system to help drive efficiencies on the alerting side of our operations.

What business problems are you solving with the product? What benefits have you realized?

TekLinks originally had 6 separate monitoring solutions trying provide both in house and customer based monitoring and alerting. We use LogicMonitor to consolidate all our internal operations into one central platform as well as establish go to market platform used in our managed services offerings. We have successfully transitioned to LogicMonitor and retired our old systems and provide the platform with all our managed infrastructure and application solutions. By providing the solution in various customer offerings, we are able to show transparency to our customers about our technical operations as well as provide clear lines of feedback about potential growth and needs as businesses evolve.

LogicMonitor review by Oscar R.
Oscar R.
Validated Reviewer
Verified Current User
Review Source

"Best Decision for Network Monitoring"

What do you like best?

- LogicMonitor Team

- Support Responsiveness and ownership

- Cutting edge technology

- Account Management Team interaction

- Great Documentation

- Ability to support most if not all types of different infrastructure

What do you dislike?

- Frequent turn over in Account Management

- Reporting could use some fine-tuning

Recommendations to others considering the product

Give LogicMonitor and their team a legitimate shot. Ask about roadmap and comparisons to other products in the market to give yourself a level playing field of analysis when making a decision valuable to your business.

What business problems are you solving with the product? What benefits have you realized?

As we continue to participate in the enterprise space as an MSP, we found ourselves with software which did not fit the model we needed to provide to our clients. We had a business problem and needed a partner which not only could exceed them but also take ownership of new technologies, methods of monitoring and management, all while keeping the 'customer first' approach in mind.

Not only do we feel valued as a client, we are consistently impressed with LogicMonitor and their dedication in being a leading driver in the Network Monitoring world.

LogicMonitor review by April F.
April F.
Validated Reviewer
Verified Current User
Review Source

"Technical Operations Manager"

What do you like best?

It is so easy to configure and use, though it can be daunting if you get too deep, too quickly. But the documentation and support will always come to your rescue quickly.

What do you dislike?

Looking forward to more improvements in Dashboarding and Reporting. Would really like to see a report or feature around asset management.

Also, part of the problem such a full-featured product is that the initial tuning required is extensive to get a handle on.

Recommendations to others considering the product

Look for an MSP that already has it set up, and contract with them. While it's easy to set up, it takes time. There are so many data points per device that take time to master. An MSP has it already mastered, and can further simplify your implementation process. They know what questions to ask, can share war stories and lessons learned, and bring best practices to your environment much more quickly.

What business problems are you solving with the product? What benefits have you realized?

We are an MSP. We use LogicMonitor to alert us to issues in customer environments before the customer is aware of them. We have integrated LM into our case management system, allowing us to prioritize our responses and get LM under our Response SLA umbrella. We have begun using it for business intelligence gathering, allowing one client to identify two underperforming locations with rock-solid evidence. They are now slated for closure, which will improve the client's P&L.

LogicMonitor review by Julio M.
Julio M.
Validated Reviewer
Verified Current User
Review Source

"Great monitoring platform"

What do you like best?

The single best feature is the agentless architecture. It allows us to have a small footprint on our clients and makes deployment very quick. Our on-boarding times dropped substantially once we adopted logic monitor.

As our deployments matured the biggest win has been adaptability. The extensible nature of LM has allowed us to readjust as our needs and products evolve.

What do you dislike?

Some technical choices I don't agree with. For example, using groovy as the default extension language steepens the learning curve since it's not a widely used language. I would of preferred python or ruby. But they do offer alternatives to groovy where possible so it's hasn't really been a blocker for us.

This year they've added tons of new features and there has been some pain in those areas (reporting comes to mind) but nothing that would affect core functionality.

Recommendations to others considering the product

The learning curve might be a little steep stick with it it's worth it.

What business problems are you solving with the product? What benefits have you realized?

Our business depends on proactively identifying problems and reacting to them before they become an outage. LM has delivered on that.

It has also improved customer confidence in our service. Letting customers into the monitoring platform and allowing them to see what we see has straightened the partnership with our clients. Because of the extensible nature and shared vision with our customers we can take their input and recommendations and integrate it into our monitoring package. About half of our custom monitoring has been recommended or requested by clients.

A natural consequence of long term performance data is being able to provide a longer term view of the health of our environment and demonstrate how our engagement has contributed to stability and performance.

LogicMonitor review by Mike D.
Mike D.
Validated Reviewer
Verified Current User
Review Source

"Excellent product/service; absolutely deserves consideration and evaluation"

What do you like best?

Historically, effective network monitoring functionality has been extremely difficult to achieve:

Absent environments who staff network monitoring operations with devoted full-time resources, a full-time network engineer like myself can only give part-time attention to monitoring operations. Unfortunately, network monitoring applications invariably required a large amount of effort simply to sustain themselves in the form of server, storage and OS administration. My precious-little part-tiime attention wound up being wasted struggling to keep the server and the application running, instead of interacting with (and improving) the actual monitoring results.

LogicMonitor has dramatically and positively changed that equation. I am still a full time network engineer who can only give part time attention to monitoring. But the time I do give to monitoring is generating improvements in overall network operation instead of being wasted massaging a bloated modular application in an attempt to keep it working or struggling with other sys admin tasks at which I am not especially effective.

In addition, unlike the history of enterprise network monitoring vendors (among others you 2- and 3-letter offenders know who you are) LogicMonitor has done a very good job of keeping the distance between you (as a customer/user) and product managers short: you can communicate with them and they do listen.

Only you can judge if LogicMonitor matches the specific demands of your use-case but I strongly recommend including them in any evaluation of competing products and services you perform.

What do you dislike?

This is somewhat counter-intuitive to say I dislike this, but the pace of iteration and valuable feature release is FAST....it is impossible for me (remember, we are only part-time network monitorers) to keep up and roll all these things out in our own environment at the same pace, and this gets really frustrating.

In addition, chat-based and e-mail based communication with support

Recommendations to others considering the product

There is no such thing as a free lunch. LogicMonitor does not empower you to ignore or break the laws of physics, but it will be very effective if

1) Invest in building the specifics of your use-case

2) Accurately assign priority values to functionality

3) Invest in your deployment plan

What business problems are you solving with the product? What benefits have you realized?

LogicMonitor has put us onto a better trajectory in terms of moving towards big picture goals related to monitoring as a way of being able to provide tangible metrics on investments in network connectivity and hardware; and it has helped on a day-to-day time frame by giving us a better ability to recognize situations likely to cause service outages and/or shrink time-to-restoration when outages do occur.

LogicMonitor review by Erik A.
Erik A.
Validated Reviewer
Verified Current User
Review Source

"Nice!"

What do you like best?

Easy to learn yet powerful under the skin. LogicMonitor really is both for the lazy sysadmin and the Powershell God alike.

What do you dislike?

Its not free. However, you do get awesome support and people who really do seem to care about your deployment.

One huge problem I have with LogicMonitor: once all the other departments saw what we were doing they want their own dashboards, screens, modules, etc. I could hire a Jr. Admin to just do that! We have had to put them off, but they won't be denied forever. I'm going to be creating a whole mess of dashboards!

Recommendations to others considering the product

Just try it out. We have a limited device deployment right now, but as other departments are seeing what we are doing with it, the more they want dashboards made. At this point all we can say is "Its gonna cost your budget, not ours" because we can't monitor any more devices. However, once we spring for the right sized package for our environment, folks will be happy with what LogicMonitor can do.

What business problems are you solving with the product? What benefits have you realized?

Initially it was just for a NOC environment. Now the marketing team wants their own and of course the execs want to know what product is moving and whats the best margin products.

LogicMonitor can do everything you want it to do and more you haven't thought of.

LogicMonitor review by Joshua S.
Joshua S.
Validated Reviewer
Verified Current User
Review Source

"Logic Monitor"

What do you like best?

I had a project where I was reviewing all of our clients to ensure the devices we are servicing are being monitored in LogicMonitor. The addition of devices was so smooth and easy I had very little issues getting the devices added. The training resources available through LogicMonitor are very helpful.

What do you dislike?

Sometimes when a device is added in duplicate it can take a while for LogicMonitor to catch that, even when performing a search. This tripped a few alarms but I was able to resolve the situation quickly.

Recommendations to others considering the product

Utilize the tools on the LogicMonitor website. They make this very easy to learn.

What business problems are you solving with the product? What benefits have you realized?

I have been ensuring our clients devices are being monitored and the alerts are set properly. I like that i can see the status using widgets in real time.

LogicMonitor review by David C.
David C.
Validated Reviewer
Verified Current User
Review Source

"Logicmonitor has been a night and day comparison from our old monitoring system. We love it. "

What do you like best?

Ability to visualize everything that is being monitored on a server with ease.

Ability to quickly alert when a device stops sending critical datapoints.

The frequency of upgrades and new features implemented into the platform is very encouraging.

What do you dislike?

There is a lack of standard monitors that should be included or built without the need for professional services. Applications such as Sharepoint and SQL always on which are becoming standard should have focus.

Recommendations to others considering the product

The company is very focused on improving the platform day in and day out. This is a great company to align your business with for the foreseeable future.

What business problems are you solving with the product? What benefits have you realized?

We are getting quality monitoring of all our client environments with little to no false positives. This cuts down on the amount of cases our support staff has to action.

LogicMonitor review by Mike R.
Mike R.
Validated Reviewer
Verified Current User
Review Source

"A Savior for Managed Service Providers"

What do you like best?

The ability to implement a system that allows a single pane of glass for our NOC. With the dashboards there isn't much searching that is needed to find what places are having issues. On top of that, when a new customer comes on, the deployment is a much easier process. In the past with other monitoring systems we had to setup VPN tunnels and jump through hoops to make sure we could properly monitor a customers systems.

What do you dislike?

Since this isn't an agent based monitoring system, there are times where we get gaps in the data due to issues that are out of our control. This overall is not a big issue.

What business problems are you solving with the product? What benefits have you realized?

A single pane of glass for our NOC to be able to look at for all of our customers.

LogicMonitor review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"LogicMonitor does what it says on the tin"

What do you like best?

The simplicity in software is amazing, you don't need a lot of experience and you can work a lot of things out. Support is always on the ball and will always help you and even create widgets for you to copy/use.

What do you dislike?

The way they sell the amount of devices is awkward. There is a big jump between 100 then 250 devices. That's a very big price jump. Need more variations in between those numbers.

Recommendations to others considering the product

Definitely worth the trial. Quite pricey and awkward number of device counts. Very worthwhile for large organisations though. Provides a lot of transparency for your network which is what you need.

What business problems are you solving with the product? What benefits have you realized?

Any issues with servers, such as exchange back pressure. Switching alerts such as changes to Spanning tree. VPN connectivity of firewalls and VPN concentrators.

LogicMonitor review by Anil J P.
Anil J P.
Validated Reviewer
Verified Current User
Review Source

"Simplify Infrastructure Monitoring"

What do you like best?

Configuration takes a lot of work, but once configured, deployment is a breeze. End to end visibility.

What do you dislike?

Only one time zone can be configured. Managing Alerts gets messy when devices from different time zones send alerts. Setting Alert Rules Priority is a hassle since rules are based on the number you assign to it, and if you allocate duplicate numbers, alerts may go nowhere.

What business problems are you solving with the product? What benefits have you realized?

We get alerted proactively as soon as a threshold is breached.

Cloud cost can creep up gradually. LogicMonitor allows us to monitor the cloud cost using various dashboards.

LogicMonitor review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Good product but requires elbow grease to get the most out of it"

What do you like best?

It's simple to add devices and setup basic monitoring. Other aspects such as ESXi, Nimble Array, and other device monitoring is simple to setup as well. It only requires an additional login to pull stats from vCenter, Nimble, etc.

WMI setup and Windows/Linux process monitoring is simple to setup once the basic monitoring is configured first.

Dashboards and graphs are incredibly useful once created.

What do you dislike?

There are a couple of issues to be aware of:

- Limited Datastore support. Creating new data sources requires someone on your staff to be well versed in Logicmonitor graph and datasource creation as well as understanding SNMP, WMI, OIDs, etc. Asking Logicmonitor Support to create data sources is... a struggle at best. The queue to create datasources is anywhere from 6-18 months backed up unless you pay for Professional Services to have them even look and scope your request out.

- Alert Chains and Escalation rules are very powerful features but can quickly get out of hand as you create more and more chains and rules.

- The Devices UI is a love it or hate it situation. Several design choices were made to increase browser performance but sacrifices the ability to quickly traverse an all encompassing device tree.

- No Application Performance Monitoring (APM) comparable to New Relic or other providers. There is no agent that can be installed for deeper statistics.

- If you want to do more than basic monitoring and get the most out of the platform, you really need to devote personnel to understanding the backend, creating data sources, creating graphs, and so on.

Recommendations to others considering the product

If you're using mainstream enterprise gear (Cisco, Juniper, Dell, Nimble, APC, and so on) in your environment, Logicmonitor should detect all data sources without an issue. If you have brands and manufacturers that are not as prevalent in the IT industry, I strongly recommend contacting Logicmonitor and inquire if data sources exist for your devices before risking a lengthy data source request.

If you plan to take advantage of the more advanced features, I strongly recommend having at least two staff members certified and well versed in the back end configuration settings for the platform.

What business problems are you solving with the product? What benefits have you realized?

We needed to avoid time consuming tasks such as creating new device type of alerts, being able to create custom runbook text for NOC and for customers, as well as not having to maintain or manage the capacity of our monitor clusters & hardware.

LogicMonitor review by Miguel H.
Miguel H.
Validated Reviewer
Review Source

"Logic Monitor Review"

What do you like best?

The thing I like the best while using LogicMonitor is the ease of use of the software. Working for a Managed Service Provider we have extensively tested multiple network monitoring platforms. Very few monitoring platforms out there offer all the features that LogicMonitor offers. Migrating away from our previous monitoring platform to LogicMonitor was a very simple process.

What do you dislike?

It's hard to think of something I don't like about this software. As an administrator for this software and utilizing it on a daily basis this program is just very powerful and reliable. LM Developers are constantly finding new and creative ways to assist users in monitoring. LM Support is very helpful in answering questions we have. LM Documentation is helpful in determining how to configure things or answering general questions. Most monitoring platforms offer little to no documentation.

Recommendations to others considering the product

I think any company not satisfied with their current monitoring platform should greatly consider looking into Logic Monitor. They should do their research and ensure Logic Monitor is able to meet their requirements for network monitoring. If they know of anyone else utilizing the program then they could also ask for their advice. The platform itself is very customizable, and as mentioned very easy to use.

What business problems are you solving with the product? What benefits have you realized?

Working for a Managed Service Provider we deal with many I.T. infrastructures; to include, Network, Voice, Virtualization, Storage, and Servers. With the use of LogicMonitor we have greatly identified key issues within our clients environments, that were not being reported from other monitoring platforms we tested.

LogicMonitor review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"One of the best most flexible monitoring solutions we have used"

What do you like best?

The flexibility of what can be monitored, how alerting is routed and the many, many options for dashboard widgets make for a a very customizable tool. LogicMonitor is continuously adding new datasources and is very responsive to requests for new items.

What do you dislike?

The support team appears to be mostly in another geography so there is some lag in response to support requests.

The Windows Event Log alerting, although limited by what is available in Windows, tends to generate a significant amount of "noise" alerts making it a bit more difficult to see legitimate alerts in the midst of the large number of entries. We are working on tuning the process but it is a bit of an effort.

What business problems are you solving with the product? What benefits have you realized?

We are a manged services provider so need to monitor multiple customers' systems from various locations. We have implemented LogicMonitor to monitor and alert for all network, VMware and Citrix devices along with several "one-off" items. We are also able to create custom dashboards for customers where they can view status and metrics for their specific environment.

LogicMonitor review by Eduardo A.
Eduardo A.
Validated Reviewer
Verified Current User
Review Source

"LogicMonitor has evolved"

What do you like best?

Customer Support is amazing. The moment I don't know how to do something I can reach out and speak to an engineer within 5 minutes.

What do you dislike?

Not much yet. Slow roll out of new features but not detrimental at all.

Recommendations to others considering the product

You have nothing to lose by giving them a try. Once you do that . . . you'll most likely be happy you did. There is much positive force to this company and it's product.

What business problems are you solving with the product? What benefits have you realized?

Our clients are able to purchase parts when we see they are close to failure. Our clients are able to keep tabs on the outages and alert history to understand their network in depth.

LogicMonitor review by Executive Sponsor in Management Consulting
Executive Sponsor in Management Consulting
Validated Reviewer
Verified Current User
Review Source

"Great Cloud Based Monitoring Solution..."

What do you like best?

I really like the dashboard flexibility as some clients like certain data sets vs others. The security is very slick and allows us to create whatever level of access is required. The system sets up quick and is usually pretty painless to implement connectors and attached servers.

What do you dislike?

For the most part the product handles what we need and does it well. Would like some wizards to recognize certain types of network equipment. Would also be very cool to have a pre-defined wizard to facilitate quicker creation of dashboards vs. the painstaking way to manually create them.

Would be also very cool to be able to clone a dashboard and have it automatically reconnect the sources to the new data source given they contain the same data points.

What business problems are you solving with the product? What benefits have you realized?

Providing application/system level monitoring for clients for Oracle hosted applications.

LogicMonitor review by Nicolas M. L.
Nicolas M. L.
Validated Reviewer
Verified Current User
Review Source

"One of the best monitoring and alerting tools out there"

What do you like best?

Alerts are reported immediately via the tool as the events happen, we are able to see events that other tools cant. It's highly customized to our needs. I cannot do my work effectively without this tool on a daily basis.

What do you dislike?

The tool does not provide a way to adjust SDT's (scheduled downtime) automatically when there are shifts in timezone changes. Twice a year we have to spend an unnecessary amount of time adjusting daily and weekly SDT's on monitored VM's when they need to perform scheduled reboots.

Recommendations to others considering the product

Switch your current tool for this one without giving it another though. You get a tremendous amount of value for the price. Results guaranteed!

What business problems are you solving with the product? What benefits have you realized?

With LogicMonitor, we have been able to detect many underlying problems on our client's Infrastructure they never knew they had.

LogicMonitor review by Richie G.
Richie G.
Validated Reviewer
Verified Current User
Review Source

"Great software for collecting data and alerting"

What do you like best?

The ability to integrate into ServiceNow and PagerDuty. Showing customers real time graphs of datapoints on devices in their infrastructure. Metrics that help us decide on purchasing new resources for ourselves and our clients.

What do you dislike?

The UI can be a bit cumbersome with certain functionalities. Dependencies could use some work.

Recommendations to others considering the product

Deciding if Logicmonitor is worth your business' time is worth the effort.

What business problems are you solving with the product? What benefits have you realized?

Immediately being notified if something is done in our client's infrastructure. The ability to collect data for a client and point out areas where they are under provisioned.

LogicMonitor review by Scott P.
Scott P.
Validated Reviewer
Verified Current User
Review Source

"Glad we selected LogicMonitor"

What do you like best?

The simplicity of deployment and time to value. Also the support has been very good as well. I also like the mobile app. Hard to make everything available with such a small amount of real estate on a phone, but the power of what is displayed is very nice.

What do you dislike?

The new GUI is just "ok". Granted, there's a ton of powerful things you can get out of it. Still easier to navigate than most.

What business problems are you solving with the product? What benefits have you realized?

Managing multiple client environments with a variety of notification and escalation paths and choices is very powerful.

LogicMonitor review by Administrator in Apparel & Fashion
Administrator in Apparel & Fashion
Validated Reviewer
Verified Current User
Review Source

"Implementation of Logicmonitor was very easy and quick!"

What do you like best?

Very intuitive interface. Requires very little knowledge of how the application functions unlike other monitoring applications I have used in the past like zabbix, cacti, ganglia and nagios.

What do you dislike?

Matching devices to alert rules can be a little challenging. Logicmonitor tries to guess which device(s) you want to the rule to apply to by what you start typing. What I found out is that it doesn't always guess correctly and I have to manually verify it by doing a test alert.

What business problems are you solving with the product? What benefits have you realized?

Not managing a monitoring infrastructure in terms of up time, updates, upgrades, security, etc. has been a nice weight lifted from my shoulders. Reducing costs on not managing a infrastructure has also freed up some money to invest in other technologies and initiatives.

LogicMonitor review by Sean M.
Sean M.
Validated Reviewer
Review Source

"Reliable system monitoring"

What do you like best?

There is a certain peace of mind in knowing that I will be alerted if anything goes wrong with any of the systems we monitor

What do you dislike?

The interface could definitely be more intuitive

Recommendations to others considering the product

Logicmonitor

What business problems are you solving with the product? What benefits have you realized?

I work for an MSP managing a large number of servers for our clients, LogicMonitor allows us to be proactive on incidents like servers being down, running low on disk space, high memory utilization and monitor for a huge number of other issues so that we can address the problem before the customer even knows there is one.

LogicMonitor review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Network and Server Monitoring made easy"

What do you like best?

Ease of use, Dashboards, Very good support, iOS and Android App

What do you dislike?

In my experience we were only able to purchase devices in packs of 100, meaning we can only go from 100 to 200 devices and not from 100 to 150 for example.

Recommendations to others considering the product

Carry out a free POC with LogicMonitor

What business problems are you solving with the product? What benefits have you realized?

LogicMonitor gives us the ability to monitor all of our Infrastructure with relative ease, providing proactive alerts to allow us to fix problems before they happen.

LogicMonitor review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
Review Source

"One of the best monitoring tools I used"

What do you like best?

LogicMonitor is a great cloud based monitoring tool.

This tool is easy to deploy across different sites, very easy to customize and tune based on your needs

What do you dislike?

There is no option today for SPC (Statistical process control) to auto tune the thresholds that does exist in other tool.

What business problems are you solving with the product? What benefits have you realized?

Monitor word wide production environments from single location and allows our customers to see their system’s health

LogicMonitor review by Jason S.
Jason S.
Validated Reviewer
Verified Current User
Review Source

"Monitoring does not get any easier then this"

What do you like best?

Ease of use and setup. Almost no manual configuration.

What do you dislike?

Alerting can be cumbersome to figure out.

What business problems are you solving with the product? What benefits have you realized?

Had zero insight into the our environment. No single place to go to figure out what was causing issues or to see if it was running right. After I get Logic Monitor installed the default metrics and alerts gave me a hit list of what to fix.

LogicMonitor review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"The only Cloud-based Monitoring System in the market"

What do you like best?

Cloud-based.

Easy to use User-Interface

Customized notification and alert - easy configuration and management

Easy deployment - especially for our situation where we have lots of customers, therefore lots of networks that are not connected together.

ConfigManager is really good,

Support team is super knowledgeable and easy to work with

What do you dislike?

Not much, actually close to none.

Maintenance has minimal impact... so pretty much none

Recommendations to others considering the product

Try it... no regret for sure.

What business problems are you solving with the product? What benefits have you realized?

We are MSP. We have lots of customers on-premise networks that require monitoring. Cloud-based monitoring allow us to easily deploy agent for customers on ad-hoc base

LogicMonitor review by Rich L.
Rich L.
Validated Reviewer
Review Source

"LogicMonitor"

What do you like best?

Cloud based. No onsite infrastructure to maintain outside of the LM hubs. Utilizes standard protocols to monitor infrastructure. As its internet based, setting up hubs outside the corporate network very easy. No VPNs, opening firewalls, etc.

What do you dislike?

Interface takes a little getting used to but is pretty intuitive after some time in use. Dashboards are a little limited and difficult to get the actual information you want to display. Forecasting needs work.

What business problems are you solving with the product? What benefits have you realized?

No onsite infrastructure makes backend support simple. No need to worry about monitoring going down and missing alerts.

LogicMonitor review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"LM Review for G2"

What do you like best?

DashBoard

Device Listing

Agent less

Datasoure creation using scripting language

Datasource Management

API

SAS Platform

Device specific Alert threshold configuration.

LM user management.

What do you dislike?

Need some more option for Alert propagation and some missing datasources like ElasticSearch

Recommendations to others considering the product

SAS solution with huge advantage of monitoring all the latest application.

What business problems are you solving with the product? What benefits have you realized?

Solved customised device specific threshold for Alert notification.

Reduced user management by using Roles.

Customised datasource creation using different scripting language added flexibility to create datasource on our own.

LogicMonitor review by Wray S.
Wray S.
Validated Reviewer
Review Source

"Logic monitor for the MSP"

What do you like best?

Ease of use, anywhere web availability.

What do you dislike?

Need to work on the reporting tools, they are a bit limited.

Recommendations to others considering the product

Join the community.

What business problems are you solving with the product? What benefits have you realized?

As an MSP, we need to see the whole environment when a problem arrises. Very often the initial reports in a case are symptoms, and the problem lies with a connected technology. Looking at the whole environment as part of the initial triage allows us to get our customers a faster resolution.

LogicMonitor review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"Great and Flexible Monitoring Platform"

What do you like best?

The ease of implementation and power of the tool is leaps ahead of other monitoring platforms.

What do you dislike?

Writing datasources can be difficult if you do not have a good handle on the product you are trying to monitor.

Recommendations to others considering the product

Absolutely fantastic monitoring product. Fanatical support. Excellent product compatibility.

What business problems are you solving with the product? What benefits have you realized?

We have seen our up-time increase and incidents decrease as we are able to see issues before they become a problem, and forecast capacity in a meaningful way to budget for growth.

LogicMonitor review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Monitoring done right"

What do you like best?

LogicMonitor is agent-less, native monitoring.

What do you dislike?

The learning curve was a little steep when I first started using them, but they've made great strides over the years to add training, documentation, and the support is first class!

What business problems are you solving with the product? What benefits have you realized?

Proactive monitoring & alerting.

LogicMonitor review by Stephen S.
Stephen S.
Validated Reviewer
Verified Current User
Review Source

"Monitor ALL THE THINGS!"

What do you like best?

Everything, the product is great and support is great. It really is the whole package.

What do you dislike?

The new UI, but they are still working on it.

Recommendations to others considering the product

Why have you not already switched? Make your life easier!

What business problems are you solving with the product? What benefits have you realized?

Monitoring. Issues with monitoring and the constant upkeep of monitoring was made easy when we switched over to Logicmonitor.

LogicMonitor review by Salman M.
Salman M.
Validated Reviewer
Review Source

"Excellent tool for infra monitoring"

What do you like best?

Setup is a breeze! We did in house implementation and it was not that hard.

What do you dislike?

Does not have deeper Application level monitoring

Recommendations to others considering the product

APM

What business problems are you solving with the product? What benefits have you realized?

Keep the business running 24/7

LogicMonitor review by Tejas P.
Tejas P.
Validated Reviewer
Verified Current User
Review Source

"Efficient monitoring"

What do you like best?

Monitoring of all types. Easy to monitor performance graphs based on roles.

What do you dislike?

Complex UI for new users.

What business problems are you solving with the product? What benefits have you realized?

performance management

LogicMonitor review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"LogicMonitor allows us to monitor our systems"

What do you like best?

It has nice visual diagrams that we can put up on monitors in our office to show the health of our systems.

What do you dislike?

As a non-technical individual, I need assist with setting up reports since it is a technical product.

What business problems are you solving with the product? What benefits have you realized?

We are able to share visual reports with other teams so they have visibility.

LogicMonitor review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"Excellent monitoring tool"

What do you like best?

I like the flexibility provided by this agent-less tool. You can easily monitor almost any device and even many applications.

What do you dislike?

The REST API should be more full-featured and there seems to be a lack of expertise in the support team. Getting an issue resolved or a question answered can take days (or longer).

What business problems are you solving with the product? What benefits have you realized?

Thorough monitoring over a large customer base.

LogicMonitor review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"TekTegrity's LogicMonitor Review"

What do you like best?

In depth monitoring of nearly any device without setting up a dedicated appliance and failover collectors.

What do you dislike?

Auto discovery of devices could be expanded and a wider depth of hardware coverage out of the box without customization..

Recommendations to others considering the product

Expensive product but pays itself off due to early disaster notifications and predictive failures.

What business problems are you solving with the product? What benefits have you realized?

Hardware failures and disaster alerting.

LogicMonitor review by Executive Sponsor in Information Technology and Services
Executive Sponsor in Information Technology and Services
Validated Reviewer
Review Source

"An essential partner"

What do you like best?

LogicMonitor is an essential part of our data center management.

What do you dislike?

Honestly we're very happy with the product.

What business problems are you solving with the product? What benefits have you realized?

Monitoring disk performance in a data center.

LogicMonitor review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"Strong Monitoring Tool"

What do you like best?

Great alerting management and single use application.

What do you dislike?

Hard to understand at first. Clunky interface.

What business problems are you solving with the product? What benefits have you realized?

Monitoring.

Kate from G2 Crowd

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* We monitor all LogicMonitor reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.