What do you like best?
Historically, effective network monitoring functionality has been extremely difficult to achieve:
Absent environments who staff network monitoring operations with devoted full-time resources, a full-time network engineer like myself can only give part-time attention to monitoring operations. Unfortunately, network monitoring applications invariably required a large amount of effort simply to sustain themselves in the form of server, storage and OS administration. My precious-little part-tiime attention wound up being wasted struggling to keep the server and the application running, instead of interacting with (and improving) the actual monitoring results.
LogicMonitor has dramatically and positively changed that equation. I am still a full time network engineer who can only give part time attention to monitoring. But the time I do give to monitoring is generating improvements in overall network operation instead of being wasted massaging a bloated modular application in an attempt to keep it working or struggling with other sys admin tasks at which I am not especially effective.
In addition, unlike the history of enterprise network monitoring vendors (among others you 2- and 3-letter offenders know who you are) LogicMonitor has done a very good job of keeping the distance between you (as a customer/user) and product managers short: you can communicate with them and they do listen.
Only you can judge if LogicMonitor matches the specific demands of your use-case but I strongly recommend including them in any evaluation of competing products and services you perform.
What do you dislike?
This is somewhat counter-intuitive to say I dislike this, but the pace of iteration and valuable feature release is FAST....it is impossible for me (remember, we are only part-time network monitorers) to keep up and roll all these things out in our own environment at the same pace, and this gets really frustrating.
In addition, chat-based and e-mail based communication with support
Recommendations to others considering the product
There is no such thing as a free lunch. LogicMonitor does not empower you to ignore or break the laws of physics, but it will be very effective if
1) Invest in building the specifics of your use-case
2) Accurately assign priority values to functionality
3) Invest in your deployment plan
What business problems are you solving with the product? What benefits have you realized?
LogicMonitor has put us onto a better trajectory in terms of moving towards big picture goals related to monitoring as a way of being able to provide tangible metrics on investments in network connectivity and hardware; and it has helped on a day-to-day time frame by giving us a better ability to recognize situations likely to cause service outages and/or shrink time-to-restoration when outages do occur.