What do you like best?
It's a great thing that the information we need to look for is so easily filterable, and formatable depending upon the clients that we are looking for, for education management purposes. I also love that you can actually have a group conversation by just linking it with your slack account. The analytics tools are very accurate and provide great flexibility to manage and arrange your statistics, and give you regular alerts, too.
What do you dislike?
There are two things that I dislike about this: 1) if you receive a lot of messages, or are dealing with a lot of queries, the interface may become extremely slow. 2) There is only a limited number of subaccounts your institute can have, and for us that is just not enough.
Recommendations to others considering the product
If you are someone who's looking for a great analytics tool, then I would recommend giving this a shot.
What business problems are you solving with the product? What benefits have you realized?
We have used it to monitor the sales and get insights on the data of the marketing of our study materials for students It is great for third party integration, and is very helpful in analyzing the metrics.