What do you like best?
No matter who I'm working with on the Loop team, I always get quick, reliable, and friendly responses. Their staff is extremely competent, and get to the root of any issue or question that arises. Their billing and service packages are transparent and easy to understand.
What do you dislike?
I do wish I had the capability to change our greeting message without having to email/call Loop customer service.
Recommendations to others considering the product
If your company has not previously used a VOIP system, check with your IT Admin to ensure your networks can handle the additional load of the VOIP phone system.
What business problems are you solving with the product? What benefits have you realized?
When my company started using Loop, we were transferring off an archaic phone system to new VOIP system. The phones we've purchased from Loop have brought relevant technology that integrated easily with our business needs. The professionally recorded greeting, ability to be alerted/listen to voicemails via email, a company directory within the phone, and an online portal to customize our speed-dial settings are some of the features that has immediately helped our business.