What do you like best?
Lucky Orange offers a wide range of options in its platform including heat maps, recorded sessions, and chat. The heat maps are very useful and are done in an interactive way that allows users to navigate the website and see where people have clicked most frequently.
What do you dislike?
Lucky Orange doesn't provide long periods of tracking data without paying for it separately. The one-year subscription for data storage is fairly expensive (especially when, under normal circumstances, I wouldn't need to keep the data very long. If I want to be able to go back in time, though, the storage addition is required.
Recommendations to others considering the product
Lucky Orange has a lot of options. Be sure to only enable those that you need when you are building out the system. We didn't need chat, for example, so we disabled it.
What business problems are you solving with the product? What benefits have you realized?
We use Lucky Orange for heatmaps and recorded sessions.