What do you like best?
I like its use of heatmaps and page recordings to collect real time user experience. It's recording dash also shows attribution per user: source including landing pages, location, browser.
What do you dislike?
The site dashboard feature is lacking when compared to other programs in the market. My biggest critique is that it lacks data storage. Our plan currently includes only 30days of data storage. This also means that I can only compare and share data for the past 30 days and cannot compare Year over Year or Month to Month.
Recommendations to others considering the product
Its a smart, easy to use, inexpensive program for collecting session replays and recordings. If that is your need, then this is a fine product to get that done and to inform your optimization, design, and testing process. I do not rely on this program for data or reports.
What business problems are you solving with the product? What benefits have you realized?
Our main use of Lucky Orange is for session recordings and heatmaps to help optimize your website and landing pages.