What do you like best?
the support and that there is a free and a trial version so anyone can evaluate if it fits to the needs. it is easy to admin users and is google based . The mobile integration are good too. it is fast and easy to deploy . the search engine and the capacity of supporting multi-language are great for large companies , it help us to reduce the time searching for content in old emails
What do you dislike?
there is no integrated chat, and not too much people capable in the market to take full advantage. there is some disconfort wih the client about using google accounts and google technologies at all , the privacy of the data was the more recursive question
Recommendations to others considering the product
consider all the company needs and check if the tool fulfills those needs before implementing. keep in mind that this is based on google technologies so there are some questioning about security of the data and all that . is a very good platform easy to implement but more than the software it requires some management work to comunicate all the benefits and take advantage of it so i really recomend selling this to desicion makers on the company and work from that level to avoid as possible that the user abandon the tool
What business problems are you solving with the product? What benefits have you realized?
posting news, policy management , directory and calendar are the most used capabilities, we start looking at a knowledge base too
it helps the company to centralize content in a secured platform