- The UI of the site is hard to sort through. Buttons are inconsistently or oddly labeled and often not in a predictable location. The design looks outdated and patched together: the teal-and-bright-green of the front page icons doesn't cohere with the bright blue logo, the dull navy navbar and the various color tints used throughout the site.
- Many of the features used for template development are outdated/unnecessary in modern web / email design (body tag attributes? in 2017?).
- The WYSIWYG editor used for text formatting in emails and web page builders is *several dozen versions* behind. Code appropriate to modern browsers is best done by hand, which makes it much less useful for non-coder users and means I have to go behind them and clean up their WYSIWYG code.
- According to our production manager, pulling reports and updating lists is a painful experience.
We run email campaigns and newsletters, and some donations, through Luminate and are in the process of pulling some CRM functions into it related to another product. (Obviously my team was not given right of veto.)