Magentrix PRM

Magentrix PRM

(21)
4.3 out of 5 stars

Magentrix PRM powers your Partner Program to increase collaboration, drive engagement and close deals faster.

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Magentrix PRM Reviews

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Showing 21 Magentrix PRM reviews
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Magentrix PRM review by <span>Srini P.</span>
Srini P.
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Verified Current User
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""Customer First" attitude from Magentrix is very refreshing"

What do you like best?

Magentrix came to our rescue when we were in a time crunch to implement a "technology partner relationship management" platform. Our use case was slightly different from a typical PRM perspective but Magentrix was phenomenal in understanding our needs and delivering exactly what we needed.

They are a small team but extremely efficient and the quality of people they have is a great example of how teams should grow organically. They maintain the same level of engagement throughout the process and their customer support is outstanding. The fact that they allow customers to trial their product and even onboard beta customers before signing a contract is what sets them apart form the rest. It also shows the amount of confidence they have in their platform. Special shout out to Vahid, Jessica and Paul. Keep up the good work guys.

What do you dislike?

Nothing so far. I think they do have the potential to expand their offering a little bit to include professional services for more integration with their platform.

What business problems are you solving with the product? What benefits have you realized?

We used their platform to establish a technology partner program. This is more technology focussed and less sales related. Using this platform, we make information and tools available to our partners so that they can interop with our services.

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Magentrix PRM review by <span>Oren F.</span>
Oren F.
Validated Reviewer
Verified Current User
Review Source

"Great Product with even better Support"

What do you like best?

I really like the integration with Salesforce because it not only integrates with standard, but also with custom objects.

The sync is almost live/immediate, which considering the price, is amazing.

You really get more value than expected.

I also really love the support and the emphasis the Magentrix team puts on customer relationships.

They have the ability to really understand our issues and either help resolve them, or customize a solution that works best for us.

What do you dislike?

The only thing i think needs updating is the search within Documents.

Recommendations to others considering the product

I believe that the attention you receive during the sales process continues throughout your implementation and even beyond that.

I don't like using the term ''above and beyond' because I feel it is overused, but that being said, the staff at Magentrix really do go the distance to work well with their customers.

What business problems are you solving with the product? What benefits have you realized?

We initially used the built-in Salesforce portal, and because it got to be too expensive to maintain, without up-to-date features, we decided to look for a software that integrated into salesforce, and which let us create better relationships with our customers.

After evaluating a number of options, we landed on Magentrix as the best option to replace the salesforce portal.

We were able to provide a newer, more up-to-date, looking portal, which our customers now use to log their cases, go through training, find knowledge articles, log ideas, and more.

Most importantly, we've been able to save $30k/year by using magentrix for our customer portal.

What Partner Management solution do you use?

Thanks for letting us know!
Magentrix PRM review by <span>Tess S.</span>
Tess S.
Validated Reviewer
Verified Current User
Review Source

"Salesforce Technology Manager"

What do you like best?

It's hard to pick one reason. I love it because it is easy to use, inexpensive and the Magentrix team is awesome. They are very technical but still fun to work with.

What do you dislike?

I'll have to get back to this question when I find a reason to dislike them :)

Recommendations to others considering the product

Give Magentrix a try so you'll see for yourself why it is worth switching your portals and LMS. With our very positive experience with the Support Portal, we started asking them about their other products and switched our Partner OPortal and LMS as well.

What business problems are you solving with the product? What benefits have you realized?

We implemented Support and Partner Portal, and Learning Management Software.

The benefits we realized by implementing Magentrix are 1) big savings and 2) using 1 integrated product and dealing with 1 vendor.

Magentrix PRM review by <span>Nathan S.</span>
Nathan S.
Validated Reviewer
Verified Current User
Review Source

"Awesome company, helpful staff and solid platform."

What do you like best?

Setting up Magentrix as our Partner Portal was easy, and Magentrix's team (especially Paul Bird) were very helpful, so much so that we had it up and running inside of just one week! The platform itself is easy to use, solid, well built and very flexible.

What do you dislike?

Nothing yet. Currently fulfilling all of our needs, and we're looking to use Magentrix in other areas of our business.

Recommendations to others considering the product

Can't fault Magentrix so far - platform is great, staff are very helpful.

What business problems are you solving with the product? What benefits have you realized?

Magentrix is the base for our new Partner Portal where our partners register leads, convert them to opportunities and register deals. It just cuts down on so much admin work/partner conflict.

Magentrix PRM review by <span>Lisa D.</span>
Lisa D.
Validated Reviewer
Review Source

"Great Alternative to Salesforce!"

What do you like best?

Magentrix customer service has been top notch! We were surprised at how well this platform performed and saved us money at the same time! It did everything we needed it to do and more! The integration with Salesforce has gone very smoothly so far and we weren't sure that was going to be the case at first so we were pleasantly surprised! Did I mention using Magentrix saved us a lot of money!!

What do you dislike?

So far, so good. We haven't reached any major bumps in the road and it has been a pretty seamless implementation.

Recommendations to others considering the product

Consult a 3rd Party who has had experience using Magentrix or integrating Magentrix in the past.

What business problems are you solving with the product? What benefits have you realized?

Magentrix is helping to take our business into the 21st century! It will allow us to have a relationship with our customers like we've never had before.

Magentrix PRM review by <span>Will B.</span>
Will B.
Validated Reviewer
Verified Current User
Review Source

"Solid product with exceptional support"

What do you like best?

Magentrix gives my partners a one-stop shop for leads and the tools they need to make the most of those leads. Combining training videos, sales tools, and data sharing in a single portal helps me stand apart from other OEMs.

What do you dislike?

The salseforce setup and integration process is a bit convoluted, but then again everything involving salesforce is.

Recommendations to others considering the product

Their support is absolutely phenomenal, they really want you to succeed using their product, not just sign up!.

What business problems are you solving with the product? What benefits have you realized?

We are getting more deal registrations and sales pipeline from overseas markets.

Magentrix has helped expand our channel operations across Europe.

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