Maitre'D

(12)
3.6 out of 5 stars

Maitre'D can help you streamline your operations, whether you're running a bar, a dining room, or a take-out counter.

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Maitre'D Reviews

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Showing 12 Maitre'D reviews
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Maitre'D review by <span>Kyle D.</span>
Kyle D.
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Verified Current User
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"Maitre'd 7"

What do you like best?

Maitre'd is great for running multiple sites or locations due to the broadcast functionality and ability to setup a central server. The simplicity of the user interface keeps training simple and allows us to push guests through line and orders to the kitchen quickly. The API also allows us to push other information through to the printers, not just orders being processed by the registers.

What do you dislike?

The biggest issue with Maitre'd for us is that it relies on an old model of operation and does not support cloud servers. By having to install a localized server in each location, it not only adds to our install expenses, but it creates an additional point of failure. Also, it does not allow for us to use global accounts so we find ourselves creating new usernames and passwords at every single one of our sites.

Recommendations to others considering the product

Much of the support comes from Resellers so be sure to choose a reseller who is willing to meet all your needs. Posera (Maitre'd) is HQ'd out of Montreal so support hours are very limited unless your business is based on the East Coast.

What business problems are you solving with the product? What benefits have you realized?

As far as POS systems go, Maitred gets the job done and allows us to manage our menus, inventory, and most importantly, sell our products. It is simple, easy to use, and for the most part runs problem free. The issues we do encounter are either simply annoyances or created by user error.

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Maitre'D review by <span>Robert K.</span>
Robert K.
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"Thai Rock's Experience with Maitre'D POS"

What do you like best?

I like the flexibility in service options, granularity of pricing and discount capabilities, delivery capabilities, integrated gift cards and reporting

What do you dislike?

I'd like to see bulk editing capabilities. Mechanisms to change or set prices or printers across a large portion of items in a streamlined manner. Bulk changes are tedious. I'd also like to assign printers on the fly.

Recommendations to others considering the product

As in any supporting service, there is a learning curve. Our distributor has been with us since day and continues to proved excellent support. This is a feature rich product. It is worth a deep dive if you are serious about a flexible POS

What business problems are you solving with the product? What benefits have you realized?

We are a full service restaurant with an active bar and night life. We need a POS system to handle restaurant and bar services along with a healthy take out and delivery component. Maitre'D has helped us efficiently handle the order taking and fulfillment processes reliably and dependably. Support is always available and the service has met our changing needs.

What Restaurant POS solution do you use?

Thanks for letting us know!
Maitre'D review by <span>Stacey S.</span>
Stacey S.
Validated Reviewer
Review Source

"Server who now works in tech."

What do you like best?

Features such as splitting and labelling a bill are very useful. Though this is possible in Maitre'D it is not easy or intuitive.

What do you dislike?

When a bill is split, if one party member wishes to pay you must open their portion of the bill, NOT the table with all bills. If you add payment from the table you cannot leave the bill until payments have been added to all bills on the table. This is awful. Every new server makes this mistake, it takes a long time to sort out, usually with a manager and holds up other servers needing to use the POS system.

Recommendations to others considering the product

Keep on top of updates, hopefully bugs will be solved in future. This software is VERY useful and comprehensive for restaurant industry.

What business problems are you solving with the product? What benefits have you realized?

As a server I was not in charger of back end POS or solving business problems.

Maitre'D review by <span>Trey P.</span>
Trey P.
Validated Reviewer
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"Easy to use POS with great reporting"

What do you like best?

Very easy to set up. Employees can use it easily. I can access loads of information with their reporting.

What do you dislike?

It is hard to find the right report. There a lot of options for each report which can time some time to find the sale info I needed.

What business problems are you solving with the product? What benefits have you realized?

Helps take payment from customers.

Maitre'D review by User in Restaurants
User in Restaurants
Validated Reviewer
Review Source

"Maitre'D review"

What do you like best?

The reports are great. Labor reports, discount summary reports, sales reports, items reports. Pretty much any report you can think of, you got it.

What do you dislike?

* Setting up new buttons and transferring them to screens is not easy.

* Any modifications to buttons are difficult to program and then not user friendly

* Once a check is closed, payment is lost if needed to be re-opened

* Impossible to retrieve payment information from office

* Cannot delete buttons or employees without affecting reports

* If one terminal is down and must be fixed from the office, difficult to assess and fix the problem

* Cannot run partial payment and leave check open

* Tickets printed in the kitchen with modifications are often difficult to understand and difficult to differentiate between orders on the same ticket

What business problems are you solving with the product? What benefits have you realized?

No problem solving, just trying to run a restaurant. I haven't seen any benefits of this system over Aloha from previous restaurants. Aloha was easier for programming POS, user POS, payment POS, setting up new employees and their functions, printing to kitchen / bar.

Maitre'D review by User in Staffing and Recruiting
User in Staffing and Recruiting
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Verified Current User
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"Maitre'D is a useful tool for restaurants with its advantages and disadvantages."

What do you like best?

It had a very simple layout and I also enjoyed its number tracking features.

What do you dislike?

I disliked the amount of steps it would take to get to certain manager functions. Time is crucial in the restaurant industry so I would have liked to get to these features in the quickest possible fashion.

Recommendations to others considering the product

It has full capabilities and can allow private access for management only through a swipe card.

What business problems are you solving with the product? What benefits have you realized?

The business problem being solved is time management. A POS system for restaurants is time efficient and effective.

Maitre'D review by Administrator in Restaurants
Administrator in Restaurants
Validated Reviewer
Verified Current User
Review Source

"Complex POS System and Tedious Functionality "

What do you like best?

Ability to add IP printers to the network on Maitre'd to avoid using serial printers

What do you dislike?

All functionality, specifically running workstation data after making a specific change in the system and having to refresh all of the registers in order for changes to take effect.

What business problems are you solving with the product? What benefits have you realized?

The benefits are cashiers taking orders and the system calculates per day transactions and end of day processes. It allows us to inventory products in the system and ensure it is visible to store employees.

Maitre'D review by User in Restaurants
User in Restaurants
Validated Reviewer
Verified Current User
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"review for you"

What do you like best?

Lots of nice categories with good data. Great ability to look back on a previous day

What do you dislike?

Labor function is poor. Never seems anywhere near up to date. Labor is too important to us to be off

Recommendations to others considering the product

Great support team helps quickly

What business problems are you solving with the product? What benefits have you realized?

Up to date information on my store. Helps us better analyze sales trends and manage the store better. This app helps all aspects of running a business

Maitre'D review by <span>Katherine K.</span>
Katherine K.
Validated Reviewer
Review Source

"Maitre'D"

What do you like best?

ease of use for admin role as well as all user interface

What do you dislike?

back end use (i.e. office use), only can be controlled in our office not out on restaurant floor

Recommendations to others considering the product

the most reliable product on the market for restaurant use

What business problems are you solving with the product? What benefits have you realized?

prime numbers each month, what sells, what doesn't sell

Maitre'D review by User
User
Validated Reviewer
Review Source

"Cozy cafe used maitre'D"

What do you like best?

The system worked efficiently, while working at Cozy Cafe I had no problems

What do you dislike?

I had no issues with using this POS, there were few times it did not work

Recommendations to others considering the product

I would recommend this POS system over the other ones I have used

What business problems are you solving with the product? What benefits have you realized?

I realized that it worked effectively to help manage the restaurant

Maitre'D review by User in Real Estate
User in Real Estate
Validated Reviewer
Review Source

"Easy to use"

What do you like best?

You could adjust tips after a card had been swiped. Very convenient!! I've worked with other programs that don't allow that and it's this huge ordeal to get fixed for a simple error.

What do you dislike?

Can't think of anything... It's been a while since I've used it.

What business problems are you solving with the product? What benefits have you realized?

Functionality. Efficiency. Easy to learn.

Maitre'D review by User in Restaurants
User in Restaurants
Validated Reviewer
Review Source

"User review"

What do you like best?

Detail report search with hourly detail aswell

What do you dislike?

Sometimes get slow.... Could not multitasking in this software

What business problems are you solving with the product? What benefits have you realized?

Hourly sales will the comparison from previous years is very beneficial....

Kate from G2 Crowd

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