What do you like best?
ADSelfService is a great tool to assist end users with managing their network accounts and they are able to unlock their own accounts and reset their own passwords.
What do you dislike?
One flaw that I do not like about ADSelfService, which I do not know if it is with the system itself of they way it has been implemented here. but when a user is authenticating themselves, they put in their username and domain as well as a CAPTCHA, once they have done this they go to the next screen where they enter in their security questions and do another CAPTCHA. Once they have filled out the security questions, they are then taking to the last page where they AGAIN have to fill out a CAPTCHA for no reason before resetting or unlocking their account. I feel the third CAPTCHA is unnecessary
Recommendations to others considering the product
I highly recommend ADSelfService, if not for anything else then to help the call volume at your Service Desk. If a system goes down and users call in, they won't have to wait on hold while the agent is helping someone change their password.
What business problems are you solving with the product? What benefits have you realized?
With ADSelfService, we have been able to reduce our call volume at the Service Desk, thus allowing them to handle more crucial issues that may arise