ManageEngine Desktop Central

(24)
3.9 out of 5 stars

Desktop Central is an integrated desktop and mobile device management software that helps in managing servers, laptops, desktops, smartphones, and tablets from a central location.

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ManageEngine Desktop Central Reviews

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Showing 24 ManageEngine Desktop Central reviews
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ManageEngine Desktop Central review by <span>Nuno O.</span>
Nuno O.
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Good tool for device management

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What do you like best?

Excellent software for patch administration and software deployment. Free for 25 computers and to 25 mobile devices. Easy to deploy and to use. With good extras to manage your network. Excellent support in real time you dont have to wait to get your ticket resolved.Reporting is great. Dashboards present me real-time, detailed views of all registered workstations and devices. A big script database ready to use. Connection to active directory. Easy to update. Full mobile device management for both Android and iOS devices with tracking device.

What do you dislike?

Above the 25 devices the price gets a bit high you have to buy a license for 50 computers.even if you only want to add 1.

Recommendations to others considering the product

If you have to administer small networks and don't want to worry for patch deployment this is the right solution. You receive reports from all companies in your email.

What business problems are you solving with the product? What benefits have you realized?

Unattended access to all services, event viewer and cmd without interaction with the user. Deploy patches and updates automatically

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ManageEngine Desktop Central review by <span>Ayush M.</span>
Ayush M.
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Easy to work with Desktop Central

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What do you like best?

I was work in IT company as a Network & Server Administrator, this was the very useful tool for me. In my company, there were approx 90 plus employees, and it helped me to maintain the routers, desktops and Mobile phones. I didn't need to go seat by seat to upgrade the patches, software, and Operating System. It also has the remote monitoring, which really helps you. I would say, one of the best features is software deployment.

What do you dislike?

When I started working with the Desktop Central, I observe that the UI is the little bit complicated to understand. I hope, this will improve in future. The UI Interface is one of biggest strength for any tools, for the non-technical user also can easily understand what is the tool about and how to use it.

Recommendations to others considering the product

It has lots of features, remote monitoring, software deployment, patch management etc. Please read the full documentation, when you implement this in your company. If you have the small company, you can use it free. It is free for the 25 Users.

What business problems are you solving with the product? What benefits have you realized?

I didn't need to go seat by seat to upgrade the Operating system, patches, Routers, software deployment. They have all the features. It is easy to manage because it is centralized. It also has the feature remote monitoring. It really helps.

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ManageEngine Desktop Central review by <span>Javier M.</span>
Javier M.
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What do you like best?

Easily you can automate the patch update process to all the PC stations in your network (internal or external users). Also, the software distribution task become very simple with Desktop Central.Maintaining the inventory of the hardware and software is an essential functionality you can use here.

What do you dislike?

The license is in 50 devices pack, if you need to add 5 or 10 PC or mobiles, you have to get a pack and may be waste the unused license.

Recommendations to others considering the product

This product is necessary for everi IT administrator to maintain the corporate PC updated and controlled against many of the threats circling over Internet these days

What business problems are you solving with the product? What benefits have you realized?

The weekly task to check if the Windows PC are updated and make the installation in non business hours.

Blocking the usb ports to some users to prevent a virus crisis in the network. Get instant reports in my mail about Memory, disk usage and software prohibited installed is a big benefit whit DC.

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ManageEngine Desktop Central review by <span>Matthew Antony S.</span>
Matthew Antony S.
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What do you like best?

Desktop Central simplified the patch management process and improved our ability to deploy various software from scratch. Prior to DC we were using GPO which can be difficult to monitor and sometimes inconsistent, or manual installation.

In addition we can schedule workstation reboots (again this was difficult previously), produce user logon report, check hardware and software inventory.

Installation and setup was intuitive.

What do you dislike?

It's not an asset management solution but is almost there, which is frustrating. All we would need is the ability to add assets without installing an agent, and the ability to add custom fields for things like warranty, purchase cost etc. To be fair they bill ServiceDesk/Asset Explorer as having these features, but they seem (for us) much more than needed.

What business problems are you solving with the product? What benefits have you realized?

Patch management, remote and automated software deployment

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ManageEngine Desktop Central review by <span>Noufel S.</span>
Noufel S.
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Worst Support

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What do you like best?

The product itself is a good one since there are a lot of tools in it. but it is not mature enough.

What do you dislike?

Noone answeres the phone.

Email support is too slow.

No respect to customer requirements.

Low quality Support Staff.

Recommendations to others considering the product

Their support is terrible. I would not recommend to move to this product unless you are sure about the support.

What business problems are you solving with the product? What benefits have you realized?

We have relied on this product for internal operations, end user support, etc. But without a good support, no software is good.

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ManageEngine Desktop Central review by Administrator
Administrator
Review Source

In-Depth, but a little confusing.

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What do you like best?

My experience with working with Desktop Central was limited, but I still spent a good amount of time trialing it out. It had a lot going for it and provided some valuable remote monitoring and management tools and solutions. I liked the fact that they had asset management and patch management already baked in.

What do you dislike?

Unfortunately, this just didn't quite hit the nail on the head with what we were looking for in an RMM solution for our in-house environment. The UI could use a little bit of a refresh and some of the features are just a bit convoluted and more difficult to use than they should be.

Recommendations to others considering the product

Just clean it up a bit and try to make the experience easier for users that may not be as technically saavy as others.

What business problems are you solving with the product? What benefits have you realized?

The ability to remotely manage our systems and provide security updates and patches was a big selling point and something that we did like.

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