ManageEngine Desktop Central

(28)
4.0 out of 5 stars

Desktop Central is an integrated desktop and mobile device management software that helps in managing servers, laptops, desktops, smartphones, and tablets from a central location.

Work for ManageEngine Desktop Central?

Learning about ManageEngine Desktop Central?

We can help you find the solution that fits you best.

Compare ManageEngine Desktop Central to Similar Solutions

ManageEngine Desktop Central Reviews

Ask ManageEngine Desktop Central a Question
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • Industry
Ratings
Company Size
User Role
Industry
Showing 28 ManageEngine Desktop Central reviews
LinkedIn Connections
ManageEngine Desktop Central review by Nuno O.
Nuno O.
Validated Reviewer
Verified Current User
Review Source

"Good tool for device management"

What do you like best?

Excellent software for patch administration and software deployment. Free for 25 computers and to 25 mobile devices. Easy to deploy and to use. With good extras to manage your network. Excellent support in real time you dont have to wait to get your ticket resolved.Reporting is great. Dashboards present me real-time, detailed views of all registered workstations and devices. A big script database ready to use. Connection to active directory. Easy to update. Full mobile device management for both Android and iOS devices with tracking device.

What do you dislike?

Above the 25 devices the price gets a bit high you have to buy a license for 50 computers.even if you only want to add 1.

Recommendations to others considering the product

If you have to administer small networks and don't want to worry for patch deployment this is the right solution. You receive reports from all companies in your email.

What business problems are you solving with the product? What benefits have you realized?

Unattended access to all services, event viewer and cmd without interaction with the user. Deploy patches and updates automatically

Sign in to G2 Crowd to see what your connections have to say about ManageEngine Desktop Central
ManageEngine Desktop Central review by Ayush M.
Ayush M.
Validated Reviewer
Review Source

"Easy to work with Desktop Central"

What do you like best?

I was work in IT company as a Network & Server Administrator, this was the very useful tool for me. In my company, there were approx 90 plus employees, and it helped me to maintain the routers, desktops and Mobile phones. I didn't need to go seat by seat to upgrade the patches, software, and Operating System. It also has the remote monitoring, which really helps you. I would say, one of the best features is software deployment.

What do you dislike?

When I started working with the Desktop Central, I observe that the UI is the little bit complicated to understand. I hope, this will improve in future. The UI Interface is one of biggest strength for any tools, for the non-technical user also can easily understand what is the tool about and how to use it.

Recommendations to others considering the product

It has lots of features, remote monitoring, software deployment, patch management etc. Please read the full documentation, when you implement this in your company. If you have the small company, you can use it free. It is free for the 25 Users.

What business problems are you solving with the product? What benefits have you realized?

I didn't need to go seat by seat to upgrade the Operating system, patches, Routers, software deployment. They have all the features. It is easy to manage because it is centralized. It also has the feature remote monitoring. It really helps.

What Enterprise IT Management Suites solution do you use?

Thanks for letting us know!
ManageEngine Desktop Central review by Javier M.
Javier M.
Validated Reviewer
Review Source

"Very simple and useful software to administer mobiles and PC"

What do you like best?

Easily you can automate the patch update process to all the PC stations in your network (internal or external users). Also, the software distribution task become very simple with Desktop Central.Maintaining the inventory of the hardware and software is an essential functionality you can use here.

What do you dislike?

The license is in 50 devices pack, if you need to add 5 or 10 PC or mobiles, you have to get a pack and may be waste the unused license.

Recommendations to others considering the product

This product is necessary for everi IT administrator to maintain the corporate PC updated and controlled against many of the threats circling over Internet these days

What business problems are you solving with the product? What benefits have you realized?

The weekly task to check if the Windows PC are updated and make the installation in non business hours.

Blocking the usb ports to some users to prevent a virus crisis in the network. Get instant reports in my mail about Memory, disk usage and software prohibited installed is a big benefit whit DC.

ManageEngine Desktop Central review by Matthew Antony S.
Matthew Antony S.
Validated Reviewer
Review Source

"Desktop Central for Patching and Software deployment"

What do you like best?

Desktop Central simplified the patch management process and improved our ability to deploy various software from scratch. Prior to DC we were using GPO which can be difficult to monitor and sometimes inconsistent, or manual installation.

In addition we can schedule workstation reboots (again this was difficult previously), produce user logon report, check hardware and software inventory.

Installation and setup was intuitive.

What do you dislike?

It's not an asset management solution but is almost there, which is frustrating. All we would need is the ability to add assets without installing an agent, and the ability to add custom fields for things like warranty, purchase cost etc. To be fair they bill ServiceDesk/Asset Explorer as having these features, but they seem (for us) much more than needed.

What business problems are you solving with the product? What benefits have you realized?

Patch management, remote and automated software deployment

ManageEngine Desktop Central review by Noufel S.
Noufel S.
Validated Reviewer
Verified Current User
Review Source

"Worst Support"

What do you like best?

The product itself is a good one since there are a lot of tools in it. but it is not mature enough.

What do you dislike?

Noone answeres the phone.

Email support is too slow.

No respect to customer requirements.

Low quality Support Staff.

Recommendations to others considering the product

Their support is terrible. I would not recommend to move to this product unless you are sure about the support.

What business problems are you solving with the product? What benefits have you realized?

We have relied on this product for internal operations, end user support, etc. But without a good support, no software is good.

ManageEngine Desktop Central review by Administrator in Computer & Network Security
Administrator in Computer & Network Security
Validated Reviewer
Review Source

"Great desktop management application"

What do you like best?

The support team is constantly looking for input from their customers as to what features are desired. Desktop Central integrates with Active Directory for importing new computers and users. It has a great price point. The self service portal is easy to add applications to. The ability to update third party applications is wonderful and they are adding additional applications all the time. The ability to stage updates for both OS and operating system is great! Their training videos cover almost everything you would ever need to know about the system, which makes deployment and use simple.

What do you dislike?

The list of applications that they support for third party application updates isn't as large as I hoped and it does not integrate with any of the app stores.

Recommendations to others considering the product

Give them a try you will not be disappointed!

What business problems are you solving with the product? What benefits have you realized?

Updating applications and operating systems, as well as remote administration. This system is the most featured and easiest to use system for desktop management that I have ever seen.

ManageEngine Desktop Central review by Administrator
Administrator
Validated Reviewer
Review Source

"In-Depth, but a little confusing."

What do you like best?

My experience with working with Desktop Central was limited, but I still spent a good amount of time trialing it out. It had a lot going for it and provided some valuable remote monitoring and management tools and solutions. I liked the fact that they had asset management and patch management already baked in.

What do you dislike?

Unfortunately, this just didn't quite hit the nail on the head with what we were looking for in an RMM solution for our in-house environment. The UI could use a little bit of a refresh and some of the features are just a bit convoluted and more difficult to use than they should be.

Recommendations to others considering the product

Just clean it up a bit and try to make the experience easier for users that may not be as technically saavy as others.

What business problems are you solving with the product? What benefits have you realized?

The ability to remotely manage our systems and provide security updates and patches was a big selling point and something that we did like.

ManageEngine Desktop Central review by Charles E.
Charles E.
Validated Reviewer
Verified Current User
Review Source

"Good zenworks replacementg"

What do you like best?

light footprint on desktop. has ability to use WAN connections for laptop users

What do you dislike?

Can't be too specific on how to target a computer

Recommendations to others considering the product

Free for 25 users. Play with it and you will see it is very powerful.

What business problems are you solving with the product? What benefits have you realized?

We can patch laptops and desktops with ease. The biggest thing is the WAN connector which I have not seen with any other product.

ManageEngine Desktop Central review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Review Source

"Easy to use web based system"

What do you like best?

I like how easy and efficient this system is, I am able to create and edit service orders and tasks in each ticket. Definitely works really well at my current job.

What do you dislike?

The search engine could improve on its ability to search through work orders more efficiently.

Recommendations to others considering the product

I recommend using this tool for any business or company, it's really helpful when organizing your work orders and assignments to help complete tasks more efficiently and also helps with documentation on each task.

What business problems are you solving with the product? What benefits have you realized?

I am solving mostly technical issues in my department with the system while helping customers using ManageEngine. I have realized that the system is beneficial in its organization and it is also a very useful tool when creating work orders and assigning tasks to each technician.

ManageEngine Desktop Central review by Aaron M.
Aaron M.
Validated Reviewer
Verified Current User
Review Source

"Incredibly Helpful Software for Desktop Management"

What do you like best?

There are honestly too many features to list, but if I had to narrow it down, it would be between the remote desktop and the software deployment features.

What do you dislike?

Two Factor Authentication occasionally doesn't work correctly in Chrome and requires login from another browser. More of an annoyance than anything

What business problems are you solving with the product? What benefits have you realized?

Automated software deployment

inventory management

patch management

remote desktop assistance

remote monitoring

software metering

Self Service software assistance

ManageEngine Desktop Central review by Alexandru S.
Alexandru S.
Validated Reviewer
Review Source

"Good platform for the money to manage the IT Infra"

What do you like best?

I liked the integration with other software from ManageEngine portfolio. I also have liked the pricing plan.

What do you dislike?

The working process is not very straight forward and easy to understand from the beginning, but after some time you get used to it.

What business problems are you solving with the product? What benefits have you realized?

The software was intended first for the vulnerability scan and patch management for MS and non-MS software, instead of using MS only WSUS or pricier solution like SCCM. I also found very handy the software management part.

ManageEngine Desktop Central review by Administrator in Maritime
Administrator in Maritime
Validated Reviewer
Verified Current User
Review Source

"Centralized management of PC and server"

What do you like best?

I like the remote control that allow me to help users with the common problems. It is very useful the centralized management of Windows update. It is a great alternative to WSUS.

What do you dislike?

It is very difficult to import custom setup and create custom job. Sometimes I have some issues with them.

What business problems are you solving with the product? What benefits have you realized?

We removed the WSUS machine and we can update all the machines during the night without disturb users.

ManageEngine Desktop Central review by Administrator in Newspapers
Administrator in Newspapers
Validated Reviewer
Verified Current User
Review Source

"Management of desktops has never been easier"

What do you like best?

Central point for OS patching and deployment reduces the admin and management overhead significantly. Far less complicated than other solutions such as MSCCM.

What do you dislike?

Occasional new bus introduced which have been known to kill the product completely. QA and testing could be better.

Recommendations to others considering the product

Now a very solid product - overcame all hiccups and obstacles.

What business problems are you solving with the product? What benefits have you realized?

OS Patching - compliance with deploying critical updates.

3rd party software updates - keeping applications such as Java, Flash, Chrome, etc all as up to date as possible with a single area to manage it from.

Licensing consolidation - ensuring we don't deploy unlicensed software and the ability to match installs with available license counts.

ManageEngine Desktop Central review by Kaleb G.
Kaleb G.
Validated Reviewer
Verified Current User
Review Source

"Great remote software"

What do you like best?

Patch Management and workstation statistics

What do you dislike?

Not all command line commands work and agent installation

What business problems are you solving with the product? What benefits have you realized?

Being able to manage each workstation individually and audit all workstations on the network

ManageEngine Desktop Central review by Ron R.
Ron R.
Validated Reviewer
Review Source

"ManageEngine Desktop Central Review"

What do you like best?

Fully scalable and free for small businesses. It schedules updates on your Mac, Windows and Linux machines and remotely manages all of that. Deployment was easy.

What do you dislike?

When you view the main application, sometimes the libraries clutter the display. Otherwise, all good.

Recommendations to others considering the product

It's a great product at a very affordable price.

What business problems are you solving with the product? What benefits have you realized?

It enables our company to remotely manage machines, software, and even compliance issues with ease.

ManageEngine Desktop Central review by Matias D.
Matias D.
Validated Reviewer
Review Source

"Good and inexpensive software "

What do you like best?

I've used ManageEngine Desktop Central for over a year. Overall, I'm very impressed with the software. Support is also quite responsive if you encounter any technical issue

What do you dislike?

They also don't update their Hotfix page as they create Hotfixes, only at the end of each month...They have gotten better with notifying customers of issues and releasing Hotfixes

What business problems are you solving with the product? What benefits have you realized?

Ultimately for keeping Windows and 3rd party programs updated

ManageEngine Desktop Central review by Bhavesh L.
Bhavesh L.
Validated Reviewer
Review Source

"ManageEngine Desktop Central"

What do you like best?

Single console to manage desktops, mobiles and laptops across locations. Also it is a network agnostic tool so helps in a hybrid environment like ours.

What do you dislike?

Some of the features could include effective inventory and Asset management solutions that are currently missing.

Recommendations to others considering the product

Look at having the cloud option instead of perpetual licensing

What business problems are you solving with the product? What benefits have you realized?

Manage all the end user assets across 40+ branch locations centrally

ManageEngine Desktop Central review by User
User
Validated Reviewer
Review Source

"ManageEngineen Desktop Central pros and cons"

What do you like best?

i the total functionality of this software for inventory, remote assistance and deployment of products that keep your dekstop and laptop patches on track and updated.

What do you dislike?

the only issue on this there is a delay on the product deployment and synchronization of actual tally of missing patches from the site compared to the actual devices.

Recommendations to others considering the product

Yes, Its the whole package tool as you already has inventory, remote assistance and product deployment.

What business problems are you solving with the product? What benefits have you realized?

it helps us for the inventory, remote assistance and desktop/laptop patches deploy for IT support daily basis task

ManageEngine Desktop Central review by User in Construction
User in Construction
Validated Reviewer
Review Source

"intergrate"

What do you like best?

ease of setup and extremely easy to integrate within the business IT platform, by doing this it allows for each department to be more independent.

What do you dislike?

as easy as setup can be, it isn't always easy to contact customer service. The cost I can see would be a detriment to a much smaller company.

What business problems are you solving with the product? What benefits have you realized?

keeping much needed internal communication in its needed departments and as such allowing separate HR departments to be more unilateral in their decisions

ManageEngine Desktop Central review by Brent N.
Brent N.
Validated Reviewer
Review Source

"One of the better desktop management softwares"

What do you like best?

The configuration of the software is easier than SCCM or other products like it.

What do you dislike?

This product should have more options and features like SCCM

What business problems are you solving with the product? What benefits have you realized?

Cost of Desktop and Mobile management because our SCCM cost was much higher

ManageEngine Desktop Central review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
Validated Reviewer
Review Source

"Manage my sanity"

What do you like best?

The all over use of the product is really good, I like the interface the most. Very easy to use and manage.

What do you dislike?

It can get a little slow when trying to move to other parts of the page.

Recommendations to others considering the product

Test it out to make sure it is exactly what you want in a support system.

What business problems are you solving with the product? What benefits have you realized?

I am able to assist user at a faster pace then our old service desk solution.

ManageEngine Desktop Central review by Molly M.
Molly M.
Validated Reviewer
Review Source

"I like this software "

What do you like best?

This software is easy to use and has obtimized out user experience

What do you dislike?

The interface system is hard to use and cumbersome

What business problems are you solving with the product? What benefits have you realized?

We use it to connect people and sol d problems

ManageEngine Desktop Central review by User in Utilities
User in Utilities
Validated Reviewer
Review Source

"Great Technology Resource Tool"

What do you like best?

I like the ease of inventorying all hardware and software at my location. It makes easy work of tracking warranties and software licenses.

What do you dislike?

There is nothing that I dislike about this software package.

What business problems are you solving with the product? What benefits have you realized?

We have solved the problem of keeping track of computer hardware and software. We are better able to track the age of equipment, and we have a better understanding of when we need to budget for equipment replacement.

ManageEngine Desktop Central review by James C.
James C.
Validated Reviewer
Review Source

"good platform"

What do you like best?

lots of features, very centrally available

What do you dislike?

can be difficult to onboard and get used to it

Recommendations to others considering the product

give yourself time to get started

What business problems are you solving with the product? What benefits have you realized?

having more options for easy IT fixes

ManageEngine Desktop Central review by User
User
Validated Reviewer
Verified Current User
Review Source

"Manageengine is substandard"

What do you like best?

Easy to use, readily available on mobile, business ready.

What do you dislike?

Certain menus are confusing, interface is jumbled and hard to navigate

What business problems are you solving with the product? What benefits have you realized?

Easy to use on my mobile device

ManageEngine Desktop Central review by Naya D.
Naya D.
Validated Reviewer
Review Source

"Solid tool"

What do you like best?

Dependable performance and solid tech support

What do you dislike?

Updates that do not sync correctly with our database

What business problems are you solving with the product? What benefits have you realized?

Managed issues within multiple channels

ManageEngine Desktop Central review by Consultant in Telecommunications
Consultant in Telecommunications
Validated Reviewer
Review Source

"Easy of use application, can manage via smartphone"

What do you like best?

It supports managing Windows, Mac and Linux operating systems. The installation process is straightforward.

What do you dislike?

Currently doesn’t perform bare metal deployments.

What business problems are you solving with the product? What benefits have you realized?

It provides a pre-defined list of applications for deployment.

ManageEngine Desktop Central review by Administrator
Administrator
Validated Reviewer
Review Source

"Good"

What do you like best?

Easy to organize devices and maintain organization in department.

What do you dislike?

Not much that I disliked about the product but did not use too in depth.

What business problems are you solving with the product? What benefits have you realized?

Remote management and inventory

Kate from G2 Crowd

Learning about ManageEngine Desktop Central?

I can help.
* We monitor all ManageEngine Desktop Central reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.

Compare ManageEngine Desktop Central to Similar Solutions