ManageEngine ServiceDesk Plus

(138)
4.2 out of 5 stars

Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.

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ManageEngine ServiceDesk Plus Features

Incident Management
Automate Ticket Routing

Routes tickets automatically to the appropriate user.

87%
(Based on 46 reviews)
Ticket Prioritization

Prioritizes tickets based on factors configured by the user.

87%
(Based on 45 reviews)
Ticket Notifications

Notifies the IT team when a ticket needs action.

89%
(Based on 49 reviews)
Knowledge Base

Provides a forum for answers to common questions.

75%
(Based on 41 reviews)
Knowledge Base/Ticket Integration

Integrates knowledge base articles into a ticket.

78%
(Based on 40 reviews)
Reporting
Dashboards

Displays important metrics relating to performance.

81%
(Based on 44 reviews)
Time Tracking

Tracks time worked on a ticket.

83%
(Based on 38 reviews)
Surveys

Provides surveys to measure employee satisfaction.

82%
(Based on 29 reviews)
Access & Usability
Mobile

Enables access to service desk features via mobile device.

64%
(Based on 29 reviews)
Self Service

Enables employees to view the status of their tickets.

78%
(Based on 36 reviews)
Active Directory

Provides a directory of all users within an organization.

85%
(Based on 41 reviews)
Multi-Channel Access

Enables access to service desk features through multiple channels such as email, phone, or the portal.

74%
(Based on 24 reviews)