Automate Ticket Routing
Routes tickets automatically to the appropriate user.
(Based on 46 reviews)
Prioritizes tickets based on factors configured by the user.
(Based on 45 reviews)
Notifies the IT team when a ticket needs action.
(Based on 49 reviews)
Provides a forum for answers to common questions.
Knowledge Base/Ticket Integration
Integrates knowledge base articles into a ticket.
(Based on 40 reviews)
Displays important metrics relating to performance.
(Based on 44 reviews)
Tracks time worked on a ticket.
(Based on 38 reviews)
Provides surveys to measure employee satisfaction.
Enables access to service desk features via mobile device.
Enables employees to view the status of their tickets.
(Based on 36 reviews)
Provides a directory of all users within an organization.
Enables access to service desk features through multiple channels such as email, phone, or the portal.
(Based on 24 reviews)