Automate Ticket Routing
Routes tickets automatically to the appropriate user.
Prioritizes tickets based on factors configured by the user.
(Based on 38 reviews)
Notifies the IT team when a ticket needs action.
(Based on 42 reviews)
Provides a forum for answers to common questions.
Knowledge Base/Ticket Integration
Integrates knowledge base articles into a ticket.
(Based on 34 reviews)
Displays important metrics relating to performance.
Tracks time worked on a ticket.
(Based on 33 reviews)
Provides surveys to measure employee satisfaction.
(Based on 25 reviews)
Enables access to service desk features via mobile device.
(Based on 27 reviews)
Enables employees to view the status of their tickets.
(Based on 32 reviews)
Provides a directory of all users within an organization.
Enables access to service desk features through multiple channels such as email, phone, or the portal.
(Based on 21 reviews)