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ManageEngine ServiceDesk Plus

(141 reviews)

Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.

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ManageEngine ServiceDesk Plus Pricing

ManageEngine ServiceDesk Plus pricing & plans
Standard Edition help desk module Starts at $1195 (For 10 technicians annually) The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
  • Self service portal
  • Incident management
  • Active Directory integration
  • LDAP integration
  • SLA management
  • Knowledge base
  • Multi-site support
  • Help desk reports
Professional Edition PROFESSIONAL EDITION (HELP DESK + ASSET MANAGEMENT) Starts at $495 (For 2 technicians and 250 nodes annually) Professional edition has the standard help desk functionality plus asset management. The 30-day trial allows you to test with 2 technicians and manage 250 nodes. Once the 30-day trial is over, you can test with 1 technician and manage 25 nodes.
  • Help Desk
  • Asset management
  • Purchases and contracts management
  • Self service portal
  • Service catalog
  • AD & LDAP integration
  • Asset inventory reports
  • Knowledge base
Enterprise Edition HELP DESK + ITIL + ASSET + PROJECT Management Starts at $1195 (For 2 technicians and 250 nodes) Enterprise edition has all that the Professional edition offers plus problem management, service catalog, change management, CMDB, project management, and ITIL capabilities. The 30-day trial allows you to test with 5 technicians and 250 nodes.
  • Incident management
  • Problem management
  • Change Management
  • Asset management
  • CMDB
  • IT project management
  • Self service portal + knowledge base
  • Service catalog + help desk reports
Pricing information for ManageEngine ServiceDesk Plus is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase ManageEngine ServiceDesk Plus must be conducted with the vendor.
Free Trial is available

User-Reported Pricing Data

Perceived Cost

Based on 1,982 reviews across 24 products

Reviewers rank ManageEngine ServiceDesk Plus in the 23rd percentile for cost in the Service Desk category
Customer Discount

Based on 63 reviews

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