Mandrill Reviews

Mandrill as a platform has all the features I require of a transactional email service. My company has used Mandrill extensively for many promotions for several years now. It does the job well, until it doesn't.

Customer Service. In my experience Mandrill only provides Tier 1 customer service, with no option to escalate to an engineering team if there is an issue that can't be resolved by CS. The CS reps in my experience only provide canned responses with links to their support pages, and claim they have no insights into the inner-workings of their platform.

Recently, we were running a promotion for a Fortune 500 company, and our Mandrill capabilities just ceased to operate. The CS rep was able to assist us to get emails moving temporarily, but after we were able to move about 500 emails in a batch, the system ceased to operate. No matter how many times we pleaded to have a conversation with an engineer that could help us test, to determine where the issue lies, our requests were ignored (not even directly denied). We were forced to move our promotion off of Mandrill.

If you are looking for any type of automated transactional email provider, look elsewhere. Mandrill will not help you if you encounter an issue, unless you are in their top tier of users by volume. We have had two incidents which required CS support, and were never resolved. Mandrill fully admitted they would not even investigate our one issue, and encouraged us to look elsewhere. It wasn't a matter of whether they could fix the problem or not, we just wanted to highlight the issue, and see if there were any possible workarounds. They did not want to have this conversation so they ended the support ticket.

Transactional Email, sending and receiving emails to and from consumers to support CPG promotions.

It works so well and runs in the background. What I like best is that I rarely have to think about it. It is also very handy when you need to check and see that

An easier way to remove unwanted domain verifications. I accidentally made a programming mistake at one point and it created nearly 100 domains in the list. The only way I see to remove them is one at a time. And once removed it always defaults back to the first page.

The API is very powerful. Make sure you take the time to learn it well.

Allows me to not have to manage my own mail server. Which in turn allows us to achieve PCI compliance because we can shut down all of the mail server ports on my server.

Mandrill gets the job of transactional emails done easily and within a platform that is easy to use and monitor. The cost ($20/month) is also very reasonable and is included in my monthly Mailchimp payment.

If you have two domains within a single Magento install, Mandrill can get confusing and send emails from the wrong domain email. Spam attacks limit hourly email send. There also appears to be an unresolved mix up between Mandrill and Mailchimp when it comes to our email subscriptions, but it is easily worked around.

Please make sure you get your domain settings correct!

Solved the problem of sending transactional emails without issue and has performed in the background without any oversight required. Love that!

Mandrill is the best way for transactional email, very user-friendly interface, easy to use even for those who are not so much technically sound. Documentation is well explained, plugins and API's are great. Analytics is great to track customers activities on emails. All the predefined templates and templating structure are great and professional looking. Mandrill has a great set of API that works with the variety of platforms and software's, anyone can integrate with any setup but it works great with especially with mail chimp account. Mandrill provides clean and user-friendly dashboard and a very good search feature.

Mandrill is only available as a part of mail chimp now. Mandrill service is no longer if you want to use it alone. Mandrill has removed it's free plan now, It's now required to have a paid monthly account with mail chimp. It's not a one-time fee or something, it's a monthly paid account.

If you're a current MailChimp user and looking for low cost best solution for transactional emails then Mandrill is the perfect solution for you. I recommend users to spend some time on documentation part, the API is very simple to use., search features are great to track down trends and activities on your transactional emails. There are plenty of online tutorial videos and documentation available, so you can start running without any problem.

Mandrill is a great and simple way to send transactional emails. It's very cheap in compare to other solutions for transactional emails. It has a very good set of analytics tool to track the customer activities over emails. Themes give a great and professional look to our emails.

Mandrill helped our company replace an unreliable email server from our web hosting. We set up everything very quickly and our transactional emails started flowing very quickly without any failure. We can track down each single activity now from analytics tool of Mandrill.

Mandrill provides an inexpensive transnational email platform. The platform provides a great oversight of delivery, reputation, times of sending, countries to which you have delivered to and what mailbox system they make use of.

You can see the content of sent emails, you can't do this using the competitor Sendgrid.

Mandrill now only works through Mailchimp which in my opinion is a movement in the wrong direction, you have to login to your Mailchimp subscription to access Mandrill.

A Mailchimp subscription is now required, Sendgrid and Mandrill are close substitutes.

Completing the full verification process is useful (SPF records etc), but be mindful of unintended consequences of setting up secure emails. All other services that send on behalf of your domain will also need to undergo this verification process or you will help to ensure those emails hit a users junk inbox.

Cheap transitional emails and a quick and easy oversight of reputation.

Ease of use, Readily integrateable, API Documentations, and a simple HTML editor. Availability of metrics to track the transactional mails and what I feel is an unparlelled reliability in terms of the messages getting delivered to customers well in time.

I dislike the fact that it has to be used only in conjunction with MailChimp which means you need to subscribe not only for Mandrill but also for MailChimp which is a loot if you do not desire to use the platform. The Dashboards and the reports could be displayed in a much more easy to understand format. This would assist users to consume the metrics much easily.

As the Mandrill is integrateable with MailChimp, reports can be provided on MailChimp's dashboard as transactional and Promo Emails. This would provide a single unified view for both the metrics.

Mandrill is one of the more reliable solutions in the marker and so costs more than other competition you may be considering. You could consider using SendGrid which is a much more inexpensive tool in case you would not be using MailChimp for your targeted mail campaigns as Mandrill is available only if you are using MailChimp and not available separately.

Mandrill helps us send out Transactional emails to our customers to seeks responses to our feedback surveys. It simplifies the process and can help easily automate the Mailing process as the solution can be integrated using APIs

Being able to use mailchimp templates means we not longer need to code and hold templates locally. Reviewing and resending emails is very easy to view and track. Using sub accounts is a nice way to handle unsubscribes. Webhooks for unsubscribes easy to handle. Not met any scalability issues at all. ISP reputation is very good, good display of reputation to us too.

Automatic unsubscribe link is a little tricky in terms of balancing sub accounts. Linked to mailchimp account which was a problem when we were incorrectly reported for miss sending. (essentially brought down our site as all notifications go through mandrill). I think there could be a better way to allow designers to use templating language on mailchimp so that develops do not have to dig into the template code to add the merge tags manually. I've had problems with handle bars not working correctly too. We aren't able to use mandrill for our referral emails as these are not users who have signed up, but are emails addresses referred by our existing users. It can get pretty expensive compare to other email isp's, especially amazon ses.

If you find templates a waste of time to develop, really easy to move them from mailchimp to mandrill and you never have to touch them appart from your designers!

We use mandril for our transactional emails.

Once set up, fairly intuitive. Easy to drop HTML coded emails into interface. Performs pretty much flawlessly and provides easy to use stats. It's also easy to find specific emails when someone claims "I never got it"!

We have 100s of these, so tagging is essential to keep track, but sometimes the tagging simply does not work...it's in the email, but when you search no results! Also, there is basically zero support. Sometimes MailChimp can help with their support, but the last two emails I sent directly to Mandrill went unanswered.

Better customer support. some more testing features.

We use this for all our transactional emails and for our abandoned cart emails. We have kept up a high quality of customer service and have realized significant revenue from the abandoned cart emails.

I love that we get to send at least 250,000 emails for a decent price with very reliable delivery rates. Dashboard is very easy to use & the API along with addons/integrations for Wordpress & contact forms make our lives easier.

We dislike how emails are only stored for 30 days and development needs more work for addons and integrations.

Try SendGrid or Mailgun first to see if they fit your needs before spending the money on Mandrill through Mailchimp.

Mandrill lost its edge when they decided to make it an add-on for Mailchimp users. Now, if you want to use Mandrill for transactional email you have to signup for Mailchimp, which makes the cost of sending transactional email through Mandrill significantly more expensive.

Stable sending reputation

Live stream of emails going out - great for checking content

Ability to quickly filter stats by template & date

Automatic analytics tracking tags

Reasonably quick customer support

We're happy with Mandrill so far, it's scaled with us.

Front-end is extremely clunky - list boxes don't react, odd graph output, scroll box flicker

Search flips between template name & template tag depending which page you're on

Some limitations with technical fault-diagnosis, gnarly problems need active chasing.

The pricing integration with Mailchimp has suddenly made the combined platform of marketing & transactional now unworkable. Extremely expensive to store contacts in Mailchimp at the scale that Mandrill is designed to serve.

Fine for use as a dumb email push service, good value unless you have to add other 3rd party systems to enable any kind of marketing intelligence or CRM.

Highly personalised emails at scale

Cost effective

* easy to integrate with

* nice dashboard

* clear and detailed outbound emails tracking

* very affordable! (25,000 free sends per month!)

* now part of mailchimp (has to login via mailchimp)

* sometimes there is a delay between API request and actual emails sent

ability to have multiple API keys along with integrated test mode really simplifies development

* sending internal notification emails from our APP

* distributing materials to our clients programmatically

* track email records

Mandrill provides an easy-to-use transactional email system with a robust API that works with a variety of platforms. It can integrate with pretty much any setup you have, but works especially well when paired with a MailChimp account. Mandrill features a clean and concise dashboard that gives you a great overview of your account status and a powerful search feature that makes it easy to track down issues that may arise.

Mandrill was so easy to use and implement, even for someone not especially technical. Their API, documentation, and plugins are fantastic. I really can't recommend it enough if you need bulletproof transactional email at a very low cost.

My only real complaint would be the lack of team support. As it stands, if you want multiple members of the same organization to log in, you must use a single account with a shared password. I wish Mandrill allowed you to grant access to team members using a similar method that MailChimp already does.

This mild inconvenience is honestly the only thing I don't like about Mandrill, and with the service's upcoming deeper integration into MailChimp, it's likely to be remedied soon.

Take advantage of the great search features to help track down trends in your transactional emails and find where processes are breaking down.

Mandrill helped our organization replace a flaky and unreliable email server from our web host. It took only a few hours to get everything set up how we needed, and the transactional emails started flowing quickly and reliably with no failures. Before, trying to track down the source of receipt and notification failures was an absolute headache, but we have never once had a failure with Mandrill, and its reporting features actually helped us track down a larger problem with our web stack.

Mandrill has been great for our company. <strike>It's low / no cost plan was exactly what we needed.</strike> If you don't want to be hassled with reputation management (believe me, that itself is a fulltime job...), then Mandrill with it's hosted transactional email is the way to go.

EDIT: I dislike how they have removed the free plan. It is now required to have a paid monthly account with Mailchimp. Not just a paid account, but a paid monthly account.

It would be nice to have longer history. The free plan has a limited history. Really all of my gripes would be solved with paying for the service, but we send less than the maximum 12,000 emails per month for the free service.

I recommend that users spend some time in the Docs. The API is quite simple to use. Also, make sure you have your webhooks setup. The webhooks really make it simple to see what is going on with your implementation.

<strike>We have been able to send out around 8,000 emails a month for free.</strike> It has taken the responsibility of reputation management off of my shoulders, which freed up many hours every week. We can use this time to better understand our customers. (Our business problem was sending out surveys to our existing customers). Mandrill makes it easy to work with the CAN SPAM act. I'm not worried about it because Mandrill has my back.

It's dead simple. Pricing is great. Their API is the easiest I've used although SendGrid is a close second. Their interface is likewise straightforward both for sending and also handling incoming email. It's the perfect solution if you're already using MailChimp their parent service.

It's now only available as part of a MailChimp subscription. This is both a good and bad thing, good if you already use MailChimp but otherwise this service is no longer available as a separate solution.

If the product or service you're building already uses MailChimp then Mandrill is perfect. But otherwise it's no longer even available as they have shuttered their standalone service.

I've used Mandrill for 3-4 projects. For incoming email they also let you couple specific email addresses with webhooks. Other providers require a more complicated setup with subdomains rather than email addresses. For starting a new project they generously allow you to start with a free plan up until 12,000 emails a month. Email tracking (opens/clicks) for transactional emails is also one of the best.

The interface is very informative and so far helped us a lot when we had to investigate issues with customers regarding sent emails. The fact that it keeps a detailed record of how many times an email was open is an almost indispensable when dealing with transactional emails.

The automatic blacklisting/whitelisting feature hurt us pretty badly a couple of times. The web app is rather slow. And it lacks a "teams" feature, to allow multiple users to access data for the same organization (rather than sharing the same credentials among a team of people). I also wish it could retain for more time email contents for future inspection.

Check your email volume to understand the pricing, even though the service is rather inexpensive. Also be sure your system/architecture clearly distinguish transactional vs non-transactional emails. Mandrill is a great tool but you might not want to use it for every email you need to send out from your system.

We need to send out emails after users complete certain actions, and we need to make sure these emails get delivered. Mandrill helps us by solving for us all the problems related to reliable delivery and tracking of user interaction with the email.

I've used mandrill in one of the companies I had worked, on, the experience of using it was good, and the control of mails that the site brings you is great, you can take a look of every mail your website/app has sent and see if it was delivered or not. I personally use it in a project called Solid Questions and until now I don't have any complaint., has been a really good experience, easy implementation with your websites and platforms

There are other services like Mandrill offering better options for startup companies that can't pay for a full service, Mandrill doesn't have the best pricing but I think the stability and experience that mandrill offers you make it a product that is worth buying. the free plan could be better and less limited.

if you are a startup or individual developer and need some platform or API like this I think you'll be pleased to use it, but if you are using other like mailgun I'd probably say stay with it, there are no major differences and they're both good.

We are using it as a transactional email platform, and until now it has been a good option without any major problems to solve, intuitive, simple and powerful tool, we can easily handle the emails without being experts in this topic, and mandrill's documentation is really helpful, you learn about it fast which is something I appreciate a lot, straightforward technologies.

Automated, triggered mails from our own solutions/apps are dead-simple with a solution like Mandrill's. I am told by our developer that the use of their API is good and their support great.

The fact that Mandrill is now an add-on for Mailchimp rather than a standalone app is a possible bummer if we would not be using Mailchimp (which we are).

We needed an easy to implement and reliable solution that could handle email sending from different triggers. Mandrill provided an easy to implement API solution with the same easy of use as their mother companies' main product Mailchimp. It works, it is reliable and it is affordable.

That I can just configure them as an SMTP server and everything will happen automatically.

For each email, I see when they opened it and with what software. I see which links they clicked and when and with what software.

That they recently decided to merge mailchimp and mandrill.

When I email one lead at a time with a customised message that includes links to demo websites, I need to know whether they actually checked them out. Sometimes people will just ask me for email information and then delete them. Mandrill is a good way to detect this, so I save my time and use it to help other leads discover a great product. It also helps understanding what time people read my emails, because this is also the best time to call them for a follow-up.

You shouldn't be using your corporate email server to send transactional email. Why? Well, for one, it will bog down your corporate email faster than you can say Exchange if you have to send more than a few emails at once. If you're running an eCommerce site, every action a buyer takes on your sites can result in transactional email. Do you really want to have a bottleneck that's so easy to fix?

Mandrill is, in my opinion, the best transactional email service available. From their WordPress plugin, which makes setup a breeze for WordPress and WooCommerce users, to their robust API that lets you integrate with anything you can send data to it with, there is absolutely no reason why you should still be relying on a corporate email server for transactional email. Oh, and if you already use MailChimp for marketing emails, you get additional transactional emails per month on a paid account!

On free plans, there is a very strict limit on timed storage of sent mail. This can make it very hard to research an issue a customer has had with a previous email. However, this is a minor price to pay when you're on a free account. If it's a deal breaker, just move to a paid account!

Just use it! There isn't a reason not to use a transactional email service!

Transactional email should not be processed by the same mail server that handles your corporate email. By using Mandrill, we are able to endure large traffic spikes on our eCommerce sites.

Everything about the Mandrill experience is top notch. From the admin interface, to the APIs, to the integration with Mailchimp, Mandrill provides everything a developer could need for dealing with transactional emails.

The Mandrill API provides A LOT of functionality, however, all that functionality can be a bit overwhelming when trying to figure out simple tasks - such as just sending out an email. Many times, while searching through the documentation, it's not very clear what some of the parameters do or why they are even necessary and the documentation does not make it very clear.

Just do it. Although there are plenty other transactional email services out there, Mandrill seems to be one driving the innovation. Additionally, if you need to manage email templates, you can't go wrong with the Mailchimp integration.

I'm using Mandrill to handle ALL email functionality for my sites. This means I no longer have to manage my any email services on my own. Also, with Mailchimp's template integration, I can easily design my email templates and just feed in the necessary data with an API call from my site. Everything about Mailchimp makes my job managing websites easier.

Since we used MailChimp and were very happy with the service, we decided to use Mandrill as well (from creators of MailChimp). The thing we love is that we can focus on our business. It's very reliable and we have not experience any outages or such things which is a key ability to have when dealing with e-commerce. Mandrill has a convenient servers structure and your customers receive their email almost instantly after you send it. The fact that we can use multiple domains for our account is very helpful (who would want to use more accounts?). Even their support is really a world class. They helped us to deal with the problem we had very quickly, efficiently and in a professional manner. Overall a 10/10 service from our point of view.

I rarely dislike something about a service and there really is nothing to dislike about Mandrill (nothing that I know of).

If you guys deal with e-commerance and need to send many emails, this is the right service to use. You will definitely not be disappointed.

We're sending thousands of emails to our customers and when you're dealing with numbers like these, it is very important to do it cleverly. We have realised many benefits for example seeing our sellings in a real time. That's one of the features I personally love the most.

An easy-to-configure email server, Mandrill is a transitional mail add-on from MailChimp.

It offers an API, decent reports and storage of tracking data.

It works well, I have not experienced any problems

We use it to send transitional mails and to be able to configure the emails.

I have used mandrill for over a year but i noticed all my email links were updated with tracking codes and most of the time it endedup in 404 or 403 errors, my email marketing were screwed few times before while using mandrill

poor customer service and poor quality of product. Its slow in delivering emails and sometimes the reputation system will disable your account without any warning

try smtp2go its much better and easier to manage than mandrills poor reputation system

email delivery but the proble resurfaced and i sorted it by using smtp2go

I typically use this software to check email delivery. This product gives our team a since of security that we can check that our customers are receiving the emails that we send them. As a support team, this is very important for us. I can't even tell you how many times a customer will say that they aren't receiving out emails. We check Mandrill and low and behold they are being delivered. We then have the client check their spam and find that's usually where it ended up. Mandrill gives our team reassurance that our email delivery system is on point and consistent.

Not really much to dislike here. Mandrill serves its purpose and does it well. There have been a few circumstances where I'm sure that an email wasn't delivered to a customer and Mandrill said that it was. There really isn't a way to verify this, as Mandrill is what we use to verify these things.

Mandrill will help you sleep at night, knowing your customers are getting your emails. I highly recommend this product for those wanting to make sure their work isn't in vain.

Mandrill has given us a reliable way to insure that emails are making their way to our clients. No more guessing and hoping. We have reliability now :)

You can start using Mandrill for free. It has a very nice dashboard that will show you some basic statistics of usage, you have custom reports, you can check what has been sent and when and the best thing, is you are a software developer, you will love the available libraries like the PHP one that will let you send custom emails with templated hosted by Mandrill.

I have to be honest, there's nothing I don't like from this platform. I have use it for years and never failed me. The only thing that I didn't like that much at some point was the PHP API, it can be hard to find proper documentation regarding how to use it to send templates with custom tags, and well, the verbosity of the code some developers don't like it but once you get used to, you will see how powerful is this tool.

If you are a software developer and do a lot of web development that involves sending emails or if you work in the advertising area and need to send emails that you have to customize with html and even track, this is a very good option for you.

Mostly every web project that has a contact form I have used Mandrill to send the emails with a PHP backend with several frameworks.

I have also used it in the past while working for ad agencies to massively send thousands of emails to big email lists.

- Mandrill is a drop-dead simple way to handle transactional email.

- It has a great set of analytics to track what your customers are doing with the emails they receive.

- The templates and templating system are amazing for making even the most mundane password reset emails look professional and to be on point with your brand.

The new integration of Mandrill as a feature of paid MailChimp accounts really cuts down on its usefulness as a standalone tool.

If you are an existing MailChimp user then making use of Mandrill for transactional emails should be a no-brainier. However, if you aren't currently a MailChimp user then Mandrill may no longer be the right solution.

Mandrill is an excellent way to send transactional emails from our websites and applications. It gives us a wide range of analytics to track the usefulness of emails. The theming gives our transactional emails a great look.

It is very easy to use for a person that doesn't have the knowledge in coding. Especially if you are not so into digital platforms.

Limited options on templates, I wish I could have more predetermined options to build from.

So far so good, maybe add more basic templates and enable the ability to embed videos on the actual email template would be awesome!

At our company, we can reach out to our prospects as well as keep in touch with our current clients.

we were able to get started with using the platform very quickly and we were able to integrate with their system within a day, excellent reporting and deliverability for our transactional emails have been great as well. we have planned rolling this out for our additional business units as well.

Might be helpful if there are better training modules for how to best utilize all the features available in the platform.

Go for it if you have trouble with getting transactional emails delivered.

we were having a lot of email delivery issues which prompted us to take a look at Mandrill. We have seen about 99.9% delivery of the emails which was very problematic in the past.

Mandrill's best feature is the support that comes with it. MailChimp (the company that runs Mandrill) has always been there to provide support quickly and reliably. Mandrill's documentation is also extremely straightforward, which makes it fairly simple to get started on your own.

For those who already use MailChimp, Mandrill adds an unnecessary component to your email stack. Luckily, Mandrill is in the process of merging directly into MailChimp, so this shouldn't be a problem in the coming months.

Since Mandrill is becoming part of MailChimp's core service, it would be wise to directly sign up for MailChimp and simply utilize the Mandrill add-on.

Do keep in mind that transactional emails differ from "standard" emails, and the data you receive may be overwhelming at first. There are plenty of tutorials and documentation, both online and on Mandrill/MailChimp's own website, so getting up-and-running shouldn't be as daunting as it may seem.

Mandrill has made it simple to create and manage our transactional emails. Email is not the core of the business I work in, so being able to quickly have it taken care of for me lets me focus on what I do best.

I previously used Mandrill due to it's easy integration via the Heroku plugin and enjoyed its ease of use, API, and staying within the Mailchimp platform... They've since integrated Mandrill with Mailchimp even further so you now have consolidated billing, which is something that annoyed me.

Mandrill is (or was when I used it from 2013-2015) pretty bare bones. It was also a total pain to try to create email templates using the GUI interface in Mailchimp (which I love) and then share those over into your transactional email. It's been about a year since I used Mandrill though and I'm told they've more tightly integrated with Mailchimp, so hopefully they've worked on that.

Check it out if you're on Heroku and need a simple and easy to use, basic transactional email service provider.

Mandrill is a decent, bare bones, simple solution for sending transactional email. We used it for all of our transactional email for 2 years and never had any issues with deliverability or availability.

Mandrill serves a very unique service. We've yet to find a solution that offers the same features in a easy to use format.

I'm not a developer, but I make use of this product to track emails sent as well as the corresponding analytics. For someone like me

that is only aware of what is taking place at a high level Mandrill does a really good job visualizing performance.

We use Mandrill to distribute emails from marketing solutions. So for us it was very important to be able to have these multiple activations

be connected to the same account.

The things Mandrill does.

It does well. However, there are some additional feature sets that are not as easily identifiable as others.

For instance, we had one client request that all of the emails be sent once a week, as opposed to one by one from the activations.

I would think this would be a relatively simple change / adjustment to the system. It actually required significant re-tooling of the way it was initially set-up.

Explore different ways of setting up the projects.

After a plan has been implemented, we've found it difficult to change.

We use Mandrill to distribute emails from marketing solutions.

These are generally from live events. Experiential marketing pop-ups and their social component counterparts.

Mandrill brings transactional email functionality to an already great platform in its pairing with MailChimp. We use Mandrill for Cart Recovery, Browse Abandonment, and other triggered sends.

It is a fairly basic transactional system and has limited functionality for complex merge field functionality.

If you need transactional functionality paired with MailChimp, this is the perfect platform for you.

We partner with several clients who use MailChimp and in order for them to take advantage of the transactional/triggered side of our software, they must be able to send transactional emails, which is only possible through Mandrill.

- The most up to date mail technologies (DKIM, SPF and DMARC)

- Setup of mail domains

- Great customer support

- Removal of free plan for "tiny" user

- The user interface was a bit bloated

Make sure to lower your TTL if you do any DNS changes :)

I've used Mandrill to send transactional emails for a small side project of mine. It is great to see which mails bounced for how many people or how many of the people even clicked to read it.

Great tool to create targeted email campaigns.

I have nothing bad to say about Mandrill. I do wish that I could create templates inside of Mandrill instead of importing HTML

Make sure your designer is comfortable with HTML

Automating emails is much easier. We now have an automated welcome email and automated message notification emails. I can't speak to the results that using Mandrill has provided because we have only recently started using it.

Easy interface, Bug Free, easy reporting. Manages emails much better than native solutions and yet lightweight.

Not much. Better search functionality perhaps.

Automatic sending of emails. Makes it much easier to manage.

Is very simple and work in a few minutes

Now to send email you have to verified the property of your domain

I suggest to use mandrill so you don't have to configure postfix or other mail services on your server. Mandrill take care of all, you can check when you send or receive email and see who click on your email. And the cost is very low

When you have to tack a lot of mail or check for your customer if they click o view on email

An email system that serves our transactional email needs well. Writing to their API has been painless with never a sense of anything missing. Typically we do about 10,000 messages a day. At this rate they're a perfect fit.

Like all services of this nature we'd always like it to be faster. There are rare cases where we find ourselves waiting for messages to be sent minutes after the request has been sent. They do have a great admin UI that makes checking on the status of messages easy. If only it could always be near real time.

As a staple of any business, email is an important but perhaps not glamerious technology. Mandrill does a great job of providing the necessary tools to add email functionality to any system. They take care of the "dirty" details that are mostly considered mundane but most are not sure how to deal with.

All of our applications on many different platforms have email messaging needs. Mandrill has be a great service we added to our larger micro-service based system.

Excellently-priced service for bulk and automated emails for my mobile-app businesses. The tracking is excellent - and integrates well with our technology stack.

The transitioning to Mailchimp is quite confusing!

Before committing to Mandrill, make sure you're clear on how the service will work post the merge with Mailchimp.

Automated emails to customers based on the customers' actions within our mobile-app. We now have a clearly defined set of templates for all customer actions and have never had any concerns with it.

I enjoyed how easy it was to integrate their API into our own local libraries. The documentation was not the best, but was comprehensive enough to get things rolling. The testing mode in the back-end interface is a lifesaver when executing large, high-value campaigns--or even when just doing cross-browser/content testing that results in a huge number of test sends.

I didn't like how MailChimp isn't entirely clear about what exactly is a transactional email and what isn't. If at all possible, I'd want to use MC for list and subscriber information management if only for historical data purposes, but quite often that isn't possible for fear of violating T&Cs. Another thing that I'd like to seem improve is the delay between making the actual API call and records showing up in the database. I understand the completely eliminating the delay isn't possible, but some consistency would be nice. Also, their HTML/template editor is nearly unusable; I work with designers and marketers that can't easily navigate pages and pages of HTML. A flexible, lightweight WSYIWYG would be infinitely helpful. Finally, I'd like to see the option to unsubscribe a user from a list or group programmatically.

Get familiar with the Mail Chimp API and if something isn't quite going right, don't stop at just the "getting started" documentation, actually look at the guts of the API to see what's going on. Sometimes all the options aren't listed, nor are very specialized request data structures.

Where I work, we send a large number of email campaigns that involve occasionally sensitive and/or personal information being sent to subscribers. Mandrill has provided a reliable solution that integrates well with our existing MailChimp setup.

The API is easy to use, documentation is good and I really like the email scheduling feature. It just plugs in to our existing system and works reliably. I also love the summary/usage emails and reputation management.

Detailed Email logs are fairly limited (to 30 days).

It's a good platform, make use of the scheduling feature to schedule emails to customers (easier than doing it yourself!)

Transactional emails and communication with customers

I like their api documentation which is very extensive & is available in so many programming languages. The api is designed pretty nicely. You can actually automate alot of things using their api & task runners such as Grunt/Gulp. I also like the templating system

Sometimes my emails get delivered late, not sure it's because I'm in free plan

We provide hyperlocal milk subscription service to make daily lives simpler for people. We use mandrill for the email communication between milk suppliers & distributors.

It's super easy to start using mandrill with any email library since it supports sending mail via SMTP, but the REST API is also full-featured and simple to use. The documentation is clear and concise, and has examples. I also love that it does inbound e-mail processing. Email is one of the worst protocols to deal with, as a developer, and Mandrill takes all the hard parts out of it.

There's not a lot to dislike about this service, it does exactly what it says it will do, gives you clear analytics to monitor performance, and easy to read and diagnose error messages to figure out what went wrong.

Mandrill is designed to be used as a transactional e-mail service. If you need to send very customized e-mails to users, programmatically, then this is your solution. There are certainly other competitors in this space but Mandrill is owned and run by MailChimp, a company known very well for their developer friendliness mentality, and their excellent customer support. When considering transactional e-mail platforms, Mandrill is my first choice.

We use mandrill to send transactional emails to users as required by out platform. Examples would be email invitations to resources in our application, forgot password/password reset requests, individual account updates and alerts, etc. Mandrill makes it easy to integrate new email notifications with ease.

We also process inbound emails from bug-reports, and other requests, and process them into our in-house ticketing system.

They know what they are doing. Coming from the MailChimp camp, it is obvious that expertise is at play. As a customer service provider, transactional email is core customer 'touch point'. This platform takes care of all the headaches associated with trying to avoid being blacklisted.

Templating ability is simple and effective.

Analytics simple and effective, with the ability to add our own data points being a huge plus.

Inbound API hooks - excellent feature.

Cost.... unbelievably reasonable. Hope it stays that way.

Only concern is the single login for an account. This obviously means multiple users must share credentials which is unusual to say the least with today's security concerns.

It's always worth shopping around.... But for me, this service filled a niche that was crying out for a solution.

As an ecommerce Customer Service provider we are able to deliver content rich transactional emails in a timely and reliable fashion.

It was great to use for sending emails from monitoring software and scripts on different servers. It provided enough free emails to do what I needed it to do.

I didn't really dislike anything about it until they required a paid Mailchip account.

I wanted an easy way to deploy the same script to different servers without having to worry about setting up any kind of smtp service on them. Scripts were pushed out with configuration management that used the API to send emails. Fast and efficient email sending. We also used it to send account information emails to clients.

End to End transactional mail solution. Template editing. Monitoring. Tracking.

The pricing. The service is not cheap as it should be.

If you need the most extensive transactional email, with many SDKs for your preferred language. This service should be just fine. Just be prepared to pay $$$ for it.

Delivering transactional emails to end-users, whether it is resetting password emails, welcome emails, etc.

Is too easy to use and I use to all my projects, sending emails from my customers systems. Mandrill turned an indispensable tool to use on all projects

Maybe Mandrill could be more easy to configure with other plugins

Setup and administration. Is so easy use Mandrill

Send several emails with password reset, signup confirmation and etc. Is so easy to send transactional emails with Mandrill

The price and monitoring are excellent in Mandrill.

The API is very robust.

The service is extremely reliable.

Could have better inbound email handling APIs

Transactional emails over API couldn't get simpler and more reliable than with Mandrill

We are a mobile crowdsourcing startup in brazil with 300.000+ users and apps for iOS and Android. We use Mandrill for all our transactional emails.

Mandrill provides all of the features I've needed with easy to use apis, a great dashboard, and good developer documentation.

I like that the design/marketing team can design the email templates right in Mandrill's dashboard, and the engineering team simple needs to send the variables needed to customize the template via the API to send an email.

I'm pretty sure any frustrations I had with Mandrill were just from a lack of time to dive into the documentation and find what I was looking for.

Application level emails (password resets, alerts, etc.), marketing emails, newsletters. Mandrill makes it easy to build your templates in the dashboard and send only the variables needed to customize those templates via the API when you want to send an email.

I love how easy and cheap it is. My favorite email service out there.

The UI feels a little cluttered.It's hard to manage templates.

If you're a developer, you should definitely use Mandrill over other existing solutions.

We send over 100,000 emails using Mandrill. It's cheap, efficient and the API is very well designed. We stay lean, flexible and have full control over our email strategy.

Mandrill was fairly straightforward to set up. When we started using this tool, the development team was thrilled because it was much easier to work with than previous solutions. The deliverability rate for emails was good. Mandrill also provided suggestions for how to make sure our emails did not end up in Spam.

The reporting and logs are decent, though I wished that they had been more robust at points. While you can see the emails that were sent out via their UI, you have to click in one by one to get details. The historical reporting is basic and useful, but could be more detailed.

We integrated Mandrill with Mailchimp, to send all the transactional emails from our software system. It allowed us to customize messages to specific users based on the actions they performed on our website.

It's simple to setup yet offers a lot of functionality when necessary. Specifically it's rules system is great. We use it to reject all email sent from our development & staging environments unless it's to an internal employee who is testing. Doing it here means our app doesn't need to care or know. Very nice.

It lacks mailing list functionality, but that's on purpose. If you want that use Mailchimp.

We use it to send every email our app sends out. Not having to manage a mail server is great. Having bounce back and spam report detection is fantastic.

Inexpensive solution with quick support when needed (only once in two years) and easy to use interface

Service was cut without warning to encourage us to move to a more expensive solution

Email marketing - transactional and marketing newsletters

API is very well documented.

A lot of features including templates, etc.

Good analytics about delivery, bounces, spam reports, etc.

I already experienced an outage for several hours where we could not send any emails at all.

The web API also timeouts on a regular basis which makes our application crash. Just today we experienced over 20 timeouts and when I contacted the support team the response was:

"occasional timeout isn't unexpected" - Matt S. from Mandrill

Good email delivery, simple pricing so overall we saved a lot of costs.

We use Mandrill for transactional emails sending from our SaaS product. The API is easy to use and reliable. Mandrill can be connected to a MailChimp account to increase the number of free emails / day.

The administrative interface is clean and well organized, but often it takes longer than we would expect before an email appears in the sent report. Ideally, this report would be closer to realtime.

Our platform has various components that generate email notifications. Mandrill has been easy to incorporate to support these messaging needs.

It just works. We use Mandrill as a message engine against Salesforce. Its robust APIs are great, but there is enough graphical reporting to demonstrate value to non-technical users.

We really could have used a canonical APEX wrapper for Mandrill. We ended up building this ourselves, but having a 'plugin' for mandrill that gave us queueing and message prioritization as well as an integration with the webhooks via APEX bulk jobs would be great

Mandrill solves our application messaging by allowing us to measure system notifications with the same metrics used by our marketing group. We are also looking at using mandrill as the send-engine for recommendations.

First of all, I'm not our tech or IT team. That being said, I do utilize Mandrill to help ensure our customers are receiving the emails they need to receive; password resets, welcoming emails, auto-alerts, etc. I love that I can navigate the dashboard easily to track these things as I don't need access to certain features that other teammates utilize.

I have not run into anything I dislike.

sending automated emails, tracking email failures

It was quick and easy and had step to step guides on what you need to do. It's great that it also works too, for some reason most other software have issues where it doesn't even work. The step by step guide for 360s were very easy to submit. The only thing is you don't know who submitted them, but I guess that's kind of the point.

There wasn't anything that I dislike about the software, it seemed to work well.

Yeah

We are able to do performance reviews.

simple api

api supports many language

free quota

if there was no missing some of my emails, and sometime i cant send any email then i did not make a switch. i tweeted about it on my twitter

real time email

It's ease of use. At my last job, we utilized it through SMTP and through the API. Both were extremely simple to use. Having parts derived from MailChimp made the transition into the platform very easy to understand.

Honestly, there wasn't anything that I disliked. Very solid platform.

Do it and don't look back!

We were having issues with blacklists when sending emails out through our internal SMTP server. Mandrill gave us an opportunity to offload this and maintain a good relationship with other providers so we could get our transactional emails out to the clients.

It is extremely user friendly. I am not a huge tech person but have had no issues figuring out how to use features.

So far, I can't think of anything. Everything I have needed to accomplish I have been able to.

Being able to message at scale quickly and efficiently. Before Mandrill, I was literally using mail merge and running into daily limits. It was rough.

I wasn't able to send emails from my own servers because the host was on spam blacklists, so using Mandrill was a great solution.

Everything is good so far. I've never had a bad experience with the product.

I need to be able to send emails without worrying if my servers are on email spamlists due to previous customers who used those IP addresses.

easy to brand email templates for a quality presentation

cannot see results on more than 1,000 of the last emails sent

great for our startup's newsletter

I find the UI to be very clean.

The wordpress support is clearly there.

It's nice that it integrates with Mailchimp

I found the API itself (as opposed to the Wordpress plugins) to be ever so slightly more difficult than the Sendgrid API. Not just enter ports, password, username, but requires API key.

Transactional email for a high-traffic wordpress site hosted on AWS

I like the fact that I can send hundreds of thousands of emails for a low cost.

Sending out an email blast is not straight forward. The interface needs improvement

Email marketing. I can link it to mailchimp to keep my lists up-to-date

This is a difficult question, I would say that several things. The price is ok, it´s not the cheapest but it´s not expensive either. I like how friendly is for beginers users. It´s really great how they manage all the IP solutions, and all the different options regarding this feature.

I´m just a beginner user for this software, maybe they should have better tutorials.

Clearly communication problems, I can reach thousands of clients and potential ones using my own database.

We used Mandrill to automate our transactional email for Lunker.com and help us get past spam filters. Their API instructions were a little hard to figure out at first, but after a few hours of reading we figured out that interfacing with Ruby was actually pretty simple. Mandrill turned out to be very effective in delivering our messages, and the 12,000 free message limit is great for small startups that are just ramping up.

I wish the tutorials were more linear, but they turned out to be adequate. More integration with MailChimp would make the product better. Perhaps we just haven't figured out how to do it yet, but we also want to email addresses to our MailChimp mailing lists.

Have someone with a technical background do the heavy lifting with this tool. It serves an important business function, but to someone without a programming background it could be intimidating.

Ease of integration, really deep logging for an email service.

Couldn't get spf to pick up from our DNS A records.

We needed an emailing solution that could utilize reactive templates as well as offer more general campaign management at a low price point. Mandrill did this wonderfully.

It's designed for transactional emailing, makes it perfect for what we need

Nothing yet, still experimenting with it's use

Use it

Simple automated transactional emailing, without needing to go through our marketing department. Integrating easily into our systems.