Mandrill

(65)
4.2 out of 5 stars

Transactional email from MailChimp.

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Showing 65 Mandrill reviews
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Mandrill review by <span>Paul K.</span>
Paul K.
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Verified Current User
Organic
Reviewed On

Works so well I rarely think about it

What do you like best?

It works so well and runs in the background. What I like best is that I rarely have to think about it. It is also very handy when you need to check and see that

What do you dislike?

An easier way to remove unwanted domain verifications. I accidentally made a programming mistake at one point and it created nearly 100 domains in the list. The only way I see to remove them is one at a time. And once removed it always defaults back to the first page.

Recommendations to others considering the product

The API is very powerful. Make sure you take the time to learn it well.

What business problems are you solving with the product? What benefits have you realized?

Allows me to not have to manage my own mail server. Which in turn allows us to achieve PCI compliance because we can shut down all of the mail server ports on my server.

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Mandrill review by <span>Philip K.</span>
Philip K.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Great solution for Transaction emails in Magento

What do you like best?

Mandrill gets the job of transactional emails done easily and within a platform that is easy to use and monitor. The cost ($20/month) is also very reasonable and is included in my monthly Mailchimp payment.

What do you dislike?

If you have two domains within a single Magento install, Mandrill can get confusing and send emails from the wrong domain email. Spam attacks limit hourly email send. There also appears to be an unresolved mix up between Mandrill and Mailchimp when it comes to our email subscriptions, but it is easily worked around.

Recommendations to others considering the product

Please make sure you get your domain settings correct!

What business problems are you solving with the product? What benefits have you realized?

Solved the problem of sending transactional emails without issue and has performed in the background without any oversight required. Love that!

What Transactional Email solution do you use?

Thanks for letting us know!
Mandrill review by <span>Nicholas B.</span>
Nicholas B.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Abyssmal Customer Service

What do you like best?

Mandrill as a platform has all the features I require of a transactional email service. My company has used Mandrill extensively for many promotions for several years now. It does the job well, until it doesn't.

What do you dislike?

Customer Service. In my experience Mandrill only provides Tier 1 customer service, with no option to escalate to an engineering team if there is an issue that can't be resolved by CS. The CS reps in my experience only provide canned responses with links to their support pages, and claim they have no insights into the inner-workings of their platform.

Recently, we were running a promotion for a Fortune 500 company, and our Mandrill capabilities just ceased to operate. The CS rep was able to assist us to get emails moving temporarily, but after we were able to move about 500 emails in a batch, the system ceased to operate. No matter how many times we pleaded to have a conversation with an engineer that could help us test, to determine where the issue lies, our requests were ignored (not even directly denied). We were forced to move our promotion off of Mandrill.

Recommendations to others considering the product

If you are looking for any type of automated transactional email provider, look elsewhere. Mandrill will not help you if you encounter an issue, unless you are in their top tier of users by volume. We have had two incidents which required CS support, and were never resolved. Mandrill fully admitted they would not even investigate our one issue, and encouraged us to look elsewhere. It wasn't a matter of whether they could fix the problem or not, we just wanted to highlight the issue, and see if there were any possible workarounds. They did not want to have this conversation so they ended the support ticket.

What business problems are you solving with the product? What benefits have you realized?

Transactional Email, sending and receiving emails to and from consumers to support CPG promotions.

Mandrill review by <span>Yogesh S.</span>
Yogesh S.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Best and Simple solution for transactional email

What do you like best?

Mandrill is the best way for transactional email, very user-friendly interface, easy to use even for those who are not so much technically sound. Documentation is well explained, plugins and API's are great. Analytics is great to track customers activities on emails. All the predefined templates and templating structure are great and professional looking. Mandrill has a great set of API that works with the variety of platforms and software's, anyone can integrate with any setup but it works great with especially with mail chimp account. Mandrill provides clean and user-friendly dashboard and a very good search feature.

What do you dislike?

Mandrill is only available as a part of mail chimp now. Mandrill service is no longer if you want to use it alone. Mandrill has removed it's free plan now, It's now required to have a paid monthly account with mail chimp. It's not a one-time fee or something, it's a monthly paid account.

Recommendations to others considering the product

If you're a current MailChimp user and looking for low cost best solution for transactional emails then Mandrill is the perfect solution for you. I recommend users to spend some time on documentation part, the API is very simple to use., search features are great to track down trends and activities on your transactional emails. There are plenty of online tutorial videos and documentation available, so you can start running without any problem.

What business problems are you solving with the product? What benefits have you realized?

Mandrill is a great and simple way to send transactional emails. It's very cheap in compare to other solutions for transactional emails. It has a very good set of analytics tool to track the customer activities over emails. Themes give a great and professional look to our emails.

Mandrill helped our company replace an unreliable email server from our web hosting. We set up everything very quickly and our transactional emails started flowing very quickly without any failure. We can track down each single activity now from analytics tool of Mandrill.

Mandrill review by <span>Dan O.</span>
Dan O.
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

Inexpensive Transactional Emails

What do you like best?

Mandrill provides an inexpensive transnational email platform. The platform provides a great oversight of delivery, reputation, times of sending, countries to which you have delivered to and what mailbox system they make use of.

You can see the content of sent emails, you can't do this using the competitor Sendgrid.

What do you dislike?

Mandrill now only works through Mailchimp which in my opinion is a movement in the wrong direction, you have to login to your Mailchimp subscription to access Mandrill.

Recommendations to others considering the product

A Mailchimp subscription is now required, Sendgrid and Mandrill are close substitutes.

Completing the full verification process is useful (SPF records etc), but be mindful of unintended consequences of setting up secure emails. All other services that send on behalf of your domain will also need to undergo this verification process or you will help to ensure those emails hit a users junk inbox.

What business problems are you solving with the product? What benefits have you realized?

Cheap transitional emails and a quick and easy oversight of reputation.

Mandrill review by <span>Vignesh Sharma R.</span>
Vignesh Sharma R.
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

Quick to integrate Transactional Email Platform but wait, there are better vendors out there

What do you like best?

Ease of use, Readily integrateable, API Documentations, and a simple HTML editor. Availability of metrics to track the transactional mails and what I feel is an unparlelled reliability in terms of the messages getting delivered to customers well in time.

What do you dislike?

I dislike the fact that it has to be used only in conjunction with MailChimp which means you need to subscribe not only for Mandrill but also for MailChimp which is a loot if you do not desire to use the platform. The Dashboards and the reports could be displayed in a much more easy to understand format. This would assist users to consume the metrics much easily.

As the Mandrill is integrateable with MailChimp, reports can be provided on MailChimp's dashboard as transactional and Promo Emails. This would provide a single unified view for both the metrics.

Recommendations to others considering the product

Mandrill is one of the more reliable solutions in the marker and so costs more than other competition you may be considering. You could consider using SendGrid which is a much more inexpensive tool in case you would not be using MailChimp for your targeted mail campaigns as Mandrill is available only if you are using MailChimp and not available separately.

What business problems are you solving with the product? What benefits have you realized?

Mandrill helps us send out Transactional emails to our customers to seeks responses to our feedback surveys. It simplifies the process and can help easily automate the Mailing process as the solution can be integrated using APIs

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