MantisBT

(50)
4.0 out of 5 stars

MantisBT is an open source issue tracker that provides a delicate balance between simplicity and power.

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MantisBT review by Ryan P.
Ryan P.
Validated Reviewer
Verified Current User
Review Source

"Simple, no-nonsense, gets the job done"

What do you like best?

I set MantisBT up and configured it for my team in about an hour and a half. What I like the best is how the program is so straightforward to use, from start to finish. Anyone can jump in, get the information they need, and then get on with their day. There's no slick UI to deal with, it's all simple text.

What do you dislike?

The only thing I'm really not a fan of is how attachments are treated in the tickets. In some other bug trackers I've used, it's possible to slot images in-line with text information. With MantisBT, you have to attach images and there's no way to reference them except for their file name. We type a lot of "see Figure 001" in our tickets, and that seems a little silly.

Recommendations to others considering the product

MantisBT is a cheap, no-frills platform, but it certainly delivers more than it asks of you. If you aren't hung up about fancy UI, and need something right away, this is definitely a program you should look into. I implemented it as a temporary workaround to a problem while researching a "real" solution and discovered this was plenty "real" enough.

What business problems are you solving with the product? What benefits have you realized?

MantisBT has solved a serious communication problem we were having between our Support and Development departments. Support is now able to review existing bugs and log new ones on their own without trying to keep track of everything via email. Development is able to prioritize bugs as they come in, and all interested parties are notified whenever there are updates or resolution has been reached.

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MantisBT review by Dimitris S.
Dimitris S.
Validated Reviewer
Review Source

"Lightweight but efficient"

What do you like best?

MantisBT is a very good bug tracking software. We've deployed it in our own server and worked perfectly. The best thing is that it is open source, so we forked it and brought it to our needs. Very nice UI, simple and efficient.

What do you dislike?

If I can compare it to Jira which I also used, it doesn't provide the same support for the teams. Actually, in the latest version of Mantis that I used, there were no teams available, which is difficult for many small teams

Recommendations to others considering the product

As I said in my initial comment, it provides a lightweight software. Suitable for smaller companies.

What business problems are you solving with the product? What benefits have you realized?

Stands well for a basic bug tracking software. It's open source and it's maintained.

What Bug Tracking solution do you use?

Thanks for letting us know!
MantisBT review by Christian P.
Christian P.
Validated Reviewer
Verified Current User
Review Source

"MantisHub - a great Provider for MantisBT"

What do you like best?

I ran MantisBT for some years on a self managed instance on Amazon Web Services. Then I came across the MantisHub Offer and decided to migrate to get rid of the hassle of maintaining my MantiBT Instance. The Migration went excellent and fast and the support of MantisHub is great (I only had 2 Support Issues shortly after the migration, since then it's running fast, smooth and hassle free. Now I have always the latest MantisBT Experience and nothing to worry about.

What do you dislike?

I had a custom extension to automatically book times from MantisBT to my Time Sheet (mite.yo.lk) - that could not be transferred to MantisHub as they do not allow custom extension. But that's only a small disadvantage of migrating to them and didn't stop me doing so.

Recommendations to others considering the product

Easy to use, for the Programmer(s) and the Customers

Consider MantisHub to have an easy overall experience and no hassle with your self hosted instance.

What business problems are you solving with the product? What benefits have you realized?

Maintaining the Bug Lists for Individual Programs I create and maintain for my customers.

MantisBT review by User
User
Validated Reviewer
Review Source

"Mantis Review"

What do you like best?

I like how you can search for a project and it shows you all Mantis reports sent in for that project.

What do you dislike?

Sometimes when I submit a report, it says I forgot to fill in one of the required parts and to select the back button to make the change. I select the back button and it does not go back to the report (like it should), but instead it completely deletes it and goes to the "My View". That is very frustrating.

What business problems are you solving with the product? What benefits have you realized?

It helps us keep the flow of projects organized and to help see who is assigned to what and the status of the project.

MantisBT review by Caterina P.
Caterina P.
Validated Reviewer
Verified Current User
Review Source

"superb bug tracker, once customized we could use it as CAPA management tool too."

What do you like best?

efficiency of the MantisHub customer service, it is anyway easy to customize directly and where it's not possible the MantisHub does it quickly.

What do you dislike?

the Instances status change is too easy in the default configuration. but you just need to customize the property of field and make them mandatory on the basis of the status value and a message pops up automatically to advise you to fill them if you want to change the Instance status.

Recommendations to others considering the product

have clear what you need, like first of all imagine what functions you want, the evaluate Mantis, if it doesn't have them is very probable you can customize it to bring them in. here are the customization instruction: http://support.mantishub.com/hc/en-us

What business problems are you solving with the product? What benefits have you realized?

we needed to centralize recording, tracking and analysis of various actions, coming from design test, field issues, quality system audits. this tool allows us to do it cheap, easy and at the same time with proper access control and data preservation.

MantisBT review by User
User
Validated Reviewer
Verified Current User
Review Source

"MantisHub hosted service review"

What do you like best?

I was able to start using it essentially immediately, -- learning curve was zero.

What do you dislike?

A minor detail -- the field that enables linking issues to other issues requires the issue number -- perhaps having an issue selected could have been easier.

Recommendations to others considering the product

If you need a straight forward and easy to use issue tracking tool, then MantisBT is a great choice.

What business problems are you solving with the product? What benefits have you realized?

Tracking of requirements and issues during a new software product development. Keeping track of progress, and what needs to be done next.

So far i used words and excel for it -- but, i got to the point where I needed a real tracking system

MantisBT review by Cesar I.
Cesar I.
Validated Reviewer
Verified Current User
Review Source

"A good open-source bug tracking system"

What do you like best?

MantisBT is open source, that means that you can go in and change anything you don't like. It has all the basic things that a bug tracker should have but may lack in advanced features. It's easy to administer and configure. And it's free (there's a paid hosted version available). The risk of trying MantisBT is very low.

What do you dislike?

The user interface is not very nice and not very fast. Some plugins are not very integrated and some others are very slow. In my experience, integrations with other systems are either unavailable or very hard to set up. What really could shine, but falls short, is integration with git or mercurial (or any other vcs). Even though there are some plugins for that, setting that up is not very easy and it takes a lot of time. A system to handle mercurial patches and do code review would make mantis a great product.

Recommendations to others considering the product

Go for it. It's easy to install and try and it might just be what you are looking for. And it's free (there's a paid hosted version as well)

What business problems are you solving with the product? What benefits have you realized?

Tracking bugs is very important in any software development firm. There are some great proprietary and costly bug tracking systems that do an excellent work, but if budget is short, mantis is a great option. The customization options are very good and you can tweak it to your liking. Issue filtering and display is OK.

MantisBT review by G2 Crowd User in Marketing and Advertising
G2 Crowd User in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Good open source Bug Tracking"

What do you like best?

Love the fact that is it open source and does what it needs to do without a lot of effort. Fairly intuitive. Given that it is open source and essentially free (we support internally) it is given a lot of leeway in terms of judgement. Not that I am suggesting that it isn't good software, it is just that it does have areas where it could be improved and for now given the cost to the organisation we can get past that.

What do you dislike?

Dated looking and isn't as flexible as we'd like it out of the box. The stock interface could use some upgrading as it looks very dated. Certain aspects of administration are quite as intuitive as we would like. But basic tasks can be done fairly easily and without a lot of effort.

Recommendations to others considering the product

Setup was not that easy but if you are somewhat technical and have a good sense of what it takes to install on a server then you should be fine. Not for the non-technical types though.

What business problems are you solving with the product? What benefits have you realized?

We don't do software development a lot, but when we do we need to have bug tracking that works both internally and for clients. This does the job very effectively. We don't have to put a lot of effort into maintaining it. We have been able to go through a number of projects and deal with bugs much more effectively using Mantis that the endless email trails we used to utilise.

MantisBT review by Lina María S.
Lina María S.
Validated Reviewer
Verified Current User
Review Source

"An old bug tracking system for small companies"

What do you like best?

I have worked with Mantis a lot of time. It's free, it still has support and you should be able to get this running in mostly any decent PHP hosting.

What do you dislike?

It's old, so it doesn't have many integrations. You have to have support of a developer to install it on a hosting most of the times.

Recommendations to others considering the product

Just keep in mind that this is a very old tool so it wont look nice not it wont have many integrations.

What business problems are you solving with the product? What benefits have you realized?

While working for small companies or as an independent consultant this is a good option if you or your company can't or doesn't want to invest in cloud solutions such as JIRA. If you need to keep track of bugs and development issues, this can be a good option for you.

MantisBT review by Razvan B.
Razvan B.
Validated Reviewer
Verified Current User
Review Source

"Simple but efficient to use issue tracker"

What do you like best?

It is free to install locally, it is stable, and you have total control

You can add relations between issues

You can customize fields for a issue

You can create change-logs based on the issue tracking

You can install useful plugins to integrate with other services like svn

What do you dislike?

The interface is not modern

The filters can be cumbersome

It is not easy to configure it if you work in agile environment

What business problems are you solving with the product? What benefits have you realized?

Issue tracking from features to bugs. Benefits are you have in one place the possibility to search or link to a specific feature.

MantisBT review by User
User
Validated Reviewer
Review Source

"Makes Work Easier"

What do you like best?

I like that it can keep and sort all issues found with a project. Then, once the testing is complete, I am able to go back and sort to see exactly what was changed for a single project. Keeps the number of Post-It notes to a minimum and keeps thing organized.

What do you dislike?

Entering an issue into Mantis takes a while. There are several fields to fill out and that can take some time. That being said, the benefits far outweigh the cost of time.

Recommendations to others considering the product

It works. As long as you are willing to provide the information, it will come in handy when looking back for possible future changes.

What business problems are you solving with the product? What benefits have you realized?

Multiple users are able to consult on an issue and provide feedback and answers in a very timely manner.

MantisBT review by Nicolás S.
Nicolás S.
Validated Reviewer
Verified Current User
Review Source

"Good for what it is - a bug tracker."

What do you like best?

Mantis does a very good job at keeping a bug repository that your customers may access directly or via email. It is easily customizable, easy to install, fast, and may run on old hardware.

What do you dislike?

The interface feels like it's from the 80's. Apart from that, one of the worst aspects in day to day work is that, being a traditional web application, it will not save your half written bug report when it decides to log you out for inactivity.

Recommendations to others considering the product

Mantis is a bug tracker, it doesn't do a good job at tracking tasks. If you want Mantis to do project managing, I would not recommend it.

What business problems are you solving with the product? What benefits have you realized?

MantisBT is our tool of choice for receiving and tracking bugs reported by the development team and those reported by customers. We realized we could save a lot of time by plugging our support@ email address to mantis so that it created new bugs automatically.

MantisBT review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Mantis Bug Tracking tool is Excellent tool for bug tracking"

What do you like best?

1. Detailed features

2. Amount of metadata about bug

3. Option for status with customisation

4. Simplicity and Easy to Use

What do you dislike?

There is not major dislike for this tool.

Recommendations to others considering the product

I highly recommend Mantis to any company looking for bug tracking software. Now it is also allowing cloud based option so you can go for that also.

What business problems are you solving with the product? What benefits have you realized?

It solve our issue of managing testing and bug fixing process. Now we have multiple product and versions with various bug and we can easy see dashboard of current open bug, fixed bugs and its status.

MantisBT review by Administrator
Administrator
Validated Reviewer
Review Source

"buen gestor de proyectos, muy mejorable"

What do you like best?

es muy bueno para la gestión de proyectos, para el seguimiento y asignación de tareas. ofrece estadisticas completas por muchos aspectos distintos. además es muy intuitivo y la interfaz es muy sencilla.

What do you dislike?

la sencillez de la interfaz es quizás el mayor de los problemas, parece una aplicación web de los 90, digamos que en ciertos aspectos se podría mejorar mucho. Visualmente un poco anticuado, y en cuanto a funcionamiento en ocasiones es un poco tedioso pese a ser tan sencillo e intuitivo.

Recommendations to others considering the product

ninguna

What business problems are you solving with the product? What benefits have you realized?

en la organización ha supuesto un avance y una mejora a la hora de que los departamentos técnicos y jefes de proyecto tengan mayor control sobre los tiempo y la carga de trabajo de los componentes de los distintos equipos.

MantisBT review by Arnaud D.
Arnaud D.
Validated Reviewer
Review Source

"MantisHub for bug tracking a website release"

What do you like best?

I used Mantis a few years ago and thought it looked a bit geeky but the latest version of MantisHub (their on-line solution) is just fine: the UI is clear enough for clients / non-tech people to get started in no time. We used it for an (average size) e-commerce website release and within a few minutes, I had all set-up for our 4 people team to get cracking. They even have a French version. :)

What do you dislike?

Too many options? We used only a 1/3 of the horsepower since we had a small team and a very straight forward need. Nevertheless, it was a quick start.

What business problems are you solving with the product? What benefits have you realized?

Our need was to find an easy solution for filling bugs, assigning them and have them fixed. We needed a clear interface that we could all use and some email alerts to make sure no-one was missing out on important info. MantisHub did the trick.

MantisBT review by alex b.
alex b.
Validated Reviewer
Verified Current User
Review Source

" teamwork"

What do you like best?

It is an OpenSource application made with php and mysql that stands out for its ease and flexibility to install and configure.

What do you dislike?

Nothing seems a good alternative when working as a team

Recommendations to others considering the product

Which is a tool that if you know how to handle could save time and provide a quality of service

What business problems are you solving with the product? What benefits have you realized?

Allow greater control over the time that technicians include in a service order

Decrease requests entries by phone line

MantisBT review by Anderson F.
Anderson F.
Validated Reviewer
Review Source

"Excellent for simple projects"

What do you like best?

The best feature of Mantis is it's simplicity. It's a very easy to use program, easy to setup and easy to understand. It features some advanced controls like custom form fields, workflow and custom validation. Mantis will fulfill your from the very start and will move with you as you need more features because it has a very flexible plugin system, big community and there are many plugins available.

What do you dislike?

When your process gets more complicated and you need more custom rules mantis won't be able to do it out of the box. Also, it has a very basic UI, sometimes confusing if you need to display too much information.

Recommendations to others considering the product

It will fit most of the worflows used today in many developemtnenvironments.

What business problems are you solving with the product? What benefits have you realized?

We have been using Mantis to track bugs from our clients, clients have access to Mantis and can report bugs, attach screenshots and follow up the resolution of the requested bug or feature as it flows from each team. From QA to Development, from development to Testing and back to QA. Our clients always know what happens when they request us something.

MantisBT review by Xinhong S.
Xinhong S.
Validated Reviewer
Review Source

"Easy to use, free, configable, and stabl. We use it everyday"

What do you like best?

Easy install on our server. Not need other resouses. We can take full contral of it.

Builtin roles make it easy to finish our bug track process.

What do you dislike?

We want show others bug pictures, but it is not easy to do so. We must upload the screenshot as upload files. And not easy to show them.

What business problems are you solving with the product? What benefits have you realized?

In our developement department, we use it daily to fix bugs.

Testing team submit bugs report and developer solved them.

MantisBT review by Vincent S.
Vincent S.
Validated Reviewer
Review Source

"Great memories"

What do you like best?

It's got everything it should have. It's clean, sober, to-the-point. The source control plug-in adds all you can wish for in that regard, and the project management plugin adds just that (disclaimer - I'm the author).

It's cute, and the core contributors are great guys.

What do you dislike?

The layout is a bit outdated and not responsive, but they're working on that.

And oh yeah, if you want to contribute: it's written in php :).

What business problems are you solving with the product? What benefits have you realized?

MantisBT facilitates the entire end-to-end process of issue tracking. Because of its plug-ins you can use it to tackle any problem. The project management plugin gave us great visibility in regard to which projects were behind or ahead on schedule, which resources were overbooked, etc. It allowed management to adjust the scope of running projects, and in retrospect, to evaluate the quality of projects and the productivity of developers.

MantisBT review by Pratik P.
Pratik P.
Validated Reviewer
Review Source

"Not a lightweight bugtracker, not user friendly."

What do you like best?

Only best thing is the tagging system which could help tracking tickets by it's tags and user friendly easy columns management for reports exporting.

What do you dislike?

Heavy and slow UI, it is also not so user friendly Ui which creates loading issues and session timeout issues when posting tickets.

What business problems are you solving with the product? What benefits have you realized?

NOt as expected, UI is slow , tracking tickets is very exhausting for users, searching from specific strings is hard,

best thing is it has parent issue tagging and custom tagging.

MantisBT review by Karim R.
Karim R.
Validated Reviewer
Verified Current User
Review Source

"Flexible bug tracker with outdated UI"

What do you like best?

- Extensible data model

- Easy to understand, open source code

- Modest server requirements

- Good plugin ecosystem

- Mobile app

What do you dislike?

- Terribly outdated user interface

- Many customizations are not possible without modifying software core

Recommendations to others considering the product

Only adopt if you're ready to support yourself technically - you will need a PHP developer to understand the code and navigate the community forums.

What business problems are you solving with the product? What benefits have you realized?

Since 2011, we have been managing several 5-6 concurrent software projects, with ~15 team members, mainly using MantisBT + Github (for source control). MantisBT has served all our issue tracking needs for these projects. We've integrated Mantis into our communication platform (Slack) for quicker team feedback.

MantisBT review by Muhammad A.
Muhammad A.
Validated Reviewer
Review Source

"Nice product but the UX need more care"

What do you like best?

The color coding, I still keep referring Mantis for that reason, lots of other BT tools have sweet littl icons, but seeing colors can easily give me an overall about the solved, closed,..or another type of bugs.

What do you dislike?

Unfortunately mantis looks like a website from the 90th with a windows 98 style!

Mantis is good, but the visually appealing looking have an impact on the experience, specially for an engineer, designer or a QA who have to keep checking mantis during all the working hours.

Recommendations to others considering the product

Get Mantis if you are not tied with a specific GIT hosting service (Github, Bitbucket,...etc)

What business problems are you solving with the product? What benefits have you realized?

I'm working in game development. It is good tool and "almost" free for everyone, and that's enough to make a benefit. Another tool I always find at work is JIRA, but people keeps getting mantis as it is indie friendly with all team size.

MantisBT review by Davi M.
Davi M.
Validated Reviewer
Verified Current User
Review Source

"A good kickstart for bug tracking"

What do you like best?

It's a good kickstart for people that are not used to bug tracking tools and practices. Easy to install and maintain, few requirements and a team platform right from the start.

What do you dislike?

Sometimes it turns more complex than you really need, and, as time goes by and your project becomes a larger application, you notice that you need more flexibility which unfortunately Mantis BT does not offer.

Recommendations to others considering the product

Consider to use it when you have a small team with people that never had experienced bug tracking before.

What business problems are you solving with the product? What benefits have you realized?

It is really a great introduction tool for when you don't have any experience with bug tracking.

MantisBT review by Pablo R.
Pablo R.
Validated Reviewer
Review Source

"great tool for tickets and issues"

What do you like best?

i use during 3 years every day. is use to create tickets, requeriments, issues, bugs, etc.

i use reports.

is easy to use, and is free. this last point is a very important point, but the big companies may be want tools with support.

What do you dislike?

the look & feel is the point more low, and the support.

Recommendations to others considering the product

yes i recommend if you dont want expense money.

What business problems are you solving with the product? What benefits have you realized?

easy to admin

free

i can manage all my tickets

MantisBT review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Great Software but can cause a huge backlog"

What do you like best?

You can really define the tags that you want.

What do you dislike?

The backlog it can create is huge. We have over 10 years of bugs and it is hard to find the one that are still relevant. The search can have trouble when using multiple words.

What business problems are you solving with the product? What benefits have you realized?

This really helps the communication between the Application Engineers team and the development to store all information's about a particular bug at the same place. Benefits are improved communication between teams and better understanding of old issue through the search.

MantisBT review by Consultant in Computer Software
Consultant in Computer Software
Validated Reviewer
Review Source

"Excellent tool for manging tasks and issues within project rollouts (New ERP System rollout)."

What do you like best?

Ease of use. You can set-up a very simple project tracking environment in minutes. Email notifications keep stakeholders informed of updates to important tasks. Good customisation options. Mantis keeps it simple and surely that's what users want. We shouldn't be hung-up on making this tool something it isn't (a developers plaything). It's a good robust reporting system for controlling projects at a low level.

Multi project capabilities and the option to import project tasks (issues) from a standard CSV file..

I'm using MantisHub (Cloud based SAAS). it really takes away the "limited pain" of setting MantisBT up. It's almost "piug and play" in that respect and my secure (https) site was set-up in minutes by the Mantis team.

Customer is in control of categories and classifications and the customised export facility allows you to export the data to Excel and use the exported data as a "data source" for either Crystal Reports or SSRS.

What do you dislike?

Not much to dislike. Product is fairly intuitive.

Recommendations to others considering the product

I would go straight to MantisHub. You really will be "up-and-running" in minutes :)

What business problems are you solving with the product? What benefits have you realized?

Low level project management. Project tasks and related issues are logged and controlled in MantisHub. Since it's cloud based, all users have 24/7 access which is a comforting feeling.

MantisBT review by Khara P.
Khara P.
Validated Reviewer
Review Source

"Easy to use and simple bug tracking software."

What do you like best?

MantisBT is simple and easy to use, tracks issues and bugs directly.

What do you dislike?

It doesn't have as nice of a format, a little old looking, but does the basics.

Recommendations to others considering the product

It's a simple but has limited usage as far as functionality goes, it does a good job of easy tracking.

What business problems are you solving with the product? What benefits have you realized?

Tracking and recording bugs, things that need to be fixed. Helps keep track of where you are and what is outstanding.

MantisBT review by Violet K.
Violet K.
Validated Reviewer
Review Source

"Mantis was a great bug tracking tool that I got to use in a busy environment with a large team"

What do you like best?

Mantis was great because it was very user friendly and easy to understand. When I just started my job I wasn't as familiar with any bug tracking tools other than Bugzilla, but Mantis was a step-up because it was more organized and easy to use. The thing that I liked most was that we could customize the issues in case we missed something or forgot to add something in.

What do you dislike?

There was nothing that really stood out to me that I didn't like. I am using Jira now and absolutely love it in comparison, Mantis seems like it's just more bug oriented and it's a little harder to keep track of projects and what stage they're at

What business problems are you solving with the product? What benefits have you realized?

We were just trying to get more organized as a team. When I just joined the team there was not much organization and nobody really knew what bugs had or had not been reported, but Mantis definitely helped with that!

MantisBT review by User
User
Validated Reviewer
Review Source

"Good tool to track and resolve issues. "

What do you like best?

Easy to collaborate on and track issues with teammates/ other departments.

What do you dislike?

Time-out issues cause some re-typing which can be obnoxious (it doesn't always take too long, can be by the time you're done typing up an issue). I tend to keep an email open or blank doc and copy/paste as I go so I don't have to try to remember from scratch what I had in the fields.

What business problems are you solving with the product? What benefits have you realized?

Mostly web-based collaborative solutions. We are able to track issues and resolve them; assigning based on severity and type.

MantisBT review by Brian C.
Brian C.
Validated Reviewer
Review Source

"An user friendly tool"

What do you like best?

Using Mantis is quick and easy. And new user doesn't need to spend a lot of time to learn. The other good point is the support who provide a very great and immediate assistance to the questions from user. Highly recommend to use this tool broadly.

What do you dislike?

Not at this moment and the minor issue is not able to send issue to an email who is outside the preset list of users

What business problems are you solving with the product? What benefits have you realized?

Handling various defects from a large pool of testers.

MantisBT review by User
User
Validated Reviewer
Review Source

"Looks a bit dated, but customizable"

What do you like best?

The filtering on the view issues tab is great to see where a current issue or project stands.

What do you dislike?

The overall look of the program feels cluttered and not easily navigable.

Recommendations to others considering the product

As long as you have someone knowledgeable enough to customize and maintain Mantis according to your business needs, it is great.

What business problems are you solving with the product? What benefits have you realized?

We used to use email to report bugs for our website and sometimes those would get lost and never resolved. This program makes it much easier to track those issues.

MantisBT review by Jackie A.
Jackie A.
Validated Reviewer
Review Source

"MantisHub is a good fit for us"

What do you like best?

It has an Intuitive user interface which works well for both our developers and testers, including business users. Also like the flexibility to add custom fields and customize values. Summary and reporting work well too. Their support is very responsive and effective - mainly have used for customization of values.

What do you dislike?

Nothing comes to mind - it all works very well for our teams.

Recommendations to others considering the product

MantisHub is a great product to quickly implement bug tracking and change management.

What business problems are you solving with the product? What benefits have you realized?

Using it for tracking bugs and change requests on a number of projects.

MantisBT review by Tony G.
Tony G.
Validated Reviewer
Verified Current User
Review Source

"Great support from Mantis hub"

What do you like best?

I like Mantis for its simplicity of use but the support from Mantis hub has been great when needed.

What do you dislike?

Nothing. I have used Mantis over the years and there is nothing I dislike about it.

Recommendations to others considering the product

Ask the MantisBT any question you have

What business problems are you solving with the product? What benefits have you realized?

Setting up Mantis projects correctly.

MantisBT review by Mehdi S.
Mehdi S.
Validated Reviewer
Review Source

"A bit cumbersome, but its free and has lots of features."

What do you like best?

Free and lots of features and highly configurable.

What do you dislike?

It has a steep learning curve and can be a bit overwhelming

Recommendations to others considering the product

Its free and full featured and with additional plugins can become quite a powerful tool for use in software development

What business problems are you solving with the product? What benefits have you realized?

Bug tracking

MantisBT review by Executive Sponsor in Executive Office
Executive Sponsor in Executive Office
Validated Reviewer
Verified Current User
Review Source

"Mantis Review"

What do you like best?

Logging of issues - assignments to staff. Ease of use - no real need to be super savvy

What do you dislike?

Interface could be more appealing and easy to use. Only complaint.

What business problems are you solving with the product? What benefits have you realized?

Communication between staff across the globe. Benefits are huge in term of assigning tasks and getting realtime responses.

MantisBT review by Davide B.
Davide B.
Validated Reviewer
Verified Current User
Review Source

"Issue tracking and workflow management"

What do you like best?

Easiness in customization of workflow, project management.

What do you dislike?

Minimal graphic, mail to ticket feature included, bad reporting

Recommendations to others considering the product

Opensource and big community available

What business problems are you solving with the product? What benefits have you realized?

Ticketing management in IT Department, workflow approval for other departments in the company.

MantisBT review by User in Public Relations and Communications
User in Public Relations and Communications
Validated Reviewer
Review Source

"Helps communication with tech team"

What do you like best?

We use MantisBT as a way for the tech team to catalog issues they are working on and it is helpful to refer to so that we are not reporting duplicate issues and check the status of issues.

What do you dislike?

I wish the status updates were added chronologically from most recent so you didn't have to scroll down to get to the current information.

Recommendations to others considering the product

Coordinate with your team on how you are defining priority issues.

What business problems are you solving with the product? What benefits have you realized?

Time management

MantisBT review by Consultant in Government Administration
Consultant in Government Administration
Validated Reviewer
Verified Current User
Review Source

"Our number one bug tracking tool"

What do you like best?

- Open source tool.

- So easy to use to track software bugs.

- Email notifications.

- Managing of bugs and relating them.

What do you dislike?

- Doesn't have a test planning integration.

- Doesn't manage SLAs(service level agreement).

- No indexed file search

Recommendations to others considering the product

Very good open source tool for developpement projects.

What business problems are you solving with the product? What benefits have you realized?

As developper and QA consultant, we need to keep track of the bugs rised by the business testing units and also manage Reportings of the bugs.

MantisBT review by G2 Crowd User in Information Technology and Services
G2 Crowd User in Information Technology and Services
Validated Reviewer
Review Source

"Does the trick, but hard to customize."

What do you like best?

This software will certainly allow you to track bugs and put them into a tiered system, allowing you to focus efforts.

What do you dislike?

If you wish to customize this software then you are very limited on its capacities, and it does not have any workflow system built into its setup.

Recommendations to others considering the product

I would recommend you go through their articles and knowledge database in order to help sort out ways to tweak the system more towards your uses.

What business problems are you solving with the product? What benefits have you realized?

We use this to track large bugs in the system and improvements to our software grouped by release dates.

MantisBT review by Georg W.
Georg W.
Validated Reviewer
Review Source

"Good product"

What do you like best?

Mantis is a very transparent application. I like the overviews and lists. Flexibilits with creating users and custom fields.

What do you dislike?

Nothing really. We would prefer a better time reporting.

What business problems are you solving with the product? What benefits have you realized?

Projects in larger teams with more than two parites. Every user has great visibility of tickets and tasks. Project managers can steer easily and have good overview. I prefer it to jira.

MantisBT review by Brandi F.
Brandi F.
Validated Reviewer
Review Source

"Great Product"

What do you like best?

Efficiency at it's finest and very easy to navigate.

What do you dislike?

Dislike the cost of the program, financial mainly.

What business problems are you solving with the product? What benefits have you realized?

I have solved several issues with Mantisbt. I feel that the benefits of this program are uncountable.

MantisBT review by Francisco M.
Francisco M.
Validated Reviewer
Verified Current User
Review Source

"A great issue tracker system and more"

What do you like best?

Configuration options, API, plugin system

What do you dislike?

nothing at all, it a great tool well done

What business problems are you solving with the product? What benefits have you realized?

Issue tracking for help desk service, also task tracking on software development. Allow us to keep tasks organized

MantisBT review by Administrator in Real Estate
Administrator in Real Estate
Validated Reviewer
Review Source

"Great team. Great Product."

What do you like best?

simplicity of the product and the excellent service they have

What do you dislike?

We are using Mantishub for many purposes. i think it is difficult to configure the email when an issue is updated. Also, I would like that the software had a flow configuration measuring time, sending alerts, etc.

Recommendations to others considering the product

Simple. It is not intelligent.

What business problems are you solving with the product? What benefits have you realized?

bug tracker, and also we are using it as a flowchart and CRM

MantisBT review by Jeremy P.
Jeremy P.
Validated Reviewer
Review Source

"An easy to use bug base"

What do you like best?

A very easy to use and very clear database. Loved the color-coding options - makes it very clear just from first glance.

What do you dislike?

Not as easy to track the full history of an issue as with some other databases.

Recommendations to others considering the product

Mantis is easy to use and navigate for software development.

What business problems are you solving with the product? What benefits have you realized?

Database was used primarily for entering, tracking, and resolving software bugs.

MantisBT review by Administrator in Printing
Administrator in Printing
Validated Reviewer
Review Source

"Fast & easy implantation in our organization"

What do you like best?

Ease of use for a big variety of users and its powerful configuration options. Also, its support team is very efficient.

What do you dislike?

Graphic attachment features are not supported (you have to previously insert the images in a word document). More support on SOAP API use would be appreciated.

What business problems are you solving with the product? What benefits have you realized?

We are managing all requests from users of our information systems department through MantisHub, so that we can manage workflows with them and statistically analyze our activity.

MantisBT review by User in Entertainment
User in Entertainment
Validated Reviewer
Review Source

"A quality filled bug database product. "

What do you like best?

Mantis is easy to use, to teach people to use and manage multiple projects in.

What do you dislike?

No dislikes at this time, I've found Mantis to meet my needs.

Recommendations to others considering the product

Does what is needed, easy to manage multiple projects and to teach users how to use.

What business problems are you solving with the product? What benefits have you realized?

Managing bug databases with multiple users in multiple locations.

MantisBT review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Review Source

"Worked for us"

What do you like best?

The software was fairly easy to use. Occasionally we had issues entering bugs and managing them but for the most part it worked well.

What do you dislike?

It was hard to match up similar bug entries.

What business problems are you solving with the product? What benefits have you realized?

We solved the way to be able to track software bugs.

MantisBT review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Review Source

"Great customizable tool"

What do you like best?

Custom fields. You can create and track specific fields

What do you dislike?

No ajax. Every change requires a new refresh

Recommendations to others considering the product

Easy and simple task management tool. Best feature is to create custom fields

What business problems are you solving with the product? What benefits have you realized?

Task management and product quality

MantisBT review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"Best design Please"

What do you like best?

Its a free open source software that can be installed easily

What do you dislike?

Design is awful.. and It can't be modified because all is done with tables

Recommendations to others considering the product

Add API, Mobile app, bootstrap design..

What business problems are you solving with the product? What benefits have you realized?

Tasks managments

MantisBT review by User in Internet
User in Internet
Validated Reviewer
Review Source

"Doesn't have everything you need but it's working without a glitch"

What do you like best?

Simple interface without a lot of 'fashion' stuff

What do you dislike?

The interface is looking like 10 years ago

What business problems are you solving with the product? What benefits have you realized?

It was my first issue tracker I used. It covered all my current needs.

Kate from G2 Crowd

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* We monitor all MantisBT reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.