What do you like best?
Reporting functionality is great. Endless dimensions make it easy to slice for reporting and everyday management. Managing dimensions for upgraded URLs is by far the easiest compared to Kenshoo, DS or Adobe. Integration with Gemini is ahead compared to Kenshoo, DS and Adobe.
What do you dislike?
load time is painful at times although workarounds (not ideal) do exist. UI functionality is slightly older than the competition.
Bid management needs improvement although it does with every tool in the space. Need hand holding to effectively use it. Algorithms are a bit weak.
Needs work with extensions.
Scheduling feature exists but cannot schedule all object elements for any given time of day or day or week. Weak scheduling feature compared to others in the space.
Recommendations to others considering the product
Don't go for an out of the box sales pitch. Come with questions specific to your business and management needs and ask to see them live.
What business problems are you solving with the product? What benefits have you realized?
Scale. We have many different websites that we need aggregated in reporting and management. All reports, object edits, etc. can be done in bulk in the same job.