MaritzCX

MaritzCX

(12)
4.2 out of 5 stars

The MaritzCX Platform is the big data engine that powers your CX solution—and the complete technology foundation that allows you quickly collect data from all of your different feedback channels, turn it into a cohesive source of customer information, and make it available to everyone in your organization.

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MaritzCX Mobile App Ratings

iOS MaritzCX App

MaritzCX Case Management

0
Description

MaritzCX Case Management is part of an integrated suite of Customer Experience (CX) tools that help CX professionals collect, analyze and follow up on customer feedback.

MaritzCX Case Management automates the identification of customer feedback that warrants follow up action. When follow up is needed, Case Management creates customer cases, assigns them to and notifies appropriate action owners (caseworkers) and helps coordinate their follow up and closure. Caseworkers can use any combination of web or mobile access to work their assigned cases.

Key features of Case Management mobile:
• Receive alerts when new cases are assigned to you.
• Quickly access and assess all of your cases through a filterable case inbox.
• Take immediate action by tapping the contact phone number or email address.
• Enter case notes or other required information.
• Take additional actions as needed such as reassign, add collaborators or close.

MaritzCX Case Management mobile is available for no additional charge to licensed users of MaritzCX Case Management.

Requirements: iOS phones and tablets capable of running iOS 8.x

*Ratings and description from App Store
Android MaritzCX App

MaritzCX Case Management

1
Description

MaritzCX Case Management is part of an integrated suite of Customer Experience (CX) tools that help CX professionals collect, analyze and follow up on customer feedback.
MaritzCX Case Management automates the identification of customer feedback that warrants follow up action. When follow up is needed, Case Management creates customer cases, assigns them to and notifies appropriate action owners (caseworkers) and helps coordinate their follow up and closure. Caseworkers can use any combination of web or mobile access to work their assigned cases.
Key features of Case Management mobile:
• Receive alerts when new cases are assigned to you.
• Quickly access and assess all of your cases through a filterable case inbox.
• Take immediate action by tapping the contact phone number or email address.
• Enter case notes or other required information.
• Take additional actions as needed such as reassign, add collaborators or close.
MaritzCX Case Management mobile is available for no additional charge to licensed users of MaritzCX Case Management.
Requirements: Android 4.x and 5.x

*Ratings and description from Google Play Store

MaritzCX Mobile App information is gathered from both the Google Play Store as well as the App Store.

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