What do you like best?
The MaritzCX platform gives us everything we need to hear, learn, and connect with our customers in an instant; these insights allow us to suit our products and services around the consumer's wants and needs and helps to drive customer loyalty.
What do you dislike?
The MaritzCX software doesn't always play well with social media platforms; although it offers robust integrations with Adobe Marketing Cloud and Salesforce, it does not offer robust Twitter response capabilities or Facebook automation.
Recommendations to others considering the product
Take time to figure out the best way to really, truly start using the data you have collected... use this to ask the correct people the best questions and the right time and you'll see vast improvements in what you're able to do with the feedback.
What business problems are you solving with the product? What benefits have you realized?
Since the dashboard reports in real time,
The real time reporting is a powerful tool which allows us to act on the data quickly, reach out to the customer to help come to a solution, and leave them feeling more connected to and pleased with our company. MaritzCX enables us to continually strive to deliver top notch customer experiences; although our costs aren't much different than before, we are receiving a lot more value and data - making this a clear choice for CX solutions.