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MaritzCX

4.2
(12)

The MaritzCX Platform is the big data engine that powers your CX solution—and the complete technology foundation that allows you quickly collect data from all of your different feedback channels, turn it into a cohesive source of customer information, and make it available to everyone in your organization.

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MaritzCX review by McKay Y.
McKay Y.
Validated Reviewer
Verified Current User
Review Source

"Leader in SaaS-based Customer Experience Software"

What do you like best?

The MaritzCX platform gives us everything we need to hear, learn, and connect with our customers in an instant; these insights allow us to suit our products and services around the consumer's wants and needs and helps to drive customer loyalty.

What do you dislike?

The MaritzCX software doesn't always play well with social media platforms; although it offers robust integrations with Adobe Marketing Cloud and Salesforce, it does not offer robust Twitter response capabilities or Facebook automation.

Recommendations to others considering the product

Take time to figure out the best way to really, truly start using the data you have collected... use this to ask the correct people the best questions and the right time and you'll see vast improvements in what you're able to do with the feedback.

What business problems are you solving with the product? What benefits have you realized?

Since the dashboard reports in real time,

The real time reporting is a powerful tool which allows us to act on the data quickly, reach out to the customer to help come to a solution, and leave them feeling more connected to and pleased with our company. MaritzCX enables us to continually strive to deliver top notch customer experiences; although our costs aren't much different than before, we are receiving a lot more value and data - making this a clear choice for CX solutions.

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MaritzCX review by Dahyeon K.
Dahyeon K.
Validated Reviewer
Review Source

"Great for Quick and Comprehensive Data Collection"

What do you like best?

MaritzCX is definitely not one of the most widely used software, but it is by far the most efficient data collecting software I have been using. It is very user friendly, saves your time a lot, and offers you a wide variety of data collecring methods. I use it in my research lab, and although it is not widely used, it can export results into more common file types as well.

What do you dislike?

The only thing that I don't like about Maritz CX is that it is a little less known sofrqare in research field. Other than that, I am very satiafied with this software.

What business problems are you solving with the product? What benefits have you realized?

MaritzCX offers you exclusive and comprehensive data collecting options. The best advantage is that you can save a lot of time while gathering comprehensive data, compared to other programs.

What Enterprise Feedback Management solution do you use?

Thanks for letting us know!
MaritzCX review by George K.
George K.
Validated Reviewer
Review Source

"Easy to use, comprehensive solution, actionable platform"

What do you like best?

The tool was very easy to set up and use. The fieldwork options for when to send and the ability to auto-populate data through internal resources proved very helpful. The ability to flag cases and data also make the responses actionable and very easy to follow-up on.

What do you dislike?

Although the dashboards were largely custom, they still were not as graphically appealing as what could be done in PowerPoint. With the packaged quick start program the survey needed to be edited quite a bit to fit the company's needs. The inability to edit individual cases for proofing hampered the quality of data.

Recommendations to others considering the product

This is a comprehensive tool that will fit 99.9% of your survey needs. It's easy to use, easy to administer surveys, and offers plenty of great functionality.

What business problems are you solving with the product? What benefits have you realized?

The company was able to measure and track NPS and identify and measure key customer touchpoints. Situations where experiences fell below expectations were flagged and management was offered the opportunity to correct.

MaritzCX review by Sharon M.
Sharon M.
Validated Reviewer
Review Source

"Good solution for surveys, but needs more functionality like Qualtrics"

What do you like best?

Very easy to learn, tech support is great!

What do you dislike?

Very limited in styling. The company I worked for has many different request for formatting that I couldn't accommodate. Dashboards 2 would have been great but they were slow to implement being able to see the results in excel, so the results were unusable for us as PDFs. Seems like this software leans toward customer centered/sales centered surveys, we needed it for all types of surveys

Recommendations to others considering the product

Their tech support can't be beat!

What business problems are you solving with the product? What benefits have you realized?

a large variety of internal and external surveys. We need a product that is good for sales AND good for external surveys. I learned a lot about pushing the limits of this software to suit my needs. Tech support was a great benefit as I was able to reach several solutions with their help.

MaritzCX review by Adam Z.
Adam Z.
Validated Reviewer
Verified Current User
Review Source

"Fantastic Customer Experience Software for Metrics and Management"

What do you like best?

The MaritzCX platform allowed my customer service team in the past to use reporting, surveys and analytical data to manage customer use cases and interactions. It's a one stop landing center for all customer metrics whether you're a director, manager, or user.

What do you dislike?

The MaritzCX software doesn't always sync well with current social media platforms, specifically; Twitter and Facebook. Some updates are needed in these areas.

Recommendations to others considering the product

Give it a trial run, it's worth it.

What business problems are you solving with the product? What benefits have you realized?

The MaritzCX platform truly allows a customer service team record, interact, and use the voice of their customer to improve upon their process and product structure.

MaritzCX review by Kevin L.
Kevin L.
Validated Reviewer
Verified Current User
Review Source

"All the data in one place"

What do you like best?

I love the fact that I can see all the data points pulled into one program. This lets me and my team know what we need to act on for our clients.

What do you dislike?

We need better contextual content in the support area with articles and videos on how to setup the entire process. Learning the process can be very difficult.

What business problems are you solving with the product? What benefits have you realized?

Contextualized data that helps our team truly know the value of serving customers. Much better reporting and surveys. I can report right to our Product team with solid feedback.

MaritzCX review by Maribel L.
Maribel L.
Validated Reviewer
Verified Current User
Review Source

"New User"

What do you like best?

Allegiance is easy to use on day to day task. A new person learning this software can learn quickly. It has a lot of features such as templates, reports, fonts, etc.

What do you dislike?

When creating a new question you need to customize the font size, etc. It would be nice once you create your first question that the system can stay with the same format you picked for the rest of the questions the user is creating.

Recommendations to others considering the product

I would suggest if someone is looking for a new survey tool to reconsider exploring this software.

What business problems are you solving with the product? What benefits have you realized?

Employees have the ability to give us feed back about the courses we offer.

MaritzCX review by User in Business Supplies and Equipment
User in Business Supplies and Equipment
Validated Reviewer
Review Source

"Robust Application with a Dream Team"

What do you like best?

My top feature of MaritzCx is their Dashboards module that allows us to create some quick hit stats and share a very professional and up-to-the-minute one page report for executives. I love this feature because it only takes a moment to pull the report together after initial set-up, the software does all the hard work! My top reason for rating MaritzCx a 10 for likeliness to refer to a friend is their amazing support team. Our account rep calls regularly to see how we're doing and offer guidance when ever possible. I've called the 800 line after 5 PM MST and always get a human who is dedicated to resolving my issue. They offer extensive training opportunities, both self-paced and instructor led.

What do you dislike?

Collaboration among peers is difficult on the MaritzCx platform; as the Administrator I'd like to have access to all content - always. As it stands today I have to assign the project to the person who needs to contribute then assign it back to myself and so on. They have a collaboration feature but only the person who owns the project can perform the edits and we feel it would save time to allow multiple users to share ownership on a project.

What business problems are you solving with the product? What benefits have you realized?

MaritzCx platform has allowed us to truly reach the voice of our customers. We go to market through a channel which is wonderful for supporting our customers BUT it means we don't have many direct interactions with the customers. With MaritzCx guidance and tools we're reaping the benefits of customer focused planning and already seeing improved customer ratings.

MaritzCX review by User in Wholesale
User in Wholesale
Validated Reviewer
Review Source

"Manage every aspect of your business with MaritzCX"

What do you like best?

I love that you can use the tools to create surveys and use mystery shoppers to see what your business is like from the customer's point of view.

What do you dislike?

I have not found anything that I truly dislike. The features are awesome and are for the most part simple to use. Updates to the system are not always easy.

Recommendations to others considering the product

It is better than other systems out there because it covers so much more than just customer service, I recommend this program to any growing business that wants to work out all the issues they may be having.

What business problems are you solving with the product? What benefits have you realized?

The biggest problem we have solved is in our customer service department. The mystery shoppers have improved our service so much that we are now the highest ranking store in our company.

MaritzCX review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"I work as an analyst and administrative for system"

What do you like best?

I like that it is easy to pull real-time information from surveys as the responses come in.

What do you dislike?

The text analysis tool does not work very well, after trying to train it twice to recognize our rules.

What business problems are you solving with the product? What benefits have you realized?

We had a vendor that did our survey and they allowed our clients to be anonymous which made it harder to reach out and

MaritzCX review by User in Higher Education
User in Higher Education
Validated Reviewer
Verified Current User
Review Source

"Data collection/surveys"

What do you like best?

Applications can connect to multiple devices (smartphones, tablets, other devices) in real-time. I also like the survey builder which provides individual responses and feedback quickly.

What do you dislike?

There should be more information on programs available via the webpages without having to request more information. Sample data and tutorials would be helpful.

What business problems are you solving with the product? What benefits have you realized?

Management of data, completion and ease of reports and surveys.

MaritzCX review by User in Financial Services
User in Financial Services
Validated Reviewer
Verified Current User
Review Source

"Good BI"

What do you like best?

The ease of use. Allegiance BI tool is really maturing and voice of the customer tool is great.

What do you dislike?

It does the job, but isn't pretty to look at. Can be clumsy when navigating. Would like to see more user friendly interface.

What business problems are you solving with the product? What benefits have you realized?

It does the job, but isn't pretty to look at. Can be clumsy when navigating. Would like to see more user friendly interface.

Kate from G2 Crowd

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