ATTN REALTORS! BEWARE OF THIS COMPANY. Absolutely disgusting customer service and they will try to TAKE ADVANTAGE OF YOU! I DO NOT RECOMMEND THIS COMPANY.
Purchased "leads" from this company, and when I canceled the service for the "leads", Market Leader got NASTY. They locked me out of my CRM tool, and suspended all of my email campaigns, in essence, suspending my entire business.
They offer an Upgraded version of their CRM tool, and it's called "Market Leader Pro". This service costs $99 per month, it gives you additional tools in the CRM. It allows you to put your database on automatic email campaigns, provides additional tools to edit your website, provides thousands of templates for emails, paper letters, brochures, etc.
They sold me their "lead service" for $374 per month, for a mere 10 leads per month.
When I became aware that the leads were complete garbage (I would only get Names and Email addresses), I decided to cancel. When being sold on the service by Jerald Long, he told me that the leads were of consumers in my back yard that were looking to BUY NOW. Come to find out, the leads I was getting were nothing more than Names and Email addresses. They didn't provide phone numbers, addresses, desired home or any other pertinent information. Coincidentally, NONE of the leads ever responded to my emails. NOT EVEN ONE. Also, the names of the leads were so sketchy and the email addresses even more so.
When I let Market Leader know that I didn't want to pay for, or receive any more leads, they got absolutely confrontational, and threatened ME with a lawsuit! When I explained how the leads were terrible, they advised me to use a website called www.pipl.com They said I could, in essence, stalk a consumer via their email address and located their phone number or facebook page. From there, I could make an unsolicited contact to the lead, and try to sell them a home that way. WHAT??? WHAT A TOTAL JOKE! Had their slimy, professional scammer of a sales rep told me that I would have to literally stalk the leads, and call them unannounced, I would have NEVER agreed to purchase them. WHO WOULD? WOULD YOU? Would you pay $37 per lead? $37 per lead that you're going to need to spend an hour stalking, to hopefully locate their phone number and call them unannounced? HECK NO!
When I refused to pay $375 for 10 leads, they SUSPENDED MY ENTIRE ACCOUNT, in essence suspending my entire business.
I told Market Leader that I would continue to pay the $99 for their Market Leader Pro upgrade, they refused. I explained to them that the $99 service and the $375 per month service, were separate services offered by them. They replied with, well if you don't continue to buy leads from us as you said you were, why would we want to offer you the PRO upgrade? Unbelievable.
These people are absolute scam artists. Their company is small because anytime you call, you get the same couple of people on the phone. NONE of them sound happy to be there. I'd bet the issues start at the top. When I told their CLIENT SERVICES MANAGER LEANNE that I was going to leave reviews and possibly sue them, she laughed at me and told me "If you want to sue us, you'll need to sue us in Washington state. Good luck with that sir". This is how these sleeze-balls treat their clients.
REALTORS, don't allow yourself to get scammed into a lead providing service by them. For one, the leads are absolutely terrible and are definitely NOT verified prior to passing them on to you. For two, dare cross them, and they will try their best to freeze or ruin your business.
They have only BEGUN to hear from Eddie Santos. I plan on filing complaints/feedback with my state's AG, the BBB, and every social media platform that I can get my hands on. How dare you guys extort money from new agents that are trying to grow a business. DISGUSTING.
DON'T DO BUSINESS WITH PEOPLE, THEY HAVE NO RESPECT FOR REALTORS. STAY AWAY FROM THEM, TAKE MY WORD ON IT, THEY COST ME THOUSANDS OF DOLLARS IN LOST BUSINESS.