MasterControl Quality Management System

(12)
3.6 out of 5 stars

MasterControl Inc. produces QMS software solutions which enable regulated companies to get their products to market faster, while reducing overall costs and increasing internal efficiency. MasterControl securely manages a company's critical information throughout the entire product lifecycle.

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MasterControl Quality Management System Reviews

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MasterControl review by Industry Analyst / Tech Writer in Textiles
Industry Analyst / Tech Writer in Textiles
Validated Reviewer
Review Source

"Was very pleased with the overall product - seemed very efficient."

What do you like best?

What I liked best overall was the connectivity between elements of the system. Each item (from nonconformances to CAPAs, to internal audits, was linked effectively. There weren't duplicate steps that needed to be taken or unnecessary steps to take to complete QMS elements.

What do you dislike?

The cost of the software was extremely high (at least for a small-midsize manufacturing company like oursevles). The product itself was great - but it was difficult for us to find a way to implement it within our budget. Being the type of company we are - we don't have the funds or the resources that would've been necessary to get something like this implemented the way it was set up to be rolled out.

Recommendations to others considering the product

The ONLY setback we had in selecting Master Control for our company was the pricing levels. We were having trouble finding a pricing solution that fit our budget (as well as the implementation costs). We worked with the system as a trial to see if it would fit our needs. Again - the only dealbreaker at the time was the cost. If our budget allows it in the future; I would definitely push to get Master Control for our QMS.

What business problems are you solving with the product? What benefits have you realized?

Master Control does provide a FULL and flexible solution to manage a complete QMS system. It eliminates the work of a company having to manually create the proper structure and guides the consumer along the process. A lot of the elements are able to be plug and play. Also - one of the things we were looking for was the ability to synchronize across several smaller companies internationally. Master Control offered that flexibility as well as the language configuration to support our non-domestic sites.

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MasterControl review by User
User
Validated Reviewer
Review Source

"Decent Qualify Record Keeping"

What do you like best?

It houses a good record keeping system for quality training. Easy to make changes to documents with in the system. Great collaboration process- limits the hassle of having to upload on a file sharing system and worry about conflicted copies .Can easily make redlines and track everyone's changes with in the documents and also in the comments. Good visibility to see where you are in the editing process.

What do you dislike?

Difficult to use. The system takes a long time to learn. There are a lot of steps for each phase which becomes confusing. While good from a learning perspective, it is difficult from a trainee perspective. It is difficult to tell what you are supposed to go in order to sign off and hard to actually find the document that needs to be reviewed.

What business problems are you solving with the product? What benefits have you realized?

Quality training

What Quality Management (QMS) solution do you use?

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MasterControl review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
Validated Reviewer
Review Source

"Nice end user functionality"

What do you like best?

The new user interface is great for end users. Everything is available right on their main page, and you can favorite documents.

What do you dislike?

No specialized classes for system administrators. A new reporting application was installed and the class is only available once a year, if you go to their summit.

Recommendations to others considering the product

Everything comes at a price with MasterControl. It's frustrating when they do an upgrade, have new functionally, and require you to pay for a class if you want to learn how to use it.

What business problems are you solving with the product? What benefits have you realized?

We use their process forms, CAPA, and documents module. We're able to electronically capture the signatures we need in a timely manner. Records are stored with the forms module, which ensures they don't get lost. The CAPA module captures FDA required information for nonconformances.

MasterControl review by Administrator in Medical Devices
Administrator in Medical Devices
Validated Reviewer
Verified Current User
Review Source

"MasterControl System Administrator"

What do you like best?

The tool provides more control on the Documents and Training. It helps to track the changes, approvals, rejections copies, etc. MC provides Signature Manifest and it meets all medical device QMS software requirements which will help to pass the Audit.

What do you dislike?

Not user friendly and long time wait for any customization request;

Recommendations to others considering the product

Mastercontrol is a very good Quality Management System but little expensive.

What business problems are you solving with the product? What benefits have you realized?

Mastercontrol is our document control system for the last 1.5 years. With our previous system, we had lot of findings on the Employee Training Matrix. MasterControl initiates the training by itself and it needs only one time configuration.

MasterControl review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"MasterControl"

What do you like best?

MasterControl is fairly simple to use. I attended their Configuration Essentials Workshop at their headquarters in Salt Lake City and use the system daily with ease. I rarely need to contact MasterControl Support for assistance.

What do you dislike?

I dislike that replacing users can be complicated, in the event that a user leaves the company and needs to be replaced. This may be a set up issue.

What business problems are you solving with the product? What benefits have you realized?

MasterControl is very convenient for compliance and audits. We can easily keep track of all SOPs and who has signed off on them.

MasterControl review by <span>michael k.</span>
michael k.
Validated Reviewer
Review Source

"MasterControl for Quality management"

What do you like best?

Master Control makes document system management a breeze. Documents are easily drafted and released. My favorite part is the ease with which we are able to start a packet for approval and add everyone who needs to review it.

What do you dislike?

Packets can get messy when more people are needed and it is difficult to see who has viewed a document and who hasn't.

What business problems are you solving with the product? What benefits have you realized?

MasterControl is solving our issue of keeping track of when documents are released and when they are due for updates and review.

Kate from G2 Crowd

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