What do you like best?
The best thing about Masterspec is has the backing from the AIA for its use as an industry standard. Most specifications that I've had to find are usually referenced back to Masterspec format.
What do you dislike?
The software is antiquated. The interface in microsoft word is cumbersome. The overall feel of Masterspec feels dated to a couple decades ago and needs to be brought into a more streamlined universe immersed in BIM modeling.
Recommendations to others considering the product
if you need a program to be fully integrated into your BIM modeling, there is a lot of improvement needed. If you need a basic program to give you the specifications from scratch, there isn't another program that has a wider range of material to start from.
What business problems are you solving with the product? What benefits have you realized?
Our documents are dependent on creating specifications for our projects. These are required by all principalities in our area, so without using the tool of Masterspec, our job to create the job specs would be a very long and tedious process.