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MatrixCare Senior Living

2.8
(12)

MatrixCare Senior Living is a cloud-based ERH solution with care setting features to help long-term care and senior living communities deliver care and helps manage occupancy, revenues, cost of care, readmissions, and more.

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MatrixCare Senior Living Reviews

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Showing 12 MatrixCare Senior Living reviews
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MatrixCare Senior Living review by Dawn B.
Dawn B.
Validated Reviewer
Review Source

"Poorly written program. "

What do you like best?

I have difficulty stating what I like about the system because there are so many problems.

What do you dislike?

G-codes have to be entered 3x upon evaluation for each Med B patient. As documentation is being entered it is deleted when attempting to save multiple times per day. There are multiple ways to get to each screen. Our billing is done through a separate computer program for therapy and Ascention will not allow the two programs to communicate, so we have to enter all billing information and G codes in both systems. The alerts for documentation due will be present, then when it is assigned to a different employee the alert will disappear. Also there is no automatic reminder for when a recertification is due.

Recommendations to others considering the product

Do not use it for therapy documentation. It does not serve its purpose or alert correctly for documentation due or alert when there is a recertification due.

What business problems are you solving with the product? What benefits have you realized?

None because our billing is done through a separate system for therapy and Ascention will not allow the two programs to communicate, so we have to enter all billing information and G codes in both systems.

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MatrixCare Senior Living review by Tony L.
Tony L.
Validated Reviewer
Review Source

"Robust Tool for Managing Patients"

What do you like best?

MatrixCare makes charting for our users extremely easy. Document management and storage capabilities have given us more flexibility with patient and resident data. Point of Care tools work well on touch-screen terminals.

What do you dislike?

Since MatrixCare is in the cloud, there isn't a lot of control we have over it. Then again this is also a good thing. It tends to go down often.

Recommendations to others considering the product

I feel like MatrixCare is an industry standard. We've seen other setups for EMAR and charting and have not been able to see anything near as easy to use and manage as Matrix.

What business problems are you solving with the product? What benefits have you realized?

MatrixCare has helped our users become close to paperless as you can be. We have eliminated mountains of boxes of patient and resident data. MatrixCare also has a function for EMAR when the service goes offline or we experience network outages.

What Assisted Living solution do you use?

Thanks for letting us know!
MatrixCare Senior Living review by Maryanne N.
Maryanne N.
Validated Reviewer
Review Source

"For the retirement community specialists"

What do you like best?

The best feature was being able to change level types easily for patients via the system.

What do you dislike?

Documentation has to be done manually. It’s been my experience not all will transfer when you do a level change, that’s kind of a pain in the butt

Recommendations to others considering the product

It’s a great tool!

What business problems are you solving with the product? What benefits have you realized?

We used this software for a specific client and we assisted with caregiver task sheets as well as with financial reporting.

MatrixCare Senior Living review by Agency in Marketing and Advertising
Agency in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"MatrixCare (REPs) Review"

What do you like best?

Pulling reports is fairly easy, however, it could be simplified a bit.

What do you dislike?

It can take months just to get a simple estimate for a routine procedure. Emails have gone unanswered for weeks at a time.

Recommendations to others considering the product

Make sure you have a good idea of what kind of reporting and features you'll need when you launch.

What business problems are you solving with the product? What benefits have you realized?

Database tracking - specifically for new leads and re-inquiries.

MatrixCare Senior Living review by Denise C.
Denise C.
Validated Reviewer
Verified Current User
Review Source

"Versatile Medical Record Software"

What do you like best?

I like the ability to track meds, progress, billing and orders in one place for all disciplines. The ability to run reports and track items is great.

What do you dislike?

I have no complaints about this program or what it offers!

Recommendations to others considering the product

Take the time to learn all the features.

What business problems are you solving with the product? What benefits have you realized?

Electronic medical records for skilled nursing. The benefits include use from several work stations, a variety of options for users.

MatrixCare Senior Living review by User in Individual & Family Services
User in Individual & Family Services
Validated Reviewer
Review Source

"N/A"

What do you like best?

What I like best is the privacy , of the patients and their health issues is private . You log in with your own username and password . NN/A

What do you dislike?

I dislike that it doesn’t log you out after a couple minutes in case of an emergency and you forget to sign out , someone can walk up and just start putting in data and not knowing someone else is already logged in .

What business problems are you solving with the product? What benefits have you realized?

Privacy , Easy Access to residents files , Easy to train someone on .

MatrixCare Senior Living review by Nikki N.
Nikki N.
Validated Reviewer
Verified Current User
Review Source

"alright"

What do you like best?

widgets allow you to see on your dashboard when observations/tasks have been completed

What do you dislike?

widgets aren't updated in real time. even if you've 'completed' an observation it still denotes uncompleted.

What business problems are you solving with the product? What benefits have you realized?

nutrition assessments

MatrixCare Senior Living review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
Validated Reviewer
Review Source

"CFO"

What do you like best?

I like the census and trust fund tracking the best. I also find the cash receipt and UB04 generating to work well. The 'help' search function is beneficial and typically each to navigate.

What do you dislike?

I dislike the reports on A/R aging and the ability to look up prior transaction entries. Also, the limitation of G/L account structure makes the integration with our G/L software difficult. The two major updates a year seem to cause a lot of issues that take a lot of time to iron out. The inventory module was really lacking.

What business problems are you solving with the product? What benefits have you realized?

We needed to address the volume of manual and duplicate entries to complete monthly billing. We have realized some efficiency since the implementation.

MatrixCare Senior Living review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"MatrixCare User"

What do you like best?

I like the accessibility of information regarding pt's by both nursing staff and therapy staff. I also like that information from Casamba can be imported directly into the mds section of Matrix.

What do you dislike?

I don't feel that it is always user friendly. Often if you go into the wrong thing it is difficult to delete.

Recommendations to others considering the product

Easy to use once you have adequate training

What business problems are you solving with the product? What benefits have you realized?

I use Matrix to enter my section of MDS and obtain patient medical information needed for therapy.

MatrixCare Senior Living review by Yvonne M.
Yvonne M.
Validated Reviewer
Review Source

"Recommend this!"

What do you like best?

Being able to see my last administration.

What do you dislike?

It's slow and you need to scroll to see each medication

Recommendations to others considering the product

Choose point care click

What business problems are you solving with the product? What benefits have you realized?

Medication administration and meeting state medical standards

MatrixCare Senior Living review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"Does the job"

What do you like best?

Provider access where orders can be written and access given to physicians.

What do you dislike?

Searching for specific individual profile through multiple navigation.

Recommendations to others considering the product

It has some great features such as allowing pictures of each client to reduce errors.

What business problems are you solving with the product? What benefits have you realized?

Medication administration and staff communication.

MatrixCare Senior Living review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"Easy to use system"

What do you like best?

Easy to use. Lots of information accessible.

What do you dislike?

Difficult finding things sometimes. If you don't know where to look, can often be difficult to find certain things.

What business problems are you solving with the product? What benefits have you realized?

N/A

Kate from G2 Crowd

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* We monitor all MatrixCare Senior Living reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.

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