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Mavenlink

Mavenlink

4.4
(166)
Optimized for quick response

Mavenlink offers a powerful combination of Project Management and Professional Services Automation (PSA) software for advanced project management, resource planning, collaboration, and financial management all in one place.

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Mavenlink review by Tristan D.
Tristan D.
Validated Reviewer
Verified Current User
Review Source

"The Facebook of Project Management platforms."

What do you like best?

The activity dashboard is the best part of Mavenlink. A feed that allows you to keep track of official communications and notes is perfect, plus it keeps clients involved. The API is also very strong and allows us to generate reports FAR beyond what is offered by Mavenlink. Our ability to manage projects and people has greatly increased due to the features that have been implemented since we switched to Mavenlink.

What do you dislike?

The Gantt chart needs a lot of work. The interface is slow and clunky, plus it is not a great view for the executives and sponsors, visually speaking. The purpose of this chart is not really to "manage" the project, but instead show a high level overview of everything. There is currently no great way to show this to execs and sponsors. There needs to be a better mobile experience as well. We need a fully functional way to log time, complete tasks, post activity and generally manage projects from Android and iOS.

Recommendations to others considering the product

Definitely use the API and build your own insights dashboards.

What business problems are you solving with the product? What benefits have you realized?

Change Orders are a big business process that we solved by using Mavenlink. Approval and communication have been GREATLY streamlined! Before, we were managing change orders through written communication and supporting documentation, but now we are able to have the discussion in project meetings, then pass through the Change Order approval as a budget change and there is an affirmative action on their part. It's great!

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Mavenlink review by Craig "Dodge" L.
Craig "Dodge" L.
Validated Reviewer
Verified Current User
Review Source

"Used many, this one is the best"

What do you like best?

I love the user interface. In running a project, it is intuitive and organized well. The software has a very impressive feature set, more so than the project management softwares I've used in the past. As an agency, we do many of the same things for multiple clients, so the project templates feature has been great to use over and over. This and other features are definitely improving our efficiency and saving us money - or at least allowing us more time to focus on the work itself. You can become a basic user pretty quickly and easily. The software is cloud-based, so it does not require installation, and updates automatically.

What do you dislike?

It is expensive. There are maybe TOO MANY navigation features and paths. There is a lot to learn to become a power user.

Recommendations to others considering the product

It is on the high end of the price spectrum, in this space, but so far we feel like we are getting our money's worth.

What business problems are you solving with the product? What benefits have you realized?

Running projects for agency clients is our primary use of Mavenlink. It has good internal (agency only) and collaborative (agency + client) capabilities.

What Project Management solution do you use?

Thanks for letting us know!
Mavenlink review by Kristen W.
Kristen W.
Validated Reviewer
Verified Current User
Review Source

"LOVE THE ORGANIZATIONAL CHARTS!!"

What do you like best?

The flow charts that allow so many personalized options are unique and a life-saver. The time tracking options are also a big hit. The entire office is able to utilize multiple aspects of Mavenlink without any issue. The software is extremely user friendly and doesn't have all that added "fluff" that can get in the way at times.

What do you dislike?

Quite honestly, I cannot think of any negative aspects in reference to Mavenlink. It truly is simple to learn on your own. And it is so easy to implement as a single user or in a group setting.

Recommendations to others considering the product

If you are in need of organizational visuals, time management analytics, and project planning metrics - this is the software you need to use!

What business problems are you solving with the product? What benefits have you realized?

Client work load and billing organization has become a breeze compared to what was utilized in the past.

Mavenlink review by Josh R.
Josh R.
Validated Reviewer
Verified Current User
Review Source

"Mavenlink: Ode to a bogged down product"

What do you like best?

I honestly would say that Mavenlink is great at showing you task lists and the activity feed has had some considerable upgrade in the last year

What do you dislike?

I do honestly feel that this product is incredibly sluggish. The billing system is convoluted and the User Experience is in desperate need of some fine tuning. They only recently upgraded their comments section and you can't even edit a comment unless you click out of the task and go back to the activity feed. All in all the product just feels bloated and confused about what it truly wants to be. Billing is simply not a possibility right now because sending an invoice through the system is so painful

Recommendations to others considering the product

There are better products out there, though we are still hardpressed to find an all in one solution.

What business problems are you solving with the product? What benefits have you realized?

We are attempting to solve our project management system by using a product that could easily show our developers their daily tasks without having to see information.

Mavenlink review by Micquella A.
Micquella A.
Validated Reviewer
Verified Current User
Review Source

"Great product, great supporting team"

What do you like best?

I like that we've put resource planning somewhere easily accessible for the whole company! Before Mavenlink, we used Microsoft Project for this, and it was no where near as easy-to-use as Mavenlink. Our Senior managers' feedback on resource planning in Mavenlink has been "I can't believe we used to do this another way!"

I also really like the support we've gotten from the Mavenlink team -- whether it's getting questions answered, prioritizing potential feature enhancements, or giving feedback on the product roadmap -- I always know that our voice will be heard and considered.

What do you dislike?

Some of the gaps in functionality for project planning have been a pain point, but we found workarounds and optimized our internal training program to help. As a project manager and one of our primary Mavenlink admins, I had a lot of feedback for Mavenlink on this subject, and they listened! I'm thrilled that there's some huge enhancements coming here! Even as-is though, it's definitely usable, flexible, and still much more accessible than having separate .mpps living all over a file system.

Recommendations to others considering the product

Be realistic about the size of your company and the complexity of your processes when planning your Mavenlink rollout. Consider your migration needs to in-flight projects and resourcing.

What business problems are you solving with the product? What benefits have you realized?

We're solving the problem of having disconnected project plans and resource planning. We're also getting a huge boost in our reporting ability on actual project hours compared to planned!

Mavenlink review by Zachary A.
Zachary A.
Validated Reviewer
Verified Current User
Review Source

"Well designed and allows you to get as granular as you want."

What do you like best?

I can get extremely granular on a project or task if I want, but I don't have to. It integrates with Quickbooks extremely well. It allows my account manager and COO to dive as deeply as they want into my projects. Assigning and setting up new projects and tasks is a breeze.

What do you dislike?

So far, no way of creating a recurring scheduled task in a project. The UI is very text-heavy, it can be a bit much when trying to find something quickly if I don't know where to look already.

Recommendations to others considering the product

It's designed for people who think like me, it provides excellent time tracking integration with quickbooks, and deals with a high volume of projects very smoothly. The interface is very text-heavy and the potential for granular tracking seems overwhelming until users get comfortable with it.

What business problems are you solving with the product? What benefits have you realized?

Tracking, recording, and predicting a high volume of consulting projects across many clients and several consultants.

Mavenlink review by Jaymie S.
Jaymie S.
Validated Reviewer
Verified Current User
Review Source

"Mavenlink Rocks for Keeping Our Virtual Team Well Organized and Efficient"

What do you like best?

The resource management feature allows us to know who is available for a next project and who might be overloaded on any given moment. It's also a great way to flag our finance team for invoicing once a project is marked as completed by our creative team.

What do you dislike?

Not really much to dislike. It's really easy to use and fast to implement. The cost is reasonable compared to its competitors as well.

Recommendations to others considering the product

It's like having a blog page for each project your team is working on- and you can even securely add in customers so they can 'order' a project and/or watch real-time progression and provide updates. Love also the gant chart so you can show your client that if a decision or an approval is delayed-- final timeline is shifted back to xyz date. It's really a great visual and helps keep the project moving forward.

What business problems are you solving with the product? What benefits have you realized?

Streamlining our communications within our agency. Whenever we can move away from communicating through emails, and keeping our different drafts/files more organized and online- we can and do. Mavenlink is great for this.

Mavenlink review by Natalie S.
Natalie S.
Validated Reviewer
Verified Current User
Review Source

"Mavenlink for Project Management"

What do you like best?

Being able to track where resources are spending their time. It is helpful for seeing how people spend their time in any given week.

What do you dislike?

Ease of use. Mavenlink seems to overcomplicate certain aspects. Simplicity is key in actually being beneficial, especially for teams where time is of the essence.

Recommendations to others considering the product

I think Mavenlink can add many benefits especially to Professional Services teams and Project Managers. Mavenlink makes it easier to view projects, budgets, deliverables, resources, and determine timelines all in one place.

What business problems are you solving with the product? What benefits have you realized?

Organizing resources, projects, and budgets. I use Mavenlink every day and it definitely adds value for me to be able to keep track of projects. However, as mentioned, it could be improved for ease of use and simplicity.

Mavenlink review by Scott W.
Scott W.
Validated Reviewer
Verified Current User
Review Source

"Great business analytics - helped our business manage time and jobs to a detailed level "

What do you like best?

The detailed time tracking and allocations towards specific projects and tasks. It is great to be able to create the different phases that a project undertakes and figure out how our employees are performing against them. We were able to understand how our pricing metrics really stacked up once we were doing the work through several jobs at a blink of an eye.

What do you dislike?

Quickbooks integration is still really lacking. The invoicing I will say is very elementary in nature and we really only will use for internal use and tracking. If the invoicing could talk to more robust third party softwares that deal with invoicing on a much bigger and better scale that would be helpful.

Recommendations to others considering the product

Be diligent with scheduling and inputting all the data as it will help the analytics. Can be hard to get great reads on your company if you do not put in the time to input and manage the team through the software.

What business problems are you solving with the product? What benefits have you realized?

We are solving for a lot of project management workflow problems. We average a new project every two business days, which for an architectural firm of 10 people is a lot. Mavenlink allows us to keep track of each project the phase and exactly where our burn rates are at all times.

Mavenlink review by Jake W.
Jake W.
Validated Reviewer
Verified Current User
Review Source

"The Backbone of Our Consulting Business"

What do you like best?

Mavenlink allows our consulting business to set up hundreds of clients (projects) and track everything we do with them (pertinent visit notes, billable time, expenses, tasks we complete, etc). This is invaluable information that stays with each client file and not only serves us well, but also benefits the client. Critical documents can be shared with the client right from our smartphones. Any new consultant that takes over has a full history of everything done with each client and what tasks are yet to be completed. This makes the transition from consultant to consultant nearly flawless. Such a vital tool for our business.

What do you dislike?

There are functions that aren't always applicable to our business, but we have learned to work around them and still come away with a robust tool that meets the vast majority of our needs.

Recommendations to others considering the product

If you are in need of a project management software system with multiple clients, this is a phenomenal program. It has kept our company very well-organized and kept our entire team of consultants in the know with whats happening with other clients as well.

What business problems are you solving with the product? What benefits have you realized?

Tracking our consultants production time as well as ensuring our clients are being billed properly for each service has been so good to have within the same program.

Mavenlink review by Rachel M.
Rachel M.
Validated Reviewer
Verified Current User
Review Source

"Great for Reporting"

What do you like best?

I love how customizable the reports in Mavenlink are. I can pull any metrics I want and filter them in numerous ways. I am also starting to schedule reports so team members can receive an automated, weekly reports of what they need to see. I recently spoke to Mavenlink support about being able to see scheduling details when I view the report, and it is on it's way, which is great news to hear!

What do you dislike?

We use custom fields on almost all tasks we create. We've created templates with these task lists because we re-use a lot of the same tasks. Unfortunately, templates do not save custom fields so we've had to add these each time we apply a template.

What business problems are you solving with the product? What benefits have you realized?

We use Mavenlink for resourcing. It's great to see billable vs. non-billable time which helps us determine if teams are being fully utilized and where we need additional help.

Mavenlink review by Kelli C.
Kelli C.
Validated Reviewer
Verified Current User
Review Source

"Beyond Amazing Customer Service"

What do you like best?

My favorite part about Mavenlink has to be the quality of customer service we received from Daniel Apple. Any time any of our team had a question, he was all over it! If he didn't have the answer, he found the answer for us in no time at all. We feel comfortable signing up for the Mavenlink service, because we know that we will have support every step of the way. Anyone that we have been on a call with at Mavenlink has been beyond helpful.

What do you dislike?

So far, we have not found anything that we dislike.

Recommendations to others considering the product

Really utilize your trial term. Get in the software and try it out. Get questions together. They will be answered.

What business problems are you solving with the product? What benefits have you realized?

We are looking to solve "conflicted copies" that we are getting by tracking our projects on Excel spreadsheets that are kept on Dropbox. With Mavenlink, we will be able to all be in a project at the same time, without risk of creating a conflicted copy.

Mavenlink review by Rachel S.
Rachel S.
Validated Reviewer
Review Source

"Mavenlink = Real-time Features"

What do you like best?

The best thing about Mavenlink is that I can see budgets and time entries in real-time. I struggled with our old project management software because it didn't include time tracking. I spent so much time trying to see where we were at on budgets before Mavenlink. Now, I can know in real-time.

What do you dislike?

Really, my only big complaint about Mavenlink is a combination of little things (i.e. - the fact that checklist items don't have to be checked off to mark a task complete, the fact that my task repeater integration has yet to work consistently for longer than 2 months, etc.)

Recommendations to others considering the product

I highly recommend Mavenlink for project management. If your job is to make sure that projects are getting done on time and within budget, this is by far the best tool out there. Yes, there may be some things that it doesn't do as well as others, but they are constantly making improvements and the customer service/support is wonderful!

What business problems are you solving with the product? What benefits have you realized?

My biggest business problem that I'm able to solve with Mavenlink is knowing where a project stands with regards to budget, in real-time. It doesn't take me hours to figure it out. I know at the click of a button. This has made project management more efficient.

Mavenlink review by Nathan S.
Nathan S.
Validated Reviewer
Verified Current User
Review Source

"Excellent platform for team organization!"

What do you like best?

The best part of the system to me is the ease of setting up projects and simultaneously logging hours with great ease. The platform allows up easy access to all logged hours as well as categorizing between billable and non-billable time.

What do you dislike?

We have been using Mavenlink for short but thus far I have no complaints!

Recommendations to others considering the product

The more organized your team is the more benefit you can get from using Mavenlink.

What business problems are you solving with the product? What benefits have you realized?

We were previously an organized mess with creating projects and project milestones in a single platform. The hours and billable time was being logged in a separate platform. With Mavenlink we are able to better track all of these items quickly and reliably.

Mavenlink review by Grace K.
Grace K.
Validated Reviewer
Verified Current User
Review Source

"Great for efficient project management"

What do you like best?

Project management, ease of use, interface. The support is pretty quick as well. It was nice that we had training sessions that came with our package.

What do you dislike?

The reporting is spotty. Sometimes we need more customizable reports and it's hard to either create or they are unavailable. I also wish they integrated with Slack easier. It would also be nice to get in-app notifications vs. emails.

What business problems are you solving with the product? What benefits have you realized?

We were using excel sheets for project allocation which made us very inefficient. As we grew as an agency, we knew we needed to move to a software. Mavenlink is great because it keeps all projects archivable. We can plan more efficiently and bill through it too!

Mavenlink review by Morgan C.
Morgan C.
Validated Reviewer
Review Source

"Efficient Project Management System"

What do you like best?

The ability to keep all information stored easily in one place for each project. It helps to keep up with the status of each individual task with the option to create tasks and subtasks.

What do you dislike?

The task repeater sometimes glitches for our company. We have had to go in and manually adjust dates, information, assigned users, etc. for recurring tasks that have repeated incorrectly several times.

Recommendations to others considering the product

I suggest giving it a try. If you run into things you don't understand there seem to be lots of tutorials, helpful articles and videos, and available customer support to help.

What business problems are you solving with the product? What benefits have you realized?

Keeping up with all info in a project - nothing gets lost in translation because we can document it all there. We have also been able to track employee time more effectively with Mavenlink.

Mavenlink review by Devin J.
Devin J.
Validated Reviewer
Verified Current User
Review Source

"Just scratching the surface"

What do you like best?

I am a data junkie and I love the amount of granularity that you can get with Mavenlink with the unlimited tasks that you can put into a project. I also like having the ability to control what other team members can bill time too. It really helps in keeping things consistent regardless of who is managing a project.

I also like their streamlined approach that they have with their project templates. I can put a placeholder for assignments and then select a person that will fit that place holder and they are automatically assigned to those tasks when we start the project.

What do you dislike?

There are a few features that I think could be greatly improved upon such as the timer and being able to attach documents to templates. However, while these features may not be the best, they are far better than most of the competition that I have seen.

Recommendations to others considering the product

There are many options out there but I would encourage you to put Mavenlink in your top 3 and compare them to the other "best" solutions and they will most likely compete or exceed all the features other project management solutions provide.

What business problems are you solving with the product? What benefits have you realized?

We are solving project transparency with upper management, proper utilization of team members, and our lack of communication on projects to all stakeholders. We tend to only tell a few people on a project and then wonder why everyone isn't on the same page.

We are still in the implementation phase of Mavenlink and have not officially rolled it out to our entire company but we are already realizing how an excellent project management software can provide unity among all of our departments.

Mavenlink review by Internal Consultant in Think Tanks
Internal Consultant in Think Tanks
Validated Reviewer
Verified Current User
Review Source

"A learning experience!"

What do you like best?

The interface is great, it's not overwhelming visually and just very simple, like operating an iPhone. Also, once you learn how a feature works like timesheets or allocating hours, I don't forget it if I don't use it. I've never used a product that I didn't forget how to use a feature if I didn't practice using it immediately. I give them major kudos for setting it up in such a way that you can easily navigate and figure out what you need to do to accomplish your project management task.

What do you dislike?

Once you are shown how to do something it becomes intuitive - but initially Mavenlink is not that intuitive. It's difficult to figure out how to use certain features without going through a training. Even then, sometimes it was still difficult to figure out why you would use a feature.

Recommendations to others considering the product

Take the time to learn it. It can be tough but they update constantly and they listen to your needs so that it is customized in a way that fits your project management style.

What business problems are you solving with the product? What benefits have you realized?

Project Management and time management has been a big issue at our company. This has helped us really be able to identify budgetary issues in real time so that everyone know what they are supposed to be billing and when. Also, it has given us a central place to post our deliverables so they people don't need to spend a ton of time digging through files to find a finished product. The last thing it has helped with is tracking where everyone is or where we have presented, etc. so that when final reporting time comes around it is easily accessible to see what events we did and how we spent the grant funding.

Mavenlink review by Karissa C.
Karissa C.
Validated Reviewer
Verified Current User
Review Source

"My most favorite project management tool ever"

What do you like best?

The tool saves me a lot of time and helps me to more easily organize my several projects than ever before.

What do you dislike?

There is not anything I dislike about the tool

What business problems are you solving with the product? What benefits have you realized?

As a VP of Marketing and Account Strategy for a PR and Marketing agency in tech and telecom, I work with MANY companies on MANY projects, and this is by far my favorite project management tool I've worked with. It's easy to use, nice UI design, allows for super easy collaboration with my colleagues and freelance designers, and syncs with Google Drive. Working with several projects is much more enjoyable with a tool that allows you to so effortlessly organize and work more efficiently.

Mavenlink review by Zach L.
Zach L.
Validated Reviewer
Verified Current User
Review Source

"Best Overall Project MGMT System Available"

What do you like best?

Our website design & marketing team was looking for a project management system that could handle simple communication between ourselves and clients, management of both simple and complex projects as well as management of project financials/budgets. After hours and hours of research, we found that Mavenlink was the only system available that could do all of the above. We've been very happy so far with Mavenlink and their development team's noticeably frequent improvements to it. We look forward to using it in the coming years and highly recommend it for teams that need to stay organized and possibly manage project financials as well.

UPDATE: Mavenlink has recently release a number of improvements, namely one that drastically improves cost-tracking on Fixed-Fee task types. This is incredible for us to progressively track labor cost on items we charge a fixed amount for. Excited!

What do you dislike?

Very little. The only hurdle we've had so far is that we are forced to use a separate system to handle our invoicing (due to our industry/billing needs) and Mavenlink is built to use either their inbuilt invoicing system and/or Quickbooks as the basis for invoice management.

Recommendations to others considering the product

There are systems out there that are more cost effective for those just starting our in project management, but if your company's needs for organization, delegation and project tracking are beginning to increase, Mavenlink should be the first consideration over some of the other enterprise solutions like Wrike (which has no financial management at all).

What business problems are you solving with the product? What benefits have you realized?

We have solved many of our organizational problems and Mavenlink has smoothed out the process of acquiring assets from clients to keep projects moving. It has also simplified the process of having contractors clock billable time and given me useful tools for running time reports, etc.

Mavenlink review by Kendra S.
Kendra S.
Validated Reviewer
Verified Current User
Review Source

"Great System for Project Transparency and Communication"

What do you like best?

We've been using Mavenlink since January 2016 and our entire staff loves it and is grateful to the move from our old system. Our team finds it easy to use and manage their tasks, our clients love it because all information regarding their Projects is in one place. We use it for resource allocation and task prioritization.

One of the largest benefits of moving to MavenLink was the transparency in our communication with our clients. The tasks allow them to see what is going on, on a day-to-day basis with their Projects and support requests. They are able to communication with our team and all the information is in one place so it's easy to find and reference. We've also started sending our weekly reports to our clients, letting them know how much time was spent and which tasks were completed.

Also, the management team is sent a daily digest of all comments and activity done throughout the day. It's an amazing option for us, we aren't bombarded with hundreds of emails but we are still being kept up to date on what is happening with each of our clients.

What do you dislike?

MavenLink falls short when it comes to updating and understanding the status of various tasks. You cannot customize the status options to fit your work flow, they are set in stone "" so it's not entirely helpful. Also, you can't say who is directly responsible for the task at any given moment. You might have 4-5 people assigned to the task because they need to be informed, but you don't know who is currently in charge of the task. For example, a developer might be assigned "fix the blog" once he/she completes the task it is sent back to the client to review, it would be great to say that the task is now assigned to the client for feedback.

The other thing that some find confusing is the activity feed. While it is helpful to have an overview page of all the activity on the Project, people are allowed to post comments without tying it to a task, which means that many questions or requests are either overlooked or lost. Make sure you train your team (and your clients) so that they get into the habit of linking every single comment to a task, it helps with organization and eliminates confusion.

Recommendations to others considering the product

Shop around and make sure you find the right fit for your company, not just based on how you currently operate but also on how you want to do so. Mavenlink is not a great system for an older crowd, they tend to get confused with the activity feed and it's not as intuitive for them. However, with a little training they will quickly see the benefit of using the System.

What business problems are you solving with the product? What benefits have you realized?

We've always struggled with resource allocation, task prioritization, and client communication. MavenLink is an extremely powerful tool and we're taken advantage of all its offerings little by little. We're looking forward to using the Gantt charts and know that will help us become more efficient and be able to identify holes in our schedule faster.

We've also had issues with understanding where a Project's budget is at any given time. MavenLink provides us with the insight we need to make sure all our Projects are on track and that our clients remain happy. If we are able to see that a Project is starting to go over budget we are able to talk to the Client before it becomes an issue. It goes a long way towards building and maintaining a long-lasting relationship with our clients.

Mavenlink review by Kami R.
Kami R.
Validated Reviewer
Verified Current User
Review Source

"Recently Switched and Love It!"

What do you like best?

For us, the best features of Mavenlink are the resource allocation and custom reporting capabilities. Our team loves how easy it is to record their time. The user interface is very clean and modern and offers the ability to custom brand. We also love the Mavenlink customer service as well as the companies commitment to improving their product.

What do you dislike?

We have not found many issues with Mavenlink. I do wish that it had the ability to record hours as paid, as we sell prepaid services. Also, being able to set multiple rates for a single user would be very helpful. There has been a bit of a learning curve for some of our clients.

Recommendations to others considering the product

Great product from a company that is constantly improving their product to meet their customers' needs.

What business problems are you solving with the product? What benefits have you realized?

Since we have just begun to use Mavenlink, we are not yet using it to it's full potential. Once we do, we know that this solution will allow us the ability to better forecast, view and increase project profitability, and offer increased reporting capabilities both internally and for our clients.

Mavenlink review by Colson S.
Colson S.
Validated Reviewer
Verified Current User
Review Source

"Became valuable early and a great tool for continuous internal improvement"

What do you like best?

Ease of use. On boarding new employees into how we use basic functions is super easy.

What do you dislike?

Something that is great about Mavenlink is that the product evolves quickly. Sometimes the way you use a feature changes when you were not wanting it to. We have never had a case of the feature we use disappearing and usually the change is a positive one, but you have to be willing to evolve how you use the system to what the current structure is.

Recommendations to others considering the product

Determine up to 3 core functions that your team can start using immediately that will make the investment move past break even and start to realize efficiency, then get an internal champion/change agent to come up with how to integrate more and more of your business process to utilize Mavenlink.

What business problems are you solving with the product? What benefits have you realized?

The two core functionalities that provide the most value to us:

Increased utilization of time

Improved organization and execution for internal teams.

Mavenlink review by Jacqueline F.
Jacqueline F.
Validated Reviewer
Verified Current User
Review Source

"Mavenlink Rocks"

What do you like best?

Ease of use and communication. The ability to start threads regarding specific tasks, upload/share google docs, post messages that also go to email, etc. has been critical to successfully completing projects.

What do you dislike?

The only dislike I have is that I cannot push a change across multiple projects at one time. We use templates for almost every project we launch. Sometimes those templates get updated and those changes need to be applied to current projects.

Recommendations to others considering the product

We've been using Mavenlink several years now. They are constantly updating and refining the platform in the right direction.

What business problems are you solving with the product? What benefits have you realized?

Communication, as mentioned above, was an issue around our projects. We have been long time Mavenlink users. Last year we tried weening off Mavenlink to move to a a more "franchise friendly" system. We quickly found the "franchise friendly" platform to be a big mistake, and decided to stick with Mavenlink!

Mavenlink review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Endless Possibilities"

What do you like best?

There is a ton of flexibility and functionality with Mavenlink, from seeing tasks in list view or the option to use a Gantt view. Budgeting, tracking expenses, scheduling, time tracking, messaging, file transfer, etc - this is the most robust project management tool I've used to date.

What do you dislike?

With so much functionality and flexibility there are a lot of different ways to do the same thing which has caused confusion and inconsistencies with how everyone on our team uses the same features. Some constraints would be good, even if set by our own team's admin. Time-tracking and timesheets are clunky. I'd love to see some of the better services for this looked to as inspiration for how to improve.

We rarely use the file transfer feature because those files get lost - one spot where all files shared on a specific project (organized by task) would make it much more reliable OR even better create an integration with Dropbox.

Recommendations to others considering the product

Get a few people or one department on board first, sort out how you want to use the tool before onboarding the entire company. We have made a lot of changes to how we structure things and communicate within the application and rolling out these changes are a lot harder with more people. Sorting out the kinks with a small group will be beneficial.

What business problems are you solving with the product? What benefits have you realized?

In my role of Account Director at our marketing agency, I am less concerned with back office stuff and more into how I ensure people get assigned to and see the tasks that are in their queue. As a company that tries to not rely too heavily on email or slack for project communication, we have utilized the Active Assignee feature, creating a custom field on every task where we can enter a person's name. All team members keep a window open that is filtered to the tasks where they are Active Assignee to have a clear view of their queue at all times. A better system for this would be great - overall how do we get things done faster?

Mavenlink review by Mohsin S.
Mohsin S.
Validated Reviewer
Verified Current User
Review Source

"Best management Software "

What do you like best?

All information is kept in one place and very easy to use. The UI design is very easy to use and makes tracking time easy. It saves a lot of time.

Gantt charts look very organized and task dependencies are handled amazingly

What do you dislike?

Professional: $39/month/user Is quite expensive for new startups

API integration is very difficult

Recommendations to others considering the product

Please decrease the prices and extend Trial from 10 days to 15 days

The better functions are only available at the higher priced level

What business problems are you solving with the product? What benefits have you realized?

A lot of business problems regarding management, Sending invoices, Task dependencies and Team collaboration.

Mavenlink review by Peter S.
Peter S.
Validated Reviewer
Verified Current User
Review Source

"President/COO"

What do you like best?

The templating feature is a game changer. As a process driven organization, we need an easy, fast way to build new projects while still capturing all of the necessary to dos. The template feature allows us to apply multiple templates to one project and then easily adjust the setup according to the unique demands of the project.

What do you dislike?

There is some inconsistency in the naming between Mavenlink and the Insights reporting. It's pretty easy to pick up on after a bit, but is confusing a first.

What business problems are you solving with the product? What benefits have you realized?

With Mavenlink we are able to visualize and plan our resource management (people) and build complex, comprehensive project plans quickly, accurately, and easily.

Mavenlink review by User in Consumer Goods
User in Consumer Goods
Validated Reviewer
Verified Current User
Review Source

"Great for an in-house agency"

What do you like best?

Mavenlink combines all your project tracking needs into one easy to use software. This software has been one of the easiest to implement throughout our company and allows us to track departmental productivity and see how much we really accomplish in one month.

What do you dislike?

I wish there was a better app interface, right now the mobile application is a little hard to navigate. With a lot of our collaborators traveling it's not the easiest software for them to use via mobile or tablet.

What business problems are you solving with the product? What benefits have you realized?

We use Mavenlink for tracking all our agencies projects. This ranges from product development to in-store launch and all the collateral that goes along with it. This software helps greatly with tracking multiple on-going projects and everyone's tasks in said projects.

Mavenlink review by Administrator in Accounting
Administrator in Accounting
Validated Reviewer
Verified Current User
Review Source

"Director, Operations"

What do you like best?

Mavenlink is flexible. We choose to be more rigorous in our project management practices but you don't have to be. When I am asked to "make it work this way", I usually can.

What do you dislike?

There is a 2 hour timelag between Mavenlink and Insights (for them to run ETL). It is a inconvenience when I want to test something right away. The issue is minor..

I would like a Post Only permission so that clients invited to the project can not change the project plan. This is on the product roadmap

Recommendations to others considering the product

Mavenlink is a system that needs to be fed data. Make sure that you are ready to do that.

What business problems are you solving with the product? What benefits have you realized?

Lots of Excel, Lots of Email and difficulty reporting overall project status. We feel like we have corrected those issues. Now we are focused on improving the process and codifying the changes in our Mavenlink templates.

Mavenlink review by Josh C.
Josh C.
Validated Reviewer
Verified Current User
Review Source

"Well Thought Out, Lots of Potential"

What do you like best?

Power-user features like dependent tasks, start and due dates, Gantt charts, time tracking - there are lots of features all integrated into a single interface, so I don't have to cobble together the features I need from several different services.

What do you dislike?

Some puzzling choices like no copy/paste of tasks and some UI choices like launching new tabs for everything. No warnings on exiting a tab without saving means you could potentially loose entered info.

Recommendations to others considering the product

Trial it before dismissing it - it's very well considered and the development team are receptive to feature suggestions while still providing a clear sense of direction.

What business problems are you solving with the product? What benefits have you realized?

Getting everyone in the company on the same page and collecting discussions about products and decisions in one place.

Mavenlink review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Robust Project Management Platform"

What do you like best?

I like that you can easily create projects by making templates. You can also track every aspect of a project from tasks, to deliverable, to milestones. And you can mark the status of each and the progress. There's so much data to see. You're also able to easily modify projects by adding/removing tasks.

What do you dislike?

I dislike that it runs slow on my work laptop. If they could find a way to make it lighter weight, it'd be amazing.

Recommendations to others considering the product

All of the feedback I've already mentioned pertains to this. If you want a great project management solution, Mavenlink is the key. Also, the support team is very helpful and is always providing updates.

What business problems are you solving with the product? What benefits have you realized?

Resource planning, project timeline monitoring, expense tracking, time management

Mavenlink review by Emily S.
Emily S.
Validated Reviewer
Review Source

"Fantastic organizational program!"

What do you like best?

It's wonderful to never have to click through an excessive series of tabs to find what I need. Quick and simple speed to tools to keep hours and tasks logged.

What do you dislike?

So far, so good! Made an amazing first impression and hasn't dipped from that since!

Recommendations to others considering the product

If you have any need for visual representation for organizational purposes; get Mavenlink!

What business problems are you solving with the product? What benefits have you realized?

Keeping a clear tracking of time has made a world of difference in our company. With Mavenlink, it's a breeze to log tasks!

Mavenlink review by Thomas H.
Thomas H.
Validated Reviewer
Verified Current User
Review Source

"Call me a Mavenlink evangelist"

What do you like best?

Excellent built-in reporting, easy to set up for all members of the team. Does a great job with task, project, and role-level budgeting and financial reporting.

What do you dislike?

Doesn't retain customized views in the Gantt mode. Resource planning is good, but not quite there yet in terms of plotting multiple concurrent and projected engagements at the role level - but they're working on it. Converting estimated hours to scheduled hours works, but isn't as effortless as it could be.

Recommendations to others considering the product

Take the time to examine your workflows and task management - you'll want to run a balance between the detail and granularity in tasks with your ability to manage large numbers of tasks across a large number of projects.

Also, be sure to very clearly communicate your tailored defaults to everyone who sets up projects - e.g., whether you're a T&M shop, Fixed Fee, or do both depending on the client engagement. Everyone should be clear on what's billable and what's not, etc.

What business problems are you solving with the product? What benefits have you realized?

We use Mavenlink to manage dozens of concurrent project engagements across a number of development teams. I appreciate the elegance of the UI, the ease with which we were able to implement it in our organization, the flexibility and built-in reporting capabilities of the core product. Rate cards and financials integration is well done, and resource planning continues to be improved with intelligent updates. I highly recommend the Business Insights add-on; the extended reporting capabilities are well-thought-out.

As important as the product capabilities are, the staff at Mavenlink are superb - Our Client Success rep is communicative, super-responsive and was exceptionally helpful when we cut over from our old tools for time tracking and task management.

Mavenlink review by LeAnn K.
LeAnn K.
Validated Reviewer
Review Source

"Love Mavenlink"

What do you like best?

There is so much that I like. Being able to email information to a project activity wall is stellar, seeing the burn rate against a project is amazing for real time budget updates, and the inter-office communication and project file tracking is unbeatable.

What do you dislike?

There are minor bugs that I would love to see fixed. For example, it would be great to open a client name and have a list of projects show up within that can be easily linked off to. Currently, the group view only gives a long list without any abilities to navigate within.

What business problems are you solving with the product? What benefits have you realized?

Having real time visibility to the burn rate has helped us see much earlier if/when a project will go over budget so we can address is correctly rather than find out after it is too late.

Mavenlink review by John L.
John L.
Validated Reviewer
Review Source

"Animation company upgrade"

What do you like best?

I love the paper trail that everyone can see. Sometimes with emails, things get lost or 100 replies in you forget who said what and when but with mavenlink there is that perfect record of every message every sign off every single piece of content submitted though the portal so for record keeping, and holding team and clients responsible it is an ideal solution.

What do you dislike?

I dislike the budget feature once someone has paid their commissioning invoice it looks as if you have used up half your budget.

Recommendations to others considering the product

Please look into the budget when someone pays a commissioning invoice and how it makes your project suddenly look like you have burned through half the budget. It really is a quick way to stress your MD.

What business problems are you solving with the product? What benefits have you realized?

Communication was the biggest problem and time keeping when it came to the creative team. Now with the stopwatch feature there is no excuse it is simple and easy for everyone to implement.

Mavenlink review by Frank Z.
Frank Z.
Validated Reviewer
Verified Current User
Review Source

"Probably the best project management tool out there that works with Google Apps"

What do you like best?

overall the ease of use and collaboration tools that it has. The fact that you can have all your tasks and templates preset and then assign to team members and work together on small and large groups and huge projects.

What do you dislike?

Not much I can pick that I don't like, I feel that their ongoing updates and improvements have been amazing over the last 2-3 years which has pushed them past their competitors in the market.

What business problems are you solving with the product? What benefits have you realized?

We manage over 100 projects at given time in our company and this is the tool that runs those projects. The fact that you can upload images, forward emails, assign tasks and keep track of so many jobs at the same time is great.

Mavenlink review by Matt W.
Matt W.
Validated Reviewer
Verified Current User
Review Source

"Highly adaptable PSA and project management tool"

What do you like best?

The Mavenlink support team we are working with is very responsive and able to help us sort through not only best practices but how to potentially customize the tool to better suit our particular business needs.

What do you dislike?

The day based scheduling doesn't fit our business process very well. It would be a lot easier if we could just forecast at the week level.

What business problems are you solving with the product? What benefits have you realized?

Prior to moving to Mavenlink, we were using several different tools for time entry, resource scheduling, and task tracking. Mavenlink lets us combine all these activities under a single platform, reducing our support requirements and simplifying our internal operations, allowing our team to focus on delivery outstanding results for our clients.

Mavenlink review by Ricardo F.
Ricardo F.
Validated Reviewer
Verified Current User
Review Source

"5-Stars Resource Management Platform"

What do you like best?

Mavenlink's Master Planning and Insights tools. Alongside each other these tools take resource management and forecasting to a whole new level.

What do you dislike?

Front loaded set up process, while intensive, it is necessary to ensure the tool is setup for success.

What business problems are you solving with the product? What benefits have you realized?

Resource allocation and management. Through its Master Planning and Insights tools, we have gained deeper visibility into our current bandwidth as an organization, and are better equipped to forecast and estimate potential work.

Mavenlink review by Joe M.
Joe M.
Validated Reviewer
Review Source

"Solid Tool if you NEED it"

What do you like best?

It is easy to create new tasks and projects. The navigation is also simple, and it allows for fairly easy collaboration.

What do you dislike?

Duplication of tasks inside of projects is a problem. I would love for there to be a notification which says "are you sure this isn't the task you're trying to create?" if there are obviously similar words in each task.

Recommendations to others considering the product

Seems to work very well for us, and is a good product. Definitely recommend.

What business problems are you solving with the product? What benefits have you realized?

Utilization rates first and foremost, followed by seeing which projects are costing the most money, and which give us our highest margins.

Mavenlink review by Liz S.
Liz S.
Validated Reviewer
Verified Current User
Review Source

"Settling in after 3 months on Mavenlink"

What do you like best?

Ability to quickly see what hours are assigned to me in any given week

What do you dislike?

Taxonomy is confusing. When I'm ready to submit my time, or go to a past timesheet, I can never remember if I need "Timesheets" or "Time Entries" -- those terms are nearly synonymous.

I also cannot see the time assigned to my coworkers. Yes, I can start a chat with them to find out; it would be better if I could take a quick glance at a chart.

Recommendations to others considering the product

Make sure to ask EVERY type of user what they will need Mavenlink to do, BEFORE configuration and implemention.

What business problems are you solving with the product? What benefits have you realized?

Mavenlink hasn't completely done away with our need to manually assign hours on a weekly basis. However, it is making things MUCH easier when billing our clients for hours per project, which was a huge need.

Mavenlink review by Carlton R. S.
Carlton R. S.
Validated Reviewer
Verified Current User
Review Source

"A very solid project management tool"

What do you like best?

I love the UI of Mavenlink -- there's something about being logged into it that just makes me feel ... relaxed and like I am getting things under control. I use it with clients and they normally can pick up using it with no problems at all. I also appreciate the fact that I can brand my portal for clients.

What do you dislike?

The process of adding new users and setting their permissions was a little confusing for me personally.

Recommendations to others considering the product

Mavenlink has a little bit of a learning curve compared to other project management tools, but it's certainly worth the time and effort. There are also lots of very helpful Mavenlink University videos -- the company is very committed to making it a fine product.

What business problems are you solving with the product? What benefits have you realized?

I am using Mavenlink to stay on top of deadlines, client projects, and track activities with both clients and freelance contractors.

Mavenlink review by Tony M.
Tony M.
Validated Reviewer
Review Source

"Great application. In desperate need of mobile app."

What do you like best?

I found it very easy to set up projects and timelines. The ability to quickly update a project and add time spent. It was easy to get a quick overview of all projects and see recent activity.

What do you dislike?

The biggest downside to this application is the lack of a mobile app. The mobile version of this site was terrible to use! Navigation on a desktop was pretty good, but could be improved. Some pages, like Gantt charts, looked different and didn't allow you to navigate back to the project page the same way other pages did. I also wish it had better integration capabilities. We were looking for more functionality with Salesforce.

Recommendations to others considering the product

Customer Support was fantastic. We ran into a few system limitations during our implementation, but the technical team was very responsive to our input. They were able to quickly add a few items we needed. The system was continuously being updated with additional features.

What business problems are you solving with the product? What benefits have you realized?

Managing long projects with a large group of individuals and the ability to track time against a project down to the task level.

Mavenlink review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Fabulous Support at Mavenlink "

What do you like best?

Mavenlink offer a fabulous support team and structure. this has provided much comfort to our team and allowed us to setup the system in a timely manner.

What do you dislike?

There are some limitations in project management which are not desirable but the consolidation of data and improvements in all other areas makes up for this.

Recommendations to others considering the product

Mavenlink are continually growing and developing their product in the right direction. the support offered is fantastic.

What business problems are you solving with the product? What benefits have you realized?

Consolidation of systems

consistent reporting

data analysis

we are able to review profit margins, address resourcing constraints and make people accountable.

Mavenlink review by Spence H.
Spence H.
Validated Reviewer
Verified Current User
Review Source

"Simpler and more efficient that most other options"

What do you like best?

Mavenlink is pretty simple for people to use and understand. Some of the competitors are so complex that it is virtually impossible to ever implement them fully.

What do you dislike?

There are some fundamental features that are missing that have kept us from fully implementing the software. We also contracted to have custom feature added (recurring projects) and a year later it still isn't working.

Recommendations to others considering the product

Check really carefully to make sure Mavenlink will adapt to your production process, don't assume. This is probably good advice for any software though!

What business problems are you solving with the product? What benefits have you realized?

We implemented Mavenlink to streamline the production, scheduling and billing process in our marketing company. It's been good for general project management and keeping up with what still needs to be done on projects. However, we're still not had much luck implementing it for resource scheduling.

Mavenlink review by Chris B.
Chris B.
Validated Reviewer
Verified Current User
Review Source

"An intuitive, flexible and comprehensive offering! "

What do you like best?

The folks at Mavenlink have clearly thought every possible eventuality faced by a user on their platform – most of the time, it's a bit like they're in your head and understand what you want to do. Which is nice – the product allows me to track time in multiple ways, and I don't feel too restricted.

Editing time entries is also quick and easy.

What do you dislike?

Though the demo videos/webinars provided by Mavenlink are helpful, there aren't any guided walkthroughs for when you use the system as a new user. So if you don't put in the time and effort to find your way around, this could be off-putting (at least for some). Little hints, tips, and highlights of things easily missed could be really helpful, especially as (for some new users) there's already a lot of information to digest.

Recommendations to others considering the product

Spend time getting to know your way around the platform, and the rest will fall into place. If you don't, you won't be getting the most out of your investment.

What business problems are you solving with the product? What benefits have you realized?

As en end-user (and not an admin user for our agency), Mavenlink helps me stay on top of my deliverables, timeframes and deadlines – the automated email notifications only improve on this. It does this much more effectively than other software we've tried in the past.

Mavenlink review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Great tool for team collaboration"

What do you like best?

Mavenlink is great for being able to see all of my projects in one place, and I also really like that anyone on my team can easily stay up to date on where things stand. Also, time tracking is great - very easy to use.

What do you dislike?

I do not like that I cannot easily export my list of tasks in a way that is easy to read. The excel data dump is difficult, as it requires that I format/sort the data every time I export, which is daily. Not convenient at all.

What business problems are you solving with the product? What benefits have you realized?

Mavenlink has helped bring all of our projects together in one place so that any team member can easily see what items are due and can communicate easily about the project. It's been helpful to have a central repository.

Mavenlink review by User
User
Validated Reviewer
Verified Current User
Review Source

"Excellent Visibility and makes collaborating easy"

What do you like best?

Task Tracker makes it easy to keep track of deadlines, hold stakeholders accountable for their tasks, and allows visibility if someone else needs to step in and help with the project.

What do you dislike?

Adding or downloading multiple files to a task at once from an issue can be annoying.

Recommendations to others considering the product

Custom Reports are amazing to use as well as the integration with SalesForce.

What business problems are you solving with the product? What benefits have you realized?

Visibility between projects. Setting templates to have a uniform process. Easy to help others with projects since you can see what has been happening and where the project stands. Great help for onboarding new employees as the templates standardize the process.

Mavenlink review by Eric M.
Eric M.
Validated Reviewer
Verified Current User
Review Source

"Project Management Software "

What do you like best?

The UI design is very easy to use and makes tracking time easy. This tool saves me a lot of time and it is a great way to share the tasks I am working on with the team.

What do you dislike?

There isn't anything negative I have to say.

What business problems are you solving with the product? What benefits have you realized?

It is a great way to see how many billable/non billable hours I have spent. You can also see which projects you are spending most of your time on.

Mavenlink review by Kristen F.
Kristen F.
Validated Reviewer
Verified Current User
Review Source

"Mavenlink sufficiently allows us to track our time toward tasks."

What do you like best?

Being able to see how much time I've spent on specific projects.

What do you dislike?

It's not very intuitive to learn, and with so many projects and tasks, it can be hard to stay organized.

What business problems are you solving with the product? What benefits have you realized?

We are able to visibly see what has been started, in progress, and finished. It's easy to see what others are working on.

Mavenlink review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Verified Current User
Review Source

"Mavenlink took the 'gut' feel out of project management and gave me real metrics"

What do you like best?

I love that everything is integrated. Time entry, scheduling, estimates all flow into resourcing to see if you're over or underallocated and also flow into a variety of very useful insight reports. And if the reports that are offered aren't quite right, you can pretty easily create your own custom insights report. Then when it comes to billing, you are able to review and approve (lock) time entries so it's not a constantly moving target with some team member trying to stick in a few hours from a few weeks ago. More accurate financials, a quick view to availability and performance based on utilization with some notification features built in to take the conversation off of email and to put it around the project task, where it should be.

What do you dislike?

I like the general direction the Gantt charts are going, but the functionality isn't quite fully there. It looks like they may have purchased a third-party solution so there are some features which they may not be able to easily implement. The fine tuning of a Gantt chart, e.g. setting multiple predecessors for a single task, doesn't yet exist.

Recommendations to others considering the product

Do a trial of Mavenlink and pilot on one actual project to see how your company will address your needs within the system. That will call out any possible holes and/or allow you the opportunity to speak with the salesperson to understand HOW to use the tool to fit your needs, all at no risk. Always try before you buy.

What business problems are you solving with the product? What benefits have you realized?

I now have insight as to how busy my team is. Rather than them heads down on the computer looking stressed, I can see how they're tracking their time, if it's billable, and if not, should it be. I can have direct impact on the bottom line by identifying opportunities to fill current needs with available resources. Plus, I am able to pretty effectively forecast Estimate at Completion which helps us get ahead of the game on our budget before overspending and then having to have the tough conversation with the client. And I do appreciate the rate at which they are rolling out new features, it's not a sign and swim product, the service has been outstanding.

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Mavenlink
4.4
(166)