What do you like best?
I like that we've put resource planning somewhere easily accessible for the whole company! Before Mavenlink, we used Microsoft Project for this, and it was no where near as easy-to-use as Mavenlink. Our Senior managers' feedback on resource planning in Mavenlink has been "I can't believe we used to do this another way!"
I also really like the support we've gotten from the Mavenlink team -- whether it's getting questions answered, prioritizing potential feature enhancements, or giving feedback on the product roadmap -- I always know that our voice will be heard and considered.
What do you dislike?
Some of the gaps in functionality for project planning have been a pain point, but we found workarounds and optimized our internal training program to help. As a project manager and one of our primary Mavenlink admins, I had a lot of feedback for Mavenlink on this subject, and they listened! I'm thrilled that there's some huge enhancements coming here! Even as-is though, it's definitely usable, flexible, and still much more accessible than having separate .mpps living all over a file system.
Recommendations to others considering the product
Be realistic about the size of your company and the complexity of your processes when planning your Mavenlink rollout. Consider your migration needs to in-flight projects and resourcing.
What business problems are you solving with the product? What benefits have you realized?
We're solving the problem of having disconnected project plans and resource planning. We're also getting a huge boost in our reporting ability on actual project hours compared to planned!