I’m (temporarily) an adjunct faculty member with a community college in California, where I teach general chemistry 1A. The students paid for access to the McGraw-Hill website to submit homework assignments and access the online version of the textbook. Over the past two weeks, they have not been able to do so, and instead receive error messages.
As an adjunct, I finally called McGraw-Hill on their “help” telephone line. Their "help" telephone line routes to either a line for instructors or for students. It was not possible to get a real person on the line for the instructor branch, and also not to have a relevant option to chose from.
I then chose the student option. It was indeed possible to contact a real person. I gave him the name of Foothill Community College, the name of the textbook and my family name (but not an e-mail address). However this person refused to directly address the issue, and instead tried to bounce me to a different telephone number. I reminded him that he was being paid for our telephone conversation but yet I was not. He still would not contact their IT service.
There are many things which one can rant about from this experience. I will simply recommend all faculty and students to avoid this incompetent and unaccountable company and its internet products at all costs.