HELPING COMPANIES WIN THROUGH CUSTOMER EXPERIENCE.
Over a thousand of the world’s leading brands trust Medallia Experience Cloud™, a software-as-a-service (SaaS) platform, to win through customer experience. Through our platform we capture feedback everywhere their customers are, understand it in real-time, and deliver insights and action across their organization. This empowers organizations and their employees to embed the pulse of the customer into their daily decisions. Through Medallia Experience Cloud, companies can create more loyal customers, grow faster, reduce costs and improve corporate culture.
According to the Forrester Consulting Total Economic Impact™ Study commissioned by Medallia, organizations using the Medallia customer experience management platform can achieve $35.6M in value and an ROI of 591% over 3 years with payback in less than 6 months.
Learn what Medallia can do for your organization by requesting a demo at https://www.medallia.com/contact-us/
Medallia is the first and most highly adopted CX platform. Medallia’s VOC capture capabilities enable organizations to reach their customers wherever they are, and however they prefer. The platform’s action-oriented analytics, collaborative closed-loop feedback, and intelligent text analytics allow organizations to cut through the clutter and find the insights that matter most. The ability to distribute timely, relevant and intuitive insights to each employee ensures that the information being provided is trusted and used to create a customer centric culture.
Medallia is a technology equipped with the flexibility necessary to handle dynamic business requirements with simplicity -- whether that means adapting to any organizational structure, safely managing programs with built-in data security and privacy measures, or automating data quality. Coupled with the platform is the unparalleled expertise of the Medallia team and ecosystem to support your CX evolution so that your organization can realize positive business outcomes and meaningful ROI.