Medallia

Medallia

(69)
4.5 out of 5 stars

Medallia's feedback management products are built on technology that's designed to capture users' attention, make solutions clear and motivate employees to act.

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Medallia Features

Survey Management
Brand Design Consistency

Creates feedback forms that are consistent with the design of the site.

86%
(Based on 31 reviews)
Survey Deployment

Supports the creation and deployment of different survey types on different channels or devices.

88%
(Based on 31 reviews)
Feedback Collection

Solicits, captures, and centralizes feedback from both structured and unstructured sources.

91%
(Based on 31 reviews)
Device Responsiveness

Allows designs to adapt automatically to the device that users access the survey or software.

87%
(Based on 28 reviews)
Process Management
Feedback Aggregation

Aggregates feedback and transforms feedback into actionable insights.

91%
(Based on 29 reviews)
Trigger Alerts

Triggers creation of a new case after customer leaves feedback.

91%
(Based on 29 reviews)
Real-Time Analysis

Analyze collected feedback near or in real-time.

88%
(Based on 29 reviews)
Real-Time Action

Trigger strategic workflows to quickly resolve issues and increase customer satisfaction.

87%
(Based on 29 reviews)
System Management
Security

Provides a secure and compliant system.

90%
(Based on 29 reviews)
System Monitoring

Continually inspects, audits, and monitors system to keep it up to date.

85%
(Based on 27 reviews)