What do you like best?
The best part about medallia is the product and people(medallian). The platform is robust and enhancements are coming out constantly to support our business growth. People at medallia have passion about their products and they are willing to spend their times with you to help you improve your customer experience program.
What do you dislike?
If it is easier to make changes to platform, it will be great. I believe medallia heard from us and I see several programs such as SDK, ask now, etc. are helping us to gain access to information quickly.
Recommendations to others considering the product
Under the product first before selecting what you want on your dashboard
What business problems are you solving with the product? What benefits have you realized?
In the automotive industry, one of the biggest issue is dealership engagement. In he traditional dealership franchise business, it is difficult to engage the staff at the front line and have to care about customers. However, the medallia platform did help us to enhance our dealer engagement in closing the loop when customer experienced an issue at the dealership level. More importantly, the key to success is that they own the customers and they are the best people to resolve issues for our customers.