Software: While working with MediaBeacon, I took on a new job of troubleshooting. I wrote up endless reports of features that were not functioning correctly. Countless hours were spend troubleshooting and recording bugs and errors that never got corrected (even after installing 4 different upgrades).
Video: The video functionality is NOT ready to be released. If you are considering MediaBeacon for use of videos, you better brush up on your FFMPEG or be ready to purchase an additional transcoding software (Telestream Vantage) that will cost you at least $20k.
Customer Service: Our company made the mistake of purchasing MediaBeacon through a re-seller Zenplex. As a re-seller, Zenplex was not knowledgeable enough on the product, their customer service was horrible as they could not communicate clearly or in a timely matter. Every bug found had to be sent through Zenplex before it would get to MediaBeacon engineers. However, first it was my job as the client to prove it was broken and teach Zenplex before it would get passed on. A game of telephone that wasted too many hours. At contract renewal, we tried to drop Zenplex and become a customer of MediaBeacon. However, we were considered too small and MediaBeacon did not want us as a client and told us to stay with their re-seller we were cleary unhappy with.