MediaBeacon R3volution

(10)
3.3 out of 5 stars

MediaBeacon is a Digital Asset Management (DAM) suite.

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MediaBeacon R3volution Reviews

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R3volution review by User in Consumer Goods
User in Consumer Goods
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Media Beacon For Asset Management

What do you like best?

Media Beacon allows for easy upload up large numbers of assets. You can have thousands of assets totaling gigabytes in size. The platform is also customizable for your business look and feel as well as process.

What do you dislike?

The API's for loading assets programatically are not fully baked and do not have great documentation

Recommendations to others considering the product

Media Beacon is very good if you do not need to programatically add assets

What business problems are you solving with the product? What benefits have you realized?

Media Beacon allowed us to consolidate to one asset management system. Before we had 4 and this was a major cost savings as well as time savings

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R3volution review by <span>Laura A.</span>
Laura A.
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Media Beacon is AWESOME

What do you like best?

I like that I can go to one place for all digital assests

What do you dislike?

There aren't any dislikes that I can think of at this time.

What business problems are you solving with the product? What benefits have you realized?

We have offices all over the US and it is easy for us to all use this no matter our locaiton

What Digital Asset Management solution do you use?

Thanks for letting us know!
R3volution review by <span>Anne Marie R.</span>
Anne Marie R.
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Horrible experience with software and customer service.

What do you like best?

There is little to say here. Everything we once had been excited about does not work as expected. There is nothing in the software that can not be found elsewhere.

What do you dislike?

Software: While working with MediaBeacon, I took on a new job of troubleshooting. I wrote up endless reports of features that were not functioning correctly. Countless hours were spend troubleshooting and recording bugs and errors that never got corrected (even after installing 4 different upgrades).

Video: The video functionality is NOT ready to be released. If you are considering MediaBeacon for use of videos, you better brush up on your FFMPEG or be ready to purchase an additional transcoding software (Telestream Vantage) that will cost you at least $20k.

Customer Service: Our company made the mistake of purchasing MediaBeacon through a re-seller Zenplex. As a re-seller, Zenplex was not knowledgeable enough on the product, their customer service was horrible as they could not communicate clearly or in a timely matter. Every bug found had to be sent through Zenplex before it would get to MediaBeacon engineers. However, first it was my job as the client to prove it was broken and teach Zenplex before it would get passed on. A game of telephone that wasted too many hours. At contract renewal, we tried to drop Zenplex and become a customer of MediaBeacon. However, we were considered too small and MediaBeacon did not want us as a client and told us to stay with their re-seller we were cleary unhappy with.

Recommendations to others considering the product

Run away.

What business problems are you solving with the product? What benefits have you realized?

We will not be renewing our contract and will be uninstalling the software. The software failed us, but more so the staff at MediaBeacon failed.

R3volution review by <span>Neil N.</span>
Neil N.
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Our experience with MediaBeacon has been mixed.

What do you like best?

The best aspect of MediaBeacon R3volution is that it is web based and requires no extra software for any of our users. The search filters are very powerful and can truly enhance a search by narrowing and refining the search parameters via filters.

What do you dislike?

We dislike the non standard interface elements such as the viewing pane that looks like Windows Explorer but does not work the same way. A general lack of feedback to the user when accomplishing tasks makes it harder to use the program. For example upon upload if the file already exists in the folder the program does not alert the user that it adds the file with a (1) appended to the name. In this case the user will likely not realize what happened and may go back and not reference the latest version. Challenges with converting videos properly have been an issue for us. Large file uploads that are truncated with no alert to the user can cause us to lose data if the original is deleted assuming it is successfully in MediaBeacon. Finally a lack of reporting capabilities on activity is a major flaw. We had to program our own reports by reading the MediaBeacon logs and coming up with what should be basic reporting the system should generate.

Recommendations to others considering the product

The program is capable, but what we are calling potholes in the interface that users must navigate around add challenge to using it. Be careful when planning to assure you are getting what you need, it seems most of our requests for bug fixes are being pitched back to us as upgrades we can purchase. So for example when we asked about the issue of large files being uploaded and posting to MediaBeacon as partial files with no feedback from the system we were told we could buy a more robust network solution which of course could help but totally bypasses our issue with the MediaBeacon system having integrity for uploading files.

What business problems are you solving with the product? What benefits have you realized?

Storing and retrieving files is our main goal. The abilities to reference visual assets is an advantage of this system. By using the system we have made many of our files more accessible to our team helping leverage more value out of the assets.

R3volution review by <span>Paul N.</span>
Paul N.
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MediaBeacon continues to shine.

What do you like best?

XMP metadata centric workflow. Flexibility that the portal architecture offers our end users.

What do you dislike?

Can take longer than I would like to stamp very large groups of assets. Can take longer than I would like to rebuild the Revolution Database.

Recommendations to others considering the product

This product continues to impress as it compares to others on the market. The portal flexibility sets MediaBeacon apart from competitors and allows any company to create custom looks, experiences and use cases for their end users. MB allows you to take it as far as you would like with very little limitations.

What business problems are you solving with the product? What benefits have you realized?

We built a "self-serve" asset workflow for our company saving time and money. Fewer phone calls are necessary. Additionally we greatly ease the burden of metadata entry by automating the majority of the XMP stamping for each file.

R3volution review by Administrator in Higher Education
Administrator in Higher Education
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Great search capabilities but difficult to deploy

What do you like best?

The searchability is very in-depth and interprets content and metadata in multiple, customizable ways to allow several options users' different search preferences. With the proper set-up and dedication before launch, you can really take control of your metadata to serve your specific users' needs.

What do you dislike?

The deployment timeline went well beyond initial expectations. Communication from individuals at MediaBeacon was not consistent. They started off strong, responsive and helpful, but as the deployment dragged on they were less available and receptive. We struggled to get complete answers from the proper individuals and were left waiting too many times. Although we ultimately received the necessary information to proceed, it often felt like a task to get what we expected or agreed to.

Recommendations to others considering the product

Make sure to ask every question you can think of. Leave no questions or concerns unanswered! There were many minor details never uncovered during the discovery phase that causes delays in deployment months later.

What business problems are you solving with the product? What benefits have you realized?

The MediaBeacon interface offers lots of widgets to search, display, save and share content. Setting up the interface to interpret your company's content and metadata was an extremely difficult process., but if done properly, MediaBeacon can offer users multiple options to search and retrieve their content. For customers with a wide variety of users with different preferences, MediaBeacon allowed multiple workspaces for different user groups.

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