-The customizable reports are a great option, being able to build a report with only the information you need is an amazing thing.
-The addition of Revenue Management to do billing and ERA's has cut our time on posting down drastically. We've signed up for several of our major payers to send ERA's and posting has become a breeze. If you have basic knowledge on ERA's, you can tweak your Medicare 835's to post through Revenue Management as well.
-The several different options of statements available.
-The personalization options. I can customize mine to show me what fields I want to see on the Transaction Entry screen based on what I do within my job in billing and patient collection. The front desk that enters the transactions can customize the screen and fields shown based on what they need.
You most certainly need some training on it to be able to use everything the program has to offer. I wasnt trained by anyone on the program, more so just thrown into it and have had to navigate it myself. I have discovered more options recently that I wish I had known about previously. I could have been far more productive with some training.