What do you like best?
Software: We use the web service quarterly for NCOA and the SSIS on-premise components.
The on-premise gives us:
1. More flexibility for creating custom matching rules
2. Our version of the "golden record" criteria
3. Control over how the data is processed.
4. Ease of updating the monthly address data by copy/paste the data file onto server in the appropriate directory without need for updating the SSIS package or re-deploy.
Support: The support team is responsive when an issue is found.
What do you dislike?
1. The "Phone Home" usage process. It requires an open port to allow a text file to traverse back and forth. We are very skittish about opening a port to allow 3rd party files in or out of our systems.
2. The Software sometimes does not pick up the License renewal key in the designated server environment variable. Sometimes we need to update the configuration text file on the server to ensure the software picks it up.
3. Inability to prevent excess SSIS messages on unused output paths
Recommendations to others considering the product
Ensure there is a person with SSIS experience with good analytical skills.
The best learning of the software comes from trial and error.
What business problems are you solving with the product? What benefits have you realized?
Customer Master: We use the Melissa Data Contact Verify for cleansing customer profile and address data and the MatchUp component to see if an incoming customers matches with existing households.