Some features were appealing, but because the media lists and news monitoring features were incomplete and inaccurate, features such as reporting, analytics, and press release distribution became useless.
Incomplete and inaccurate media lists, which rendered the press release distribution function useless because we couldn't send a press release to the reporters or influencers we were trying to target.
News monitoring is not comprehensive and misses simple things Google can pick up (and there is not integration option with Google search)
Analytics function was rendered useless, since the media montioring did not pick up all media coverage of clients.
Product would go down and not function for hours at least once a week.
Poor customer service (Impossible to get a timely response from account managers and when they did respond, they were always looking into solutions, but rarely provided solutions)