MemberClicks

(24)
4.4 out of 5 stars

MemberClicks empowers organizations to save time and money while making the most of the web. We offer a comprehensive software solution to simplify the everyday technology needs of small staff associations.

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MemberClicks review by <span>Brandon R.</span>
Brandon R.
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What do you like best?

MemberClicks' customer service is what really sets them apart. The entire experience from proposal to implementation to ongoing support is very hands-on. This made for a very easy and smooth transition among team members through the process. Even if I wasn't talking to the right person about a particular topic, there was NEVER an attitude of "not my job." The team at MC takes pride in their work and product. It shows in their customer service.

The interface is very simple, as well. Once you learn how to do a particular task, it's very easy to replicate.

They are mobile responsive, which is huge!

What do you dislike?

Sometimes the simplicity leaves a little bit to be desired as far as a customized professional look. We are having to learn more HTML coding than I would like to get some of that extra touch.

Recommendations to others considering the product

They have carved out a niche for small staff associations and AMCs that need a simple yet comprehensive AMS.

What business problems are you solving with the product? What benefits have you realized?

The system with MemberClicks does several important functions including database management, event registration, and front end website content management. We could not operate at the high level we do without the system.

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MemberClicks review by <span>Jennifer B.</span>
Jennifer B.
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Love this Product!

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What do you like best?

My company uses MemberClicks for 14 different Associations and it is amazing. The real value in MemberClicks is their customer service. There is nothing they cannot help you with. The product is easy to understand and is constantly being updated.

What do you dislike?

They update the product often, and sometimes the update is not helpful to your Association. This is when you contact customer support and they always have a work around!

Recommendations to others considering the product

Use customer support if you are stuck!!! They are so incredibly helpful

What business problems are you solving with the product? What benefits have you realized?

We use it as the membership and event management tool for our 14 Associations. Very very helpful. It helps us keep on track when switching between the Associations. We recently acquired a new Association and the first task was to get them on the MemberClicks platform.

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MemberClicks review by <span>Bonnie B.</span>
Bonnie B.
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Extremely Powerful Features

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What do you like best?

There is literally nothing Memberclicks can't do. It is very robust and can be programmed to handle about anything you might want to do in terms of member management, payments and registration. Forms are thorough and have many options. You can upload and merge with the option to select what is overwritten by the upload. That is an excellent feature!

What do you dislike?

You have to learn how the site thinks. Support is extra after the first setup. The way to upload payments sent in by check is awkward. Forms can be complicated. and have to be assigned to individual people, so you might have, for example, a population split across multiple identical forms and have no idea how it happened or which one is using which.

Recommendations to others considering the product

Don't wait to add features and forms, get them as part of the setup process or in the first six months. Be sure you know how they were made, even if you did not make them.

What business problems are you solving with the product? What benefits have you realized?

We are able to collect online payments from about half of our 1300 person membership, offering them significant convenience.

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What Association Management solution do you use?

Thanks for letting us know!
MemberClicks review by <span>Megan G.</span>
Megan G.
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What do you like best?

The customer service is second to none! With phone and email options I get answers when I need them. The turn around time for answers is pretty quick as well. Second favorite feature is the clean interface. Once you know where to find things, it is easy to navigate (and not bad to look at).

What do you dislike?

For our association, there are some missing features in functionality. Whenever we run into an issue it is easy to put in a request to the IT department and hopefully they'll add it in the future. Example: Linking one person profile to multiple organization profiles - currently we have to create multiple person profiles for one person to show up under several organization profiles which is cluttering up our database.

Recommendations to others considering the product

Figure out what data you REALLY need before importing it. Now that I've been using MC for 3 months I'm already wanting to export our database, clean it up and import again. We have alot of extra data that really isn't needed.

What business problems are you solving with the product? What benefits have you realized?

We are able to collect on outstanding invoices MUCH easier now. There's a handy feature for sending invoice reminders when an invoice is due and past due as gentle reminders. Everything goes out automatically too so we can focus on our members needs and not collecting money!

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MemberClicks review by <span>Sarah G.</span>
Sarah G.
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Top-Quality Product & Customer Service

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What do you like best?

With regards to the product, it is user-friendly for both staff and our members. The MemberClicks team also stands out in terms of customer service - support tickets are always answered in a timely manner with helpful information, links, and/or videos.

What do you dislike?

The lack of archiving features for our monthly electronic newsletters.

Recommendations to others considering the product

Please consider the overall goal of your website - for us, the ability for our members to easily access their unique profiles and complete online registration forms in a few minutes was top priority. MemberClicks allowed us to achieve that top priority with ease!

What business problems are you solving with the product? What benefits have you realized?

The switch to MemberClicks occurred because our prior website was out-of-date and difficult for members to navigate. In terms of benefits, our members utilize their unique profiles on MemberClicks more often and we are able to offer a website that is more modern and user-friendly.

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MemberClicks review by <span>Amy L.</span>
Amy L.
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Customer Service is everything

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What do you like best?

We were able to upgrade our memberclicks website and database in 30 days and get a new website as well. The customer service support we have received both during the transition and after has been outstanding. There's no perfect system out there for every organization, and its not without its quirks, but I've been very happy with the product and how easy it has been to transition over.

What do you dislike?

A few minor things to be honest, nothing major.

What business problems are you solving with the product? What benefits have you realized?

Better website, easier membership database, more user friendly, and we love how easy it is for our staff to use too.

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MemberClicks review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
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What do you like best?

This software offers several functions and capabilities. Everything I need to manage our membership, members only website, email marketing, forms and more are all in one place.

What do you dislike?

There are many settings that have to be turned on and off in Memberclicks to allow or deny access to certain things. These settings are sometimes very hidden and hard to find without calling a rep for help.

Recommendations to others considering the product

Take advantage of their webinars to become more familiar with interface

What business problems are you solving with the product? What benefits have you realized?

Memberclicks helps us manage all of our association needs in one place.

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