MemberLeap

(11)
4.7 out of 5 stars

An all-inclusive and flexible association management solution that is built around a core membership database that can improve an organization's day-to-day efficiency, including managing members, automating membership dues, communicating with members, and planning events.

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MemberLeap review by <span>Tiffany D.</span>
Tiffany D.
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Easy to use and understand; some limitations

What do you like best?

The MemberLeap software is easy to use and understand and has made managing our non-profit much easier with membership rolls, dues, events, etc. I couldn't do the daily work we do without it.

What do you dislike?

Sometimes it can be a bit contained in that certain parts of the program can be limited or need to be modified, but that's not necessarily unusual. I would really like the Quickbooks module to work. We tried while it was in Beta and it couldn't do what we needed. I would also like to be able to delete dropped members from the rosters. I would like to know more about the event operations. It would be nice to put directions, floor maps, mobile check-in, etc. as additions to our event planning.

What business problems are you solving with the product? What benefits have you realized?

Membership dues, rolls, etc. and keeping those lists and accounts organized. The biggest benefit has been managing the events and membership rosters

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MemberLeap review by <span>Kathy C.</span>
Kathy C.
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A great packaged solution for a condo HOA

What do you like best?

New look and feel is great; also mobile friendly. We use broadcast email for all association updates. We also use file storage for meeting minutes, contracts and other important documents that are to be shared with our members. The upgrade process we just completed was smooth and I've learned to make my own changes to our website. Customer service has been excellent.

What do you dislike?

One possible critique is that configuration options are initially difficult to find because they are in so many places. I have become used to this and know where to find most options.

What business problems are you solving with the product? What benefits have you realized?

This software is a great solution for our HOA. We have had MemberLeap for many years and just updated our website to be more modern and mobile-friendly so that more users would get engaged, and I believe this will be realized. We use the member database, broadcast email and text, file storage, and now we are starting to use some of the engagement features for projects/committees.

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MemberLeap review by <span>Jerry C.</span>
Jerry C.
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Verified Current User
Invitation from G2 Crowd on behalf of the vendor
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Excellent Platform and Service!!!

What do you like best?

Ease of use, service department is amazing (they answer all your questions and take the time to explain everything to you before you get off the phone)!!!

What do you dislike?

The membership database integration could use some work... so that you could upload changes to the database from a spreadsheet instead of having to manually make changes to each entry

Recommendations to others considering the product

Try it, put it through its paces, and even call for help! You will be more than satisfied.

What business problems are you solving with the product? What benefits have you realized?

We are able to not only host our website, but also control our membership database, conduct surveys, and modify our POS/Invoicing system from a single place!! It's saves us so much time (which equals money) by combining them all together at a very reasonable price! I have been happy with MemberLeap for over 7 years!

What Association Management solution do you use?

Thanks for letting us know!
MemberLeap review by <span>Stephen L.</span>
Stephen L.
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Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Having your staff of experts a click away

What do you like best?

The ability to address a problem and have it resolved almost immediately is simply a click or two away. The team members are experts at what they do and no problem seems insurmountable.

What do you dislike?

I have no issues to complain about. They are an excellent provider and their response to questions is extremely quick. Our organization does not use the service for organizing events simply because we do not hold events or meetings as other organizations might. However, our reliance on MemberLeap for member communication, database management and analytics has been instrumental in both improving our organization profile and in attracting and retaining members.

Recommendations to others considering the product

Service is unequaled and cost is quite reasonable.

What business problems are you solving with the product? What benefits have you realized?

They are the seamless back-end of our successfully run organization.

MemberLeap review by <span>Alyse F.</span>
Alyse F.
Validated Reviewer
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Group or Association Website

What do you like best?

It is difficult for Smaller organizations to maintain a website. Our smaller 60-100 group needed a website, but we also wanted the perks of the big websites, such as on-line registration for events, on-line dues payments, billing and invoicing. This website allowed us all these functions and many more. The customer service and response times are absolutely outstanding. Memberleap offers training, videos, and other assistance as needed. Organizations such as ours rely on volunteer board members, who typically do not have a great deal of time to keep track of business, membership, and fees. This program has decreased the time required and simplified the duties.

What do you dislike?

While it is user friendly, some terminology is not exactly what I would use so there is a small learning curve.

Recommendations to others considering the product

The flexibility of memberleap allows you to handle membership one time annually or per individual. There is flexibility in almost every area to customize for your needs.

What business problems are you solving with the product? What benefits have you realized?

Our group has grown to 150 and it makes planning events and maintaining memberships a breeze. Most functions are automatic.

MemberLeap review by <span>Carmine D.</span>
Carmine D.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Hands Down the best MMS out there!

What do you like best?

Support, Support, Support!!! From our awesome first contact, Lisa Vickers who TRULY goes the extra mile, to the entire support team...... they have been nothing short of amazing. This product easily automates membership management and yet adds many powerful features for those that need them. Also further, there are modules that can be activated that turns the Memberleap product into an all encompassing software package!

What do you dislike?

Nothing other than our own learning curve because of moving from a very old manual system to a modern hosted MMS

Recommendations to others considering the product

Powerful product with a great team behind you to help overcome any hurdle you have in transition.

What business problems are you solving with the product? What benefits have you realized?

Membership management and online access to our tech info

MemberLeap review by <span>Hannah B.</span>
Hannah B.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Excellent Service!

What do you like best?

I like being able to edit and change our company's websites when I need to. If I have a problem or something happens, I can submit a help ticket and within a few hours, my problem is fixed. You can't find that with other big companies.

What do you dislike?

I like all the services that MemberLeap provides.

Recommendations to others considering the product

Don't consider anyone else than MemberLeap.

What business problems are you solving with the product? What benefits have you realized?

MemberLeap provides excellent membership benefits. Our company is able to send out memos, emails, text messages - It's a great benefit to be able to remain in constant contact with our membership.

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