What do you like best?
We've used it when we first founded our business and we wanted to track the mentions around the Internet. We really enjoyed it because you don't have to continuously google yourself (or your brand), instead, the mentions (especially when your brand name is somewhat unique) are coming to your inbox.
What do you dislike?
The pricing is a bit steep if you're a small company. So you can start with the free account and see if this instrument is needed for you.
If you are using a free account, there is a limit on free mentions (quite understandable, but something to keep in mind). Otherwise, it can be a very convenient tool for marketing specialists, especially if you're using the dashboard available for listening analysis and competitive analysis.
Recommendations to others considering the product
You don't have to google your company and filter through all the mentions in order to find out who is talking about you and what they are saying. There were times when someone mentioned us unexpectedly and it was a wonderful surprise to see it since we were a small IT startup back when I discovered Mention.
If you are a marketing specialist at a large company, it's a great tool to simplify your life.
What business problems are you solving with the product? What benefits have you realized?
Our company is not a big one and therefore every mention counts. Mention gives us the opportunity to easily track where who talks about us and what do they say (without resorting to daily googling our company name)