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Merchant e-Solutions

4.0
(2)

Merchant e-Solutions provides a wide variety of solutions for each of your sales channels and below is a list of all the payment solutions provided, by sales channel.

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Merchant e-Solutions Reviews

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Merchant e-Solutions review by Tony M.
Tony M.
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"Merchant e-Solutions: A Sub-par Processor"

What do you like best?

If I had to choose what I like best about MeS I would say there communication is best when you are the merchant. In dealing with other processors I have really struggled with a lack of communication back and forth, but MeS does a great job of staying in contact and does slow down your process at all.

What do you dislike?

I personally have a very hard time navigating the online portal. User friendly is not a way that I would describe the platform. In fact, I would find it very necessary for MeS to provide tutorials on their platform just so people can understand the different tabs, categories, and links for each page.

Recommendations to others considering the product

Be sure that you are okay learning a difficult online portal. If you are not comfortable with navigating websites that dont provide much explanation then you should look into other options. On the other hand if you are happy with learning a new site and just want good communication and resolve on most issues then this company is the one for you.

What business problems are you solving with the product? What benefits have you realized?

MeS is our credit card processor for all cards outside of Amex. I personally work with them on the Chargeback portion of the system, but they also assist in all refunds, charges, and statements related to our members credit cards. The benefits that I gain from using MeS are around issue resolution. Whenever an issue arises they are on top of it and make every effort to be there for us as the merchant.

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Merchant e-Solutions review by Jeff L.
Jeff L.
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Verified Current User
Review Source

"Merchant e-Solutions Review"

What do you like best?

MeS has been very easy to adopt and integrate into our hosted ERP application. Setup costs and ongoing fees are reasonable. Integration with NetSuite is solid.

What do you dislike?

Had some errors at first with the automation and processing of credit card transactions, but once we got the hang of it it's been smooth sailing ever since.

Recommendations to others considering the product

Very easy to integrate with NetSuite. Once we got the solution configured correctly we've seen no issues.

What business problems are you solving with the product? What benefits have you realized?

Being able to process small numbers of orders on a monthly basis via credit card transactions. Not wanting to have PCI issues with storing credit card information on site. We've been able to process credit card transactions very effectively and efficiently in an ongoing basis.

What Payment Gateway solution do you use?

Thanks for letting us know!

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