MercuryGate TMS

(10)
3.8 out of 5 stars

MercuryGate TMS is a web-based transportation management system that provides you with features and tools like multimodal, multi-leg planning, control tower visibility, and more to help you manage your business.

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MercuryGate TMS Reviews

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Showing 11 MercuryGate TMS reviews
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MercuryGate TMS review by Administrator
Administrator
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Verified Current User
Review Source

"Smaller SAAS Providing Big Application Offerings"

What do you like best?

Very configurable, ability to config without developer involvement, can manage application without need for MG involvement, multiple ways to solution one thing.

What do you dislike?

New GUI (EZVision) was released to market too soon; often not providing same functionality as previous GUI (EZClick).

Recommendations to others considering the product

Do your own internal homework first. Build workflows of what you already have, build workflows of what you WANT, scrub your own data first. Make sure to devote time to implementation, and not bring people to the table who are both implementing the software on your behalf AND also doing a daily job; you need to be 100% focused on implementing or you will struggle. Take training modules FIRST, and not after implementing.

Consider a consulting firm to help with; MG has a few they recommend.

Whatever time MG suggests you will go live, add 15 to 20% more to that because we did not realize how much we didn't account for in our own business as well as MG didn't realize during original POC/sales cycle.

Whatever budget MG suggests you will pay for the deployment, make sure you bank about 20% for change orders; development needs that no-one knew about, travel for on site meetings (either at MG HQ or your own HQ), and any other outlying budget needs (for 3rd party software).

What business problems are you solving with the product? What benefits have you realized?

Full Logistics deployment from sourcing, freight movement across multiple modes, planning, supplier access, customer access, electronic communications, and KPI reporting.

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MercuryGate TMS review by <span>Justin S.</span>
Justin S.
Validated Reviewer
Review Source

"Director Operational Excellence"

What do you like best?

The Configurability allows you to setup your defined workflow within the TMS. Leveraging your operations setup along with the features within the MG systems nearly seamlessly.

What do you dislike?

The amount of flexibility comes with some maintenance nightmares as well. Keeping internal documentation is key as MG guides are very basic to functionality, not as much usability type documents as we would to see.

What business problems are you solving with the product? What benefits have you realized?

We operate our entire Broker operation at Schneider within the MercuryGate TMS - allowing 500+ users to stay within the MG suite of products for all interactions with customers and carriers.

What Transportation Management solution do you use?

Thanks for letting us know!
MercuryGate TMS review by <span>Alexander M.</span>
Alexander M.
Validated Reviewer
Verified Current User
Review Source

"Mercurygate for freight brokerage"

What do you like best?

Basic user interface, relatively easy to learn to use.

What do you dislike?

Processing speed is slow, queries often fail without reason, customer service

Recommendations to others considering the product

System is outdated and sensitive to updates.

What business problems are you solving with the product? What benefits have you realized?

We use MercuryGate as a tool to manage our freight.

MercuryGate TMS review by Internal Consultant in Transportation/Trucking/Railroad
Internal Consultant in Transportation/Trucking/Railroad
Validated Reviewer
Review Source

"Long-time Mercury User and Developer"

What do you like best?

The strongest features of the TMS are its contract rating, EDI processing, and the MOJO/Edge application.

What do you dislike?

The traditional user interface was very "clunky" but has been replaced with the new EZVision GUI. The only struggles that we have experienced involve the API's. MercuryGate has not always balanced well the service delivery model with exposing the data and methods to their customers.

Recommendations to others considering the product

Be careful in selecting your in-house implementor.

What business problems are you solving with the product? What benefits have you realized?

We using the basic TMS with MOJO to implement traditional non-asset based 3PL services. The MG TMS allows for great efficiency gains versus other systems that we have used.

MercuryGate TMS review by User in Wholesale
User in Wholesale
Validated Reviewer
Review Source

"Solid Product, Configuration/Deployment Needs Work"

What do you like best?

It allows us to perform analysis on our current fees and rates and shows us areas for improvement as well as track internal usage where applicable. The tool is relatively easy to use and you can navigate to find what you need without a lot of extensive training.

What do you dislike?

The configuration of the tool at our company leaves much to be desired. I'm not sure if this is due to the impimentaiton team or the changing nature of the business, but many key data elements are missing or incomplete, which muddies the analysis we're able to perform.

Recommendations to others considering the product

Make sure to get the product configured correctly up front. Our current deployment includes some gaps, which limits the power of the tools in MercuryGate. It is much harder to fix these types of issues after the fact, post 'go live' when you're "drinking from a firehose" and the initial momentum has passsed.

What business problems are you solving with the product? What benefits have you realized?

We're analyszing current usage and policy compliance in the field as well as monitoring supplier utilization and compliance.

MercuryGate TMS review by User in Package/Freight Delivery
User in Package/Freight Delivery
Validated Reviewer
Review Source

"Time to catch up"

What do you like best?

It’s a tool fofor booking freight. I honestly believe this tool lacks features for the length of time it’s been on the market

What do you dislike?

The interface isn’t user friendly. Getting rates and booking shipments can be ugly especially when focusing on things such as freight desk fees and adding accesorials

What business problems are you solving with the product? What benefits have you realized?

TMS is considered an old Freight tool we have other options that link to TMS to get rates and are much more user friendly but the basic idea for us is booking freight shipments

Kate from G2 Crowd

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