MessageBird

MessageBird

(13)
4.4 out of 5 stars

MessageBird offers customer communication solutions.

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Showing 13 MessageBird reviews
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MessageBird review by Administrator in Computer Software
Administrator in Computer Software
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Reviewed On

Easy to use

What do you like best?

Simplicity. It was easy to integrate with our software.

What do you dislike?

Our customers complain about the tax of delivered messages. We are using messagebird with 3 of our customers for information about Queue Management and Service status. Our intentions it's to make Messagebird the default system for all our customers in more than 40 countries. But there is a big percentage of SMS that are not delivered. We can see the same problem in our own team. We already contacted your support, but the problem remains.

Recommendations to others considering the product

It would be nice to have a reseler program. Our products have a connector to Messagebird, and our customers are invited to create an account at Messagebird to get informations by SMS from our software. This means that we are making business for you and get nothing for it...

What business problems are you solving with the product? What benefits have you realized?

We produce instore customer service systems. We use Messagebird to inform the customers about the queue status, to thank for the visit, to get feedback, etc... And to send alerts by SMS to the system administrators and store managers. cut

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MessageBird review by <span>Stephen D.</span>
Stephen D.
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excellent service - when it works

What do you like best?

far easier than any other software we have used to add bulk text lists and send out thousands in an instant.

What do you dislike?

does not always work with internet explorer. however this is not their fault, just restrictions from our IT department, which can prove to be extremely frustrating when texts are needed to be sent urgently

Recommendations to others considering the product

highly recommended

What business problems are you solving with the product? What benefits have you realized?

the amount of time saved by this process is unreal... previously we would spend a full working day per week to send the amount of texts out we need to.. with this we can do the full process in around 30 minutes

What Cloud Communication Platforms solution do you use?

Thanks for letting us know!
MessageBird review by Administrator
Administrator
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Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Top notch services

What do you like best?

Their incoming/outgoing sms reliability and handling is top notch. And their integration (and email forwarding) features are pretty handy too.

What do you dislike?

No known issues, I'm perfectly happy with MessageBird.

Recommendations to others considering the product

If you only need text messaging solutions (i.e. no VoIP or calling solutions) then MessageBird is the place to go. If you're looking for an all in one solution, then MessageBird might not fit your needs.

We personally use MessageBird for texting solutions, and another provider for VoIP/calling solutions.

What business problems are you solving with the product? What benefits have you realized?

Messagebird makes it very convenient to share a single phone number for incoming/outgoing messages between all our employees.

MessageBird review by <span>Mohamed A.</span>
Mohamed A.
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Nice service with good customer support

What do you like best?

I really like the service cost and efficiency

What do you dislike?

I believe that there is more enhancements to be done in the reporting. also the support should communicate any issues related to the operators before it happens and effect negatively on the service.

What business problems are you solving with the product? What benefits have you realized?

Auto sms messages when users submit their orders. in addition to promotional bulk campaigns.

MessageBird review by <span>Dhirendra P.</span>
Dhirendra P.
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Reviewed On

Like the delivery and prices

What do you like best?

Both otp and transactional sms delivery and pricing. The subaccount feature works perfectly for us.

What do you dislike?

Yet to find it. They can reduce customer care in off hours.

What business problems are you solving with the product? What benefits have you realized?

We do authenticate people with their otp sms functionality. It's cheaper than other people but no compromise on delivery.

MessageBird review by <span>koral e.</span>
koral e.
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Reviewed On

Good, with points to impove

What do you like best?

pay per second

caller ID to choose

good pricing

What do you dislike?

no import numbers for SIP calls.

no israel numbers to choose from when buy numbers

What business problems are you solving with the product? What benefits have you realized?

SIP call services to my clients

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