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MessageGears

MessageGears

4.0
(60)
Optimized for quick response

MessageGears is the only hybrid email marketing service that combines the power and security of on-premise software with the efficiency and scalability of the cloud.

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MessageGears review by Alana P.
Alana P.
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"Decent Email Platform – Could Use Improvement"

What do you like best?

What I like best about Message Gears would be the ability to go in and edit HTML very easily rather being stuck with the drag and drop functionality. This is very important because the actual drag and drop functionality causes the email to have bugs in different email clients.

What do you dislike?

The HTML editor itself is extremely irritating, so I have to copy the code into another program to edit and then replace the code in the Message Gears editor. Also, the insights are not as robust as our Hubspot platform. It would be nice if we could see more compelling data such as that. It would also be nice to see the emails running as a campaign. In turn, it would be nice to be able to track the users actions upon receiving the email and to be able to learn more information about who they are and where they are.

Recommendations to others considering the product

If message gears were able to become a more robust tool such as Hubspot, then it would be a more compelling tool to continue to work in.

What business problems are you solving with the product? What benefits have you realized?

We need automated transactional emails that send to users based on a completed activity. Unfortunately, most, if not all, go to spam. Support from Message Gears is not super helpful.

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MessageGears review by Rohit B.
Rohit B.
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Verified Current User
Review Source

"Awesome Experience, Very fast response time"

What do you like best?

Expedia OCC team uses messagegears as their email delivery service. From the time I have started working with MG, my experience has been great! They provide a lot of support, and their response time and knowledge breadth are very good!

What do you dislike?

I would really like to see single sign on implemented for expedia, as right now, i have to greate a new account with a different email id for each and every accelerator instance i have to login to.

What business problems are you solving with the product? What benefits have you realized?

We use MG as our email delivery service. Any email we have to send out to customers, it goes through message gears. One huge benefit of working with them is the excellent support, and the response data we get from them every hour. That helps us a lot to determine which emails have been sent and which have been not.

What Email Marketing solution do you use?

Thanks for letting us know!
MessageGears review by Agency
Agency
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Verified Current User
Review Source

"The secret to our success"

What do you like best?

MessageGears has enabled us to send more email more efficiently and more effectively than anyone else in our space. As an email marketing agency, we deal with clients who are either completely unable to deliver their own email on an enterprise scale, or are only able to achieve mediocre deliverability. Many of our competitors struggle with the same problem. With the flexibility and insights that MessageGears makes available, we have a huge leg up.

What do you dislike?

MessageGears requires a substantial learning curve on the back end, and is not a turnkey solution (certainly not one that we could give to a client and let them run with it). There are certain situations where we would like to make a more turnkey model available to less technologically savvy users, but for our team internally -- using it every day -- it is powerful and effective.

What business problems are you solving with the product? What benefits have you realized?

We deliver more email than any of our competitors, and achieve far better inboxing and engagement than any of our competitors, thanks to the valuable and powerful information we get and utilize in MessageGears. It has enabled us to open entire new product lines for our clients, growing whole new sectors of the company from scratch.

MessageGears review by User
User
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Verified Current User
Review Source

"My MessageGears experience"

What do you like best?

MessageGears customer service is great! They are super responsive, helpful, go above and beyond to do what they can to meet our needs. They are also working hard at improving the service and bringing in new features that will help us even more.

What do you dislike?

Can't schedule emails in user's time zone and can't localize email templates for language. We are a global company and offer 12 languages, if we wanted to format emails properly per language and send them to the whole world, that would end up being 36 total marketing campaigns. We would need to report on those 36 campaigns individually, even though it would actually be one campaign. This is extra difficult because there is no report builder to report on multiple emails at once, which is problematic for us because we have to send three campaigns for each campaign so that they send at semi appropriate times (because there is no feature allowing us to send emails in the user's time zone).

Recommendations to others considering the product

MessageGears is a useful product that is cost effective. Its localization options are limited and that is the main drawback. Not being able to deliver emails in a user's time zone, and not being able to localize formatting and links for different regions or languages easily are our biggest pain points.

What business problems are you solving with the product? What benefits have you realized?

We use MessageGears to email the user base for one of our fitness apps. It is a very cost effective option for us and we can do much of what need with it. The MessageGears team is the biggest benefit to this product, they are very responsive and welcome our feedback. Email marketing has been an important tool for our app's success.

MessageGears review by User
User
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Verified Current User
Review Source

"Ease of use for custom emails"

What do you like best?

What I like most about MessageGears is how easy it is to design custom HTML email templates, duplicate, schedule, and send them.

What do you dislike?

The thing I dislike most about MessageGears is the lack of reporting features for marketing emails. It would be great if there was more of a function to look at the results of your email in a really specific way. Who opened, clicked, bounced, etc. Most email marketing softwares have this feature, which is why I think MessageGears is lacking in this department.

Recommendations to others considering the product

I would recommend this product moreso for mass amounts of transactional emails. The marketing email tools are getting there, but still lack the reporting features needed to make this product my preferred method for marketing emails.

What business problems are you solving with the product? What benefits have you realized?

Sending a mass amount of emails at once. We've realized MessageGears can handle the sending of thousands of emails much better than many other email marketing softwares.

MessageGears review by User in Information Technology and Services
User in Information Technology and Services
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"MessageGears - Promising Digital Marketing Solution Software"

What do you like best?

A unique product that is among few software's that provides email marketing services that combined the power/security of on-premise capabilities with efficiency and most importantly scalability of consistent cloud delivery. How amazing is that? Not to mention the software is very user-friendly with a *reliable* support staff at your assistance.

What do you dislike?

Intended for large-scale companies. As a small company, we were deterred from our targeted audience and quickly tried to reach other audiences. Didn't turn out so well, ended up wasting more time instead of targeting our niche market.

Recommendations to others considering the product

Specifically built for marketers who are data driven at a large scale. It is one of the most promising software's on the market. Side note, do not get if you are a startup or small business.

What business problems are you solving with the product? What benefits have you realized?

Management wanted to combine data integration, security, and marketing automation at a large scale. Ideally were seeking to expand audience, however this wasn't the case. While this was mainly a managerial decision instead of a software deficiency.

MessageGears review by Lucas P.
Lucas P.
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Verified Current User
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"Message Gears Is a Very Good ESP!!!"

What do you like best?

The simplicity of the product, while still being robust is very impressive. In the past I've worked with 4 other "Top-Tier" ESPs and this is by far the easiest one to use.

What do you dislike?

If there was one thing I could point out that I don't particularly like, is that you must know SQL to write queries. At this point in it's development, I believe they should start working on other ways to write these queries, whether it's drag 'n drop using database attributes or something else.

Recommendations to others considering the product

Definitely give it a try. it is a very easy platform to use, but that doesn't mean that it is lacking capabilities. The support staff are very open to hearing from their clients and are eager to take the things you think are missing and get them included in a speedy manner within their next platform upgrade.

What business problems are you solving with the product? What benefits have you realized?

Deploying emails for well over 150 clients in a fast manner.

MessageGears review by Erin G.
Erin G.
Validated Reviewer
Verified Current User
Review Source

"Great for interacting with your user database in real time "

What do you like best?

MessageGears allows us to be smart and nimble with how our user database informs our marketing campaigns. Our previous tool required us to manually pull and upload lists and we wanted to deep segmentation or include new attributes, while MessaageGears allows for this in real time with some simple queries. Recent updates have enabled us to roll out campaigns translated in our 12+ languages with significantly fewer steps. Their master template library structure has allowed us to create a centralized place for email designs and categorizations so that individual campaign creation is simple.

What do you dislike?

MessageGears is a very robust technical tool, so the main downside is that it can be a tad complex for marketers or those without an engineering background. The campaign creation goes easier for someone who has somewhat of a technical background and the analytics could be a bit more robust on a per campaign basis.

Recommendations to others considering the product

Use if you have a database you'd like to leverage in real time. Use if you have audiences in many languages and regions.

What business problems are you solving with the product? What benefits have you realized?

Intelligently using our data in our email marketing

Creating marketing campaigns for our global user base

MessageGears review by User
User
Validated Reviewer
Verified Current User
Review Source

"Helpful Email Marketing Service"

What do you like best?

The analytics and ease of access to accounts. I am able to see all historical emails for the accounts I work with.

What do you dislike?

The UI could use a bit of an update. At times it is difficult to navigate. That said, we do have a lot of data flowing through the service.

Recommendations to others considering the product

Use the full tool. Make sure you follow email marketing laws and don't buy lists. Blacklists do not help your situation so be sure to follow MessageGears recommendations.

What business problems are you solving with the product? What benefits have you realized?

I work for a Marketing Automation firm. I am able to see real-time stats on customer email sends and verify if there are any hang-ups in the email send process.

MessageGears review by Josh W.
Josh W.
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Verified Current User
Review Source

"MessageGears... It just works"

What do you like best?

I like MessageGears becuase it just works. Really what I mean is that it's easy to use, quickly provides the necessary information, and it has a user friendly layout.

What do you dislike?

Well, the one thing that I dislike is that they took away the feature of being able to see the Day Summary of sends and what has been send that day. That was super helpful.

Recommendations to others considering the product

Use it. It is worth it. Other Email servers don't necessarily have the features and ease of use that MessageGears has. That being said, I really wish that they would bring back the Daily Sent view.

What business problems are you solving with the product? What benefits have you realized?

I am able to see when an email is sent, how many have received it, a general idea of what they are seeing, and if there are any errors a good idea of what the error is.

MessageGears review by Garon D.
Garon D.
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Verified Current User
Review Source

"Allows Runkeeper to create new emails quickly"

What do you like best?

Templates for all our emails pieces and use of free marker! The standardized language allows for much easier troubleshooting and solution finding.

The new organization structure with folders are also excellent.

What do you dislike?

No version control :(

Also it would be great if I could see what templates shared content is used in. Making a change to shared content feels very much like a gamble a lot of the time.

Recommendations to others considering the product

Be sure to make full use of their templates. It might be more front end work but it will work our fantastic for you in the long run!

What business problems are you solving with the product? What benefits have you realized?

We use Message gears to send all of our emails to our customers and using Message gears allows us to make sure they have a constant look and tone and allow one team to manage it.

MessageGears review by Ben W.
Ben W.
Validated Reviewer
Verified Current User
Review Source

"Offers the speed and reliability of a Hosted Platform with the flexibility of Enterprise"

What do you like best?

MessageGears Database connection flexibility is paramount in our day to day operations

What do you dislike?

Very little. They have addressed most of the concerns from my previous review. I believe documentation is still an area for improvement

Recommendations to others considering the product

Have a person on staff that is good with SQL.

What business problems are you solving with the product? What benefits have you realized?

The ability to control our data structure is paramount. Message Gears allows for unmatched flexibility in this realm

MessageGears review by User
User
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Verified Current User
Review Source

"MessageGears Review"

What do you like best?

MessageGears provides some good data for seeing send performance--initially--as well as checking on sends that were not able to complete.

What do you dislike?

Primarily that individual sends--to one person--are not accessible until the next day. So if a send didn't go out and I'm trying to check the logs in MG, I can't necessarily see what happened.

What business problems are you solving with the product? What benefits have you realized?

Typically checking on send performance or for errors in sends that didn't go out. Usually it has helped me gain info to take back to the individual sending the email so they can make adjustments to the send for optimization or fixing errors.

MessageGears review by Diego A.
Diego A.
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Verified Current User
Review Source

"Their Support team is amazingly good!"

What do you like best?

I love the Portal. Would like it to be a bit faster, but it is very easy to use and descriptive. Also, the Support team is always on-point and super helpful.

What do you dislike?

The design could be a bit more modern looking.

What business problems are you solving with the product? What benefits have you realized?

Here I can check all the emails sent by our services and dig deeper on email events, etc.

MessageGears review by User in Computer Software
User in Computer Software
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Verified Current User
Review Source

"Great Customer Service"

What do you like best?

The Customer Service is great when you open a ticket. I also think the user interface is easy to use. The amount of information you receive on a Bulk Job, for instance, is very helpful. As a user of MessageGears, it allows me to provide great customer service by conveying due diligence in the server to see what is occurring with our customer's emails.

What do you dislike?

Recently the ability to view transactional emails was removed and that was a huge functionality of MessageGears that we used as a company. A huge portion of emails that we send out through our marketing automation platform are one-off (transactional) emails and the ability to see those emails are no longer available which will negatively affect our level of customer service for our customers.

Recommendations to others considering the product

Great product.

What business problems are you solving with the product? What benefits have you realized?

We provide technical support on sending emails through Microsoft CRM Dynamics and ensuring email deliverability of them. The ability to quickly and easily see the emails sent through MessageGears is very very helpful as a company and user of this product.

MessageGears review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Verified Current User
Review Source

"Happy Customers"

What do you like best?

There were 3 primary reasons we chose to switch to MessageGears from our previous solution- 1) the 'hybrid' solution allows us incredible flexibility with our data, 2) responsive developers & support, and 3) aggressive approach to pricing that fits well with our unique sending patterns.

We've been very happy for about 3 years now with the service and the team. All 3 of our initial reasons have remained positives for the service.

What do you dislike?

I would only have 2 areas that we'd consider 'dislike.' The interface for end users doesn't have nearly the polish of a MailChimp, which I do hear about from end users. It is however simple enough that users get up and running with very little training on our side. The other is almost more of a back-handed compliment; because they are constantly improving and adding features to the end-user interface, stuff breaks more often than you'd see on more of a consumer-focussed or less actively updated tool.

What business problems are you solving with the product? What benefits have you realized?

The unique 'hybrid' approach that MessageGears uses for their service means we have full access to our internal databases, including real-time data on list members both from the mailing platform and from our own systems, without having to build or maintain our own email platform. That ability to access data makes our email more customized and effective and helps us to maintain better deliverability and IP reputation for our lists.

MessageGears review by Tulasee Rao C.
Tulasee Rao C.
Validated Reviewer
Review Source

"Easy API's and great support for inquiries"

What do you like best?

We are using this MessageGears for most of our iMeet product daily meeting invites and other communications to our customers. Our users are receiving emails on time and did not see any major failures. MessageGears has very good API structure and easy to integrate with any application with no time. I always recommend MessageGears email system for any kind of applications which is depends on email system.

What do you dislike?

Nothing at this moment. It would be great if you add easy template editing system

Recommendations to others considering the product

Yes. Easy to use service

What business problems are you solving with the product? What benefits have you realized?

We had a legacy system where we need to deploy application when we update any email template or translations, that's always depends on developer effort. After migrating our email system to MessageGears we saved ton of time and developer effort to bringing up new templates /translations and delivered emails successfully to end users.

MessageGears review by Lucas P.
Lucas P.
Validated Reviewer
Verified Current User
Review Source

"Have Used Many ESPs Including Message Gears"

What do you like best?

Speed. Very speedy from creation to send

What do you dislike?

The List Maker relies too much on SQL. Have had much easier used list makers with other ESPs.

Recommendations to others considering the product

Definitely take a test drive of MessageGears. They will most likely fulfill your needs.

What business problems are you solving with the product? What benefits have you realized?

Marketing. Customer Service mass sends. Trigger campaigns.

MessageGears review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
Review Source

"MessageGears for ClickDimensions"

What do you like best?

MessageGears has good consistent uptime and reliability. The portal has a lot of benefits including the rankings of the accounts, trends within the accounts, the email html and spam assassin scores. One of the features I use the most often is the bounce downloads for the daily sends for an account.

MessageGears support has been very responsive and helpful.

What do you dislike?

My number one dislike is, within the portal, not being able to search by date for all accounts. Also, having the bounces viewable by send instead of date would be helplful.

What business problems are you solving with the product? What benefits have you realized?

Usually, I'm digging around looking for a customer who has caused an issue with their sending resulting in a blacklist or blocking. Or my other main use case is determine why an account/customer is having deliverability problems, this is when the bounce detail really comes in handy.

MessageGears review by Sivakumar S.
Sivakumar S.
Validated Reviewer
Verified Current User
Review Source

"Email Deliverability"

What do you like best?

Hybrid Infrastructure. Data resides with the customer. Cost.Support Model.

What do you dislike?

None so far. Message Gears have been very supportive of addressing the features and needs of the customer.

What business problems are you solving with the product? What benefits have you realized?

Transactional & Promotional Email Delivery to the customers.

MessageGears review by Misti Y.
Misti Y.
Validated Reviewer
Verified Current User
Review Source

"Message Gears "

What do you like best?

Message Gears serves as a viable email server for the software company that I work for. I like that the interface shows error messages in a clear, concise format.

What do you dislike?

I would like to see the subject line included for individual email sends for testing purposes. We often deal with clients that send out many email sends in a single day and the subject line would greatly benefit.

What business problems are you solving with the product? What benefits have you realized?

Working with an Email Marketing software company, the benefits of Message Gears have been invaluable.

MessageGears review by Matthew L.
Matthew L.
Validated Reviewer
Verified Current User
Review Source

"Software Engineer"

What do you like best?

Speed of development, and flexibility of the templating language.

What do you dislike?

Ease of use for beginners, tools more for developers

What business problems are you solving with the product? What benefits have you realized?

Allows for components to be used in multiple campaigns. Organizes files well.

MessageGears review by User in Computer Software
User in Computer Software
Validated Reviewer
Review Source

"Using MessageGears"

What do you like best?

Definitely the error message list. I have found it to be more helpful than our other server's error messages, especially when I need to resolve an error on an email send.

What do you dislike?

The UI is somewhat lacking. It's not always the easiest to navigate.

What business problems are you solving with the product? What benefits have you realized?

My company actually uses another server (in addition to MessageGears) to help with processing emails. One thing that has stood out to me about MessageGears though is the error messages. Our other server doesn't always give the best error message when an email doesn't send/deliver. However, one time I was checking error messages for a particular send on MG and found a message that helped me resolve the issue with that email. I'm glad for the functionality there as it can help point me in the right direction faster than our other server. In fact, this morning I was wishing that an email had sent through MG so that I could check the error list there instead of our other server.

MessageGears review by Administrator in Computer Software
Administrator in Computer Software
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Verified Current User
Review Source

"Significant improvement over other bulk email providers"

What do you like best?

MessageGears gives us the ability to self-host our database, which significantly reduces our TCO. Also, MessageGears has powerful integration with our data warehouse.

What do you dislike?

The upgrade process can be a bit cumbersome, and troubleshooting application errors (especially tracebacks generated from template rendering) can be obscure. User management is onerous; it would be preferable to use some sort of SSO instead of making our colleagues remember yet another password.

What business problems are you solving with the product? What benefits have you realized?

We maintain a consistent look and feel in our email campaigns thanks to the template library system, and can precisely target email recipients by querying against our data warehouse. Also, the role-based access control enables less technical colleagues to effectively use the system.

MessageGears review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Sometimes okay"

What do you like best?

I like the ability to build templates and campaigns in one place

What do you dislike?

The slow load times. Counting users and loading a trial send takes way too long

Recommendations to others considering the product

Make sure you have everything you need listed out for your engineers before you make the switch

What business problems are you solving with the product? What benefits have you realized?

I've only been using it for a few months but it is useful having everything in one place

MessageGears review by User in Publishing
User in Publishing
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Verified Current User
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"Easy to use"

What do you like best?

Everything is easy to find. Love the search option to quickly find projects I am working on.

What do you dislike?

There is nothing I particularly disliked about message gears. I mostly use it to build emails.

What business problems are you solving with the product? What benefits have you realized?

I am using it to build and send emails. Love the text launch and how to shows that it would look like if I were to send it.

MessageGears review by User in Computer Software
User in Computer Software
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Verified Current User
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"Useful Platform - Terrible Interface"

What do you like best?

The ability to look up a email based on id.

What do you dislike?

When loading the accounts page, I've noticed that all of our accounts (thousands) all load at once on the page and then are hidden in a multi-page searchable frame. This causes extremely long load times and can be frustrating. I also find it very difficult to search for specific emails based on subject line.

Recommendations to others considering the product

I would recommend this platform to anyone who needs a reliable back-end email delivery system and doesn't mind a interface that is less robust.

What business problems are you solving with the product? What benefits have you realized?

Overall I find the product to be easier to use and more reliable than azure send.

MessageGears review by User
User
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Verified Current User
Review Source

"Limited Experience"

What do you like best?

Ease of use to find the emails we sent to our customers (primary reason I used the program).

What do you dislike?

I was able to find the above information because I was trained on the exact thing I needed to do, however, if I need to do something else, it takes a bit to find the correct menu.

What business problems are you solving with the product? What benefits have you realized?

Communicating with clients

MessageGears review by Channie W.
Channie W.
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Verified Current User
Review Source

"MG for Email Marketing"

What do you like best?

Things can be more automated than other competitor

What do you dislike?

different views for different access level

What business problems are you solving with the product? What benefits have you realized?

Email marketing and email metrics

MessageGears review by User
User
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Verified Current User
Review Source

"Better experience compared to Exact Target"

What do you like best?

Product itself and ability to expand/incorporate new features based on the client requirement.

Support Staff is awesome and response time is very fast.

What do you dislike?

Initial Documentation and need an improvement. have more descriptive documentation for each of the areas.

Recommendations to others considering the product

Hybrid System.

Cloud Infrastructure.

Cost Savings.

What business problems are you solving with the product? What benefits have you realized?

Transparency with End-to-End system. Like the status, efficiency and feed back loop.

MessageGears review by Emma B.
Emma B.
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"MG is quick and efficient"

What do you like best?

I like how MG will display all of a customer's bulk sends in one place. Looking for stats is easy and I find error messages easy to read

What do you dislike?

I dislike that I have to wait a full day to view any individual emails send the same day

What business problems are you solving with the product? What benefits have you realized?

Sending Emails

MessageGears review by Matt W.
Matt W.
Validated Reviewer
Review Source

"Great service backed by great professionals"

What do you like best?

The MessageGears team is super-responsive on the rare occasions that we need to contact them and ask for help researching a challenging issue or a change in how something works. Their platform is rock-solid reliable, and they have always gone above and beyond for anything we've needed.

What do you dislike?

There's very little I dislike about MessageGears.

What business problems are you solving with the product? What benefits have you realized?

They have been a key partner of ours in helping us to grow our marketing automation platform. The quality of their email delivery engine and their expertise in the email space has been invaluable.

MessageGears review by Administrator in Computer Software
Administrator in Computer Software
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Verified Current User
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"Great experiences"

What do you like best?

The layout of the feature is easy to use and the support staff is always prompt and able to answer my questions.

What do you dislike?

I hate that they have removed the ability to view individual/transactional emails.

Recommendations to others considering the product

If MessageGears gets back the ability to see individual emails then it will be perfect. I think using it is easy and quick.

What business problems are you solving with the product? What benefits have you realized?

MG delivers our customers' emails without issue and it's easy to troubleshoot if something goes wrong on the customer's end.

MessageGears review by Administrator
Administrator
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"MessageGears Review"

What do you like best?

How quick the support team responds. The support team knows what they're talking about.

What do you dislike?

I wish there was SSO login. Creating multiple emails just to login for multiple brands is not great experience.

What business problems are you solving with the product? What benefits have you realized?

Sending marketing and transactional emails.

MessageGears review by User in Computer Software
User in Computer Software
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"Great Product Overall"

What do you like best?

For my job, it's very useful to be able to see exactly what HTML customers sent, what errors were generated, the SPAM score, and email statistics in real time.

What do you dislike?

Recently, message gears got rid of their access to daily transactional emails.

What business problems are you solving with the product? What benefits have you realized?

We are providing technical support for emails sent through Microsoft Dynamics CRM. It is very helpful for us to be able to see what customers are sending in real-time.

MessageGears review by User
User
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Verified Current User
Review Source

"Transactional Email Manager"

What do you like best?

Customizable to support growing business needs

What do you dislike?

Troubleshooting errors usually requires contacting support when emails fail to send

Recommendations to others considering the product

N/A

What business problems are you solving with the product? What benefits have you realized?

Having a centralized system to handoff email templates and have the sending of campaigns taken care of.

MessageGears review by User in Computer Software
User in Computer Software
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"Message Gears is great! They just need to add back the transactional messages in the daily summary"

What do you like best?

I love the navigation. it's easy to use and very intuitive.

What do you dislike?

It has really negatively affected our efficiency when using it since they removed the transactional information in the daily summary..

Recommendations to others considering the product

Give us back the transactional information in the daily summary.

What business problems are you solving with the product? What benefits have you realized?

I troubleshoot issues with email marketing and message gears made it a lot easier until they removed the transactional messages from the daily summary

MessageGears review by Amol D.
Amol D.
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Review Source

"Reliable, scalable email engine"

What do you like best?

MessageGears just works. Very well. It's always available and reliable.

What do you dislike?

Nothing in particular. We never had complaints.

What business problems are you solving with the product? What benefits have you realized?

We want a cloud MTA for our email solutions.

MessageGears review by Internal Consultant
Internal Consultant
Validated Reviewer
Verified Current User
Review Source

"Easy to use!"

What do you like best?

Easy to access and very easy to see errors and status display. Can easily find the information I need within MessageGears

What do you dislike?

sometimes it takes a little time to load.

What business problems are you solving with the product? What benefits have you realized?

Email sends, deliverability.

MessageGears review by Administrator
Administrator
Validated Reviewer
Review Source

"Quick Campaign Set Up and Deploy Process"

What do you like best?

Best part of this product is its flexiblity. Can create a template and campaign pretty quickly and deploy same day.

What do you dislike?

Had issues with csv versus xml formatted recipient files. Couldn't set campaigns to be sent further than same day. Template html content was not easily editable within the app.

What business problems are you solving with the product? What benefits have you realized?

Able to send a bulk campaign to an unfiltered list of emails without harming reputation based off bounce ratio.

MessageGears review by User
User
Validated Reviewer
Verified Current User
Review Source

"Very reliable service"

What do you like best?

quick response to issues and reliable service

What do you dislike?

none, the services provided suit the business need.

What business problems are you solving with the product? What benefits have you realized?

customer communication.

Reliable delivery and service are key in making sure customer receives the communication.

MessageGears review by User
User
Validated Reviewer
Verified Current User
Review Source

"Creation flow is confusing "

What do you like best?

Emails sent reliably, you can always count on that.

What do you dislike?

Setting up a template and campaign is confusing and takes a long time.

What business problems are you solving with the product? What benefits have you realized?

Sending many emails to many users.

MessageGears review by Curtis S.
Curtis S.
Validated Reviewer
Review Source

"Quick & Painless"

What do you like best?

Ease of use with the ClickDimensions software.

What do you dislike?

I am unable to see one of emails that ClickDimensions creates with MG

What business problems are you solving with the product? What benefits have you realized?

ESP instead of having to use Azuresend

MessageGears review by User
User
Validated Reviewer
Review Source

"Clunky & slow and very limiting. "

What do you like best?

There wasn't anything that I viewed as good about MessageGears. But that very well could have been the instance we had.

What do you dislike?

Slow, limiting, inefficient. We weren't able to segment effectively or see valuable email metrics.

What business problems are you solving with the product? What benefits have you realized?

The company initial signed on with MessageGears from a security perspective. We then realized that other EMS provided security and let us be marketers at the same time.

MessageGears review by Industry Analyst / Tech Writer
Industry Analyst / Tech Writer
Validated Reviewer
Review Source

"good but not best"

What do you like best?

the dynamic sql engine. The control passover to the marketing team is the best. Minimum engineering work for neew campaigns

What do you dislike?

intermittent connection issues in which case no retriggering automaticcally. We are not able to nail down the issues as to why some campaigns fail

What business problems are you solving with the product? What benefits have you realized?

sending emails to users. benifits are the design just passes to the marketing team.

MessageGears review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Very positive"

What do you like best?

Reliable service with fast and useful support

What do you dislike?

I like everything so no dislike for me at all.

What business problems are you solving with the product? What benefits have you realized?

Sending mass emails.

MessageGears review by Internal Consultant
Internal Consultant
Validated Reviewer
Review Source

"Flexible platform and greater customer support"

What do you like best?

Flexibility in the platform to manage and modify the audience via the SQL queries

What do you dislike?

Not a big deal, but explicit definition of click rates, open rates calculation will be helpful. Since not all platforms follow one definition.

What business problems are you solving with the product? What benefits have you realized?

Large scale emails with varying content at member level. Flexibility, ease of using recommendations from data science models.

MessageGears review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"It is User friendly"

What do you like best?

User Interface and speed of this tool is really good.

Litmus feature is one another thing I want to highlight.

What do you dislike?

Sometimes the error the error details wont be clear and in analytics would be great if we display number of unique clicks along with percentage.

Recommendations to others considering the product

Everyone should give a try!

What business problems are you solving with the product? What benefits have you realized?

To deploy bulk emails.

MessageGears review by Sean D.
Sean D.
Validated Reviewer
Review Source

"I use it every day!"

What do you like best?

Ease of use & flexability

easy to use

super flexable

What do you dislike?

No real dislikes at present

I do not have any dislikes at present

Recommendations to others considering the product

GO for it! Solid product!

What business problems are you solving with the product? What benefits have you realized?

We use it for message tracking & troubleshooting in my department, mostly.

MessageGears review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
Review Source

"MesseageGears rovides a great interface for looking into bulk email send"

What do you like best?

How you can drill into a particular day and see a delivery or bounce report

What do you dislike?

Wish you could go back further in time then alowed

What business problems are you solving with the product? What benefits have you realized?

We are helping customer better understand the results of Bulk Email Marketing

Kate from G2 Crowd

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* We monitor all MessageGears reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.