MessageGears

MessageGears

(26)
4.0 out of 5 stars

MessageGears is the only hybrid email marketing service that combines the power and security of on-premise software with the efficiency and scalability of the cloud.

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Showing 26 MessageGears reviews
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MessageGears review by <span>Lucas P.</span>
Lucas P.
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Message Gears Is a Very Good ESP!!!

What do you like best?

The simplicity of the product, while still being robust is very impressive. In the past I've worked with 4 other "Top-Tier" ESPs and this is by far the easiest one to use.

What do you dislike?

If there was one thing I could point out that I don't particularly like, is that you must know SQL to write queries. At this point in it's development, I believe they should start working on other ways to write these queries, whether it's drag 'n drop using database attributes or something else.

Recommendations to others considering the product

Definitely give it a try. it is a very easy platform to use, but that doesn't mean that it is lacking capabilities. The support staff are very open to hearing from their clients and are eager to take the things you think are missing and get them included in a speedy manner within their next platform upgrade.

What business problems are you solving with the product? What benefits have you realized?

Deploying emails for well over 150 clients in a fast manner.

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MessageGears review by <span>Erin G.</span>
Erin G.
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Great for interacting with your user database in real time

What do you like best?

MessageGears allows us to be smart and nimble with how our user database informs our marketing campaigns. Our previous tool required us to manually pull and upload lists and we wanted to deep segmentation or include new attributes, while MessaageGears allows for this in real time with some simple queries. Recent updates have enabled us to roll out campaigns translated in our 12+ languages with significantly fewer steps. Their master template library structure has allowed us to create a centralized place for email designs and categorizations so that individual campaign creation is simple.

What do you dislike?

MessageGears is a very robust technical tool, so the main downside is that it can be a tad complex for marketers or those without an engineering background. The campaign creation goes easier for someone who has somewhat of a technical background and the analytics could be a bit more robust on a per campaign basis.

Recommendations to others considering the product

Use if you have a database you'd like to leverage in real time. Use if you have audiences in many languages and regions.

What business problems are you solving with the product? What benefits have you realized?

Intelligently using our data in our email marketing

Creating marketing campaigns for our global user base

What Email Marketing solution do you use?

Thanks for letting us know!
MessageGears review by <span>Josh W.</span>
Josh W.
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MessageGears... It just works

What do you like best?

I like MessageGears becuase it just works. Really what I mean is that it's easy to use, quickly provides the necessary information, and it has a user friendly layout.

What do you dislike?

Well, the one thing that I dislike is that they took away the feature of being able to see the Day Summary of sends and what has been send that day. That was super helpful.

Recommendations to others considering the product

Use it. It is worth it. Other Email servers don't necessarily have the features and ease of use that MessageGears has. That being said, I really wish that they would bring back the Daily Sent view.

What business problems are you solving with the product? What benefits have you realized?

I am able to see when an email is sent, how many have received it, a general idea of what they are seeing, and if there are any errors a good idea of what the error is.

MessageGears review by <span>Garon D.</span>
Garon D.
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Allows Runkeeper to create new emails quickly

What do you like best?

Templates for all our emails pieces and use of free marker! The standardized language allows for much easier troubleshooting and solution finding.

The new organization structure with folders are also excellent.

What do you dislike?

No version control :(

Also it would be great if I could see what templates shared content is used in. Making a change to shared content feels very much like a gamble a lot of the time.

Recommendations to others considering the product

Be sure to make full use of their templates. It might be more front end work but it will work our fantastic for you in the long run!

What business problems are you solving with the product? What benefits have you realized?

We use Message gears to send all of our emails to our customers and using Message gears allows us to make sure they have a constant look and tone and allow one team to manage it.

MessageGears review by User in Computer Software
User in Computer Software
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Great Customer Service

What do you like best?

The Customer Service is great when you open a ticket. I also think the user interface is easy to use. The amount of information you receive on a Bulk Job, for instance, is very helpful. As a user of MessageGears, it allows me to provide great customer service by conveying due diligence in the server to see what is occurring with our customer's emails.

What do you dislike?

Recently the ability to view transactional emails was removed and that was a huge functionality of MessageGears that we used as a company. A huge portion of emails that we send out through our marketing automation platform are one-off (transactional) emails and the ability to see those emails are no longer available which will negatively affect our level of customer service for our customers.

Recommendations to others considering the product

Great product.

What business problems are you solving with the product? What benefits have you realized?

We provide technical support on sending emails through Microsoft CRM Dynamics and ensuring email deliverability of them. The ability to quickly and easily see the emails sent through MessageGears is very very helpful as a company and user of this product.

MessageGears review by Administrator in Internet
Administrator in Internet
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Happy Customers

What do you like best?

There were 3 primary reasons we chose to switch to MessageGears from our previous solution- 1) the 'hybrid' solution allows us incredible flexibility with our data, 2) responsive developers & support, and 3) aggressive approach to pricing that fits well with our unique sending patterns.

We've been very happy for about 3 years now with the service and the team. All 3 of our initial reasons have remained positives for the service.

What do you dislike?

I would only have 2 areas that we'd consider 'dislike.' The interface for end users doesn't have nearly the polish of a MailChimp, which I do hear about from end users. It is however simple enough that users get up and running with very little training on our side. The other is almost more of a back-handed compliment; because they are constantly improving and adding features to the end-user interface, stuff breaks more often than you'd see on more of a consumer-focussed or less actively updated tool.

What business problems are you solving with the product? What benefits have you realized?

The unique 'hybrid' approach that MessageGears uses for their service means we have full access to our internal databases, including real-time data on list members both from the mailing platform and from our own systems, without having to build or maintain our own email platform. That ability to access data makes our email more customized and effective and helps us to maintain better deliverability and IP reputation for our lists.

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