What do you like best?
Method is quite comprehensive and can do a lot of things. It stores a lot of good customer information. I like the fact that it is customizable and the search capabilities are very good. You can find information starting out with very little.
What do you dislike?
Method is a good tool, but can have some interesting problems in terms of consistency in integration with QB's online. We are constantly having problems with it running on our Citrix server and losing connection with QB's. We have to constantly get a hold of our IT guys and get them to re-sync them. It is a mixture of a few issues and might not just be Method itself.
Recommendations to others considering the product
Do your research and make sure you have good help and support. We have had trouble with the integration part of the set up, and that has caused a few headaches over the last few years between getting QB support and Method support, and who is responsible for what. Still not fully solved, but it is a good product with a ton of potential that we are continually progressing with.
What business problems are you solving with the product? What benefits have you realized?
We are able to keep a lot of our customer information in one place and it is easily accessible to those that need it. When it syncs it is real time with QB's and allows us to reference current payment information and such on the fly while talking with a customer on the phone. It has helped streamline and professionalize our invoicing.