mFax Reviews

User friendly, sends fax confirmation to my email - no more getting up from your desk to check the machine and find your confirmation sheet, can send fax right from my desk - no need to get up

Maybe an easier way to see the status of your fax once send has been pressed.

A way to upload a fax coversheet. If there is a way I haven't been able to figure that out yet.

I would recommend giving this a try! It is really easy to use and allows you to multi task while waiting for your fax to go thru. No more standing in front of the fax machine while it dialed and waiting for your confirmation to spit out. Now you can stay at your desk, continue working and they email you not only the confirmation sheet, but the entire fax as well!

My law firm installed this on my computer, but it is nice to be able to send a fax right from your desk, so this saves time and allows me to do more than one thing at a time when waiting for the fax. So it's a time saver!

The no nonsense web dashboard. You have all of your pertinent needs in one place without clutter.

I honestly don't have any drawbacks to note. I suppose you could say that the lack of a physical component is a bit of a learning curve for older generations but I would hardly fault the service for that.

Do your homework regarding your need for a physical fax machine. If you don't this is 100% for you. If you do, it's still a phenomenal e-fax solution but you may want to make sure you budget for an analogue fax solution as well. As it stands this is an incredibly easy product to transition people in to, if they can scan on a copier they can use M-Fax without fail.

Our digital phone line system did not allow for an analogue fax number and most e-fax solutions failed due to speed or packet loss of fax transmissions. This finally allows us to send and receive faxes without the need for an analogue line.

A central control panel to manage faxing across multiple users and devices is a dream come true for the IT department. We can quickly troubleshoot issues with fax delivery having all necessary information available in one spot. The fax print driver makes faxing from the computer even easier. Users simply print as they would to a printer and fill in a few boxes to send the fax.

Some parts of the admin portal are not intuitive. Having to include the 1 before the fax number seems contrary to the way most users are familiar with dialing numbers these days. If you are using the fax appliance devices, it can be expensive to switch from another provider because you have to replace all of the appliances.

If you are switching from another fax service, be sure they will allow your fax numbers to be ported out.

Allowing users to ditch the old analog lines while still being able to utilize their existing fax machines saves a lot of money. The service as a whole allows for a painless migration from physical faxing to the scan/email to fax method. Users can still use their existing fax machines while they get more confortable with sending and receiving faxes via e-mail.

I love the speed and ease at which I can send faxes. Just type in the number, drag and drop my files to be faxed, and hit Send. It's so quick! The web interface is easy to understand and works flawlessly. It's so easy!! And I can send faxes from anywhere (with a Wifi connection). It's so convenient! Also, customer service is top notch!!

I can think of nothing that I dislike about mFax! Huge fan!

mFax provides me with amazing fax services at a great price, it's so easy to use, and their customer support is unparalleled in my opinion, mFax was an obvious choice for me, as it should be for any small or large business!

I am able to send faxes without having to pay for a business landline phone (or dedicated fax machine). Huge savings each month!!

I looked at a couple different e-fax companies, and even checked some of them out with free trials. mFax with Documo was diffantly the most user friendly platform and their customer service was great...answering questions that I had even when I was still using their free trial. I signed up for their service before their free trial even expired.

I haven't found anything that I dislike yet. I have only been using them for about a month.

We didn't have a reliable faxing system set up in our office yet. However, as a start-up business in the medical field, I needed something HIPPA compliant and reliable. We are pushing our business into new markets, so the faxes should start coming in soon. I feel confident knowing that we are ready with mFax.

I can always get immediate help with my questions. They strive to make sure to have a good business relationship with you. They constantly make improvements to the product based off feature requests and comments made from their customers.

I would like to be able to setup SIP trunking to be able to have all my customers DID's (both voice and fax) under one underlying carrier. Right now I have to port voice DID's and fax DID's separately. This is mainly important to resellers.

If you give it a try, you will like it. Take it from someone who has tried many of the e-faxing solutions out there.

I am a voice service provider and faxing distracts me from my core business. Being able to resell mFax to my user base solves my customer's need for reliable faxing and serves my purpose as being able to include faxing with my voice services with minimal distractions.

The look and feel of the site is excellent. I found the software to be very easy to use and visually pleasing. This company offers monthly subscriptions, but they have a 14 day free trial where you can send/receive faxes (i think 50??). Easily and hands down the best online fax service that I have used. Also beats going to Staples or something to fax something.

I had a couple of questions and used their online chat. Was fortunate to end up speaking to Evan, who was awesome. No 'why are you asking me that question' type of attitude, but down to earth and very helpful.

I wish they offered an affordable pay per fax usage ($0.25 - $0.50 per page??) where credits would roll over month to month until used. The monthly service for personal users doesn't make sense due to the limited amount of faxes that are sent or received. If they add a pay per fax usage, that would be great!!!

Able to send a fax from my home

I don't need to use paper to send/receive faxes anymore! This is a fantastic feature that I think all providers that send more than a couple faxes a month should adopt immediately. I also found that the customer service chat feature (when I needed to use it one time) was very responsive and got the issue resolved quickly.

Occasionally I will get an email stating that I have received a fax but it will not be in my mfax inbox. This is what caused me to contact support (it was a fax that I urgently needed). They instructed me to hit the incoming tab, and bam there it was! It is a bit confusing however that if it where under the inbound tab, why wouldn't it just be in the all tab where I usually check all my faxes? I still don't know if this has been resolved and I find that I have to click inbound to double check and make sure there isn't something there.

mFax has a live chat feature that allows you to speak with someone instantly without having to wait on hold for service. It plays nice with your email address platform.

Less paper and much faster correspondence. This service brings a truly outdated type of communication up to date.

This is the first cloud fax service I've used (and I've used them all if feels like) that actually:

A. Regularly updates their product and releases new features

B. Seems to care about support. They is always someone who answers emails and live chats sho is helpful and knowledgeable

The interface is very modern and intuitive. They obviously care about design. Most other solutions i've tried are clunky and feel like they haven't been updated in years. Most recent solution I've used were very flow to respond to support and usually felt like I was talking with someone in India who didn't know much about the product. Very frustrating.

nothing so far. The solution and team have been fantastic

This is the leading cloud fax solution in my opinion

I need a reliable fax solution as my industry requires me to regularly fax documents with sensitive info. mFax is highly reliable and makes faxing super convenient as I can do it from any device and easily integrate it info my desired workflow.

I love the support from mFax. They have a very fast response time and jump right on any issue we have to make sure the platform is performing as it should. They FaxBridges are easy to deploy and are pretty rock solid so far.

Our business is on the East Coast so when they do an upgrade sometimes we can't get support early in the morning right away. They are normally on it before regular business hours which is awesome though. They are working on putting notifications into the platform for transparency on updates.

It is solving the issue with analog fax customers. They need a rock solid solution that is not significantly delayed from traditional POTS lines. These boxes just need internet and plug the phone line and your done.

I like how easy it is to set-up and use. I also like the ability to get the fax's by e-mail notification.

Sometimes the fax bridge needs to be reset, but it really doesn't happen very often. I just wish it would attempt to reset itself.

Move to internet faxing. It is still just as easy to send and receive a fax but has many more uses and it is very convenient to get a fax to your e-mail inbox.

The cost of using a traditional telephone line is overpriced and our customer service in getting problems resolved with them are getting longer and longer. If I have a problem with mFax, I can hop on a chat and get assistance right away. I love that about mFax.

mFax is easy to use and user friendly. From day one I have been able to retreive my morning faxes and review all documents before my work day develops. This has lead to improve functionality in my work place. This fax is a 5 star to other competive companies.

Log ins after updates. I find the program has frequent updates that may cause 3rd party software issues.

Excellent platform that allows on the go function with email receipt of fax

The business problem which was fixed with mfax was my ability to receive faxes on the go. I find this important in my line of medical employment, I often need accessibility to my faxes in remote places. mFax allows this function!

MFax allows fast delivery of information, recommended as HIPAA compliant and has pleasant outlook

1/ CONFIDENTIALITY NOTICE is not included on the cover page; I have to copy and paste it with every sending

2/ I have 1-5 recipients at a time and when I enter the names they are not linked with the numbers. The program is not linked to Outlook contact list. Instead, it offers to build the contact data base inside of the program - Impossible! If the fax message is not delivered "Oh, no!", then I do not know who I have to resend it to. In this case I have to open the Oh No message, then PDF document, then I open Outlook contact and try to match with fax# figuring out who is a recipient out of those several in that fax.

Instead of:

#

#

#

and Name1, name 2, name 3

The setting should be

#1- Name 1

#2 - Name 2

# 3- Name 3

3/ It does not give the selection to resend to 1 of the numbers that failed and I have to create a new message to the failed one or resend multiple times to recipients who have already received the fax.

4/ If the transmission fails, it does not give the feedback on the reason: busy, out of service etc.

5/ It would be a miracle if it creates the data base of contacts out of what was used in previous faxes and populate the windows with the linked recipient's name with recipient's Fax number information automatically. Sorry for the challenge.

n/a

Sending doctor's visit notes to colleagues in medical field who are on team for patient care for a particular patient (HIPAA regulation observed).

***Also, due to HIPAA regulations our function to take a screen shot is disabled and I am not able to provide a screen shot, but my fax # 908-6349557***

Hello, we have been porting many of our customers over to Documo and its been an easy transition. It's been very user friendly for our customers and also easy for us with porting and admin work. It's great how many users finally stop wasting a ton of paper and just send the files electronically, its a no-brainer. I know many users will not change away from using the fax machine, but slowly transitioning new users is helpful.

There were some changes in the portal, such as looking up accounts that changed. So you search the account, then have to search the account again. We are on eastern time, and documo does not open until 11am our time. I understand and I wouldn't want to come to work any earlier either. Hopefully there won't be any need for support early morning on our end. I don't believe its been much of an issue so far. Possibly having an on call tech support for those east coast users?

yes

Many of our customers are finally using the fax to email, they realize they do not need to print every single fax. Saving time and money. We set many new accounts under documo, many that have never used an online faxing portal but they've been very happy. Small issues here and there but fixed pretty quick. We are on eastern time, so that can be an issue also, but not often. Support questions are answered fast and friendly.

The ease and simplicity of sending faxes directly from my desktop. I draft a large number of letters to send to physicians each fall and the paper and postage this saves as well is huge. I also love the ability to resend a fax if the recipient hasn't sent the required forms back to me. It's just a really quick and functional way to send and receive faxes. I can wait to print off my inbound faxes until I'm ready which is another great feature.

The only issue I will occasionally run into is errors for outgoing faxes, but I do think that has more to do with the fax number receiving the faxes rather than mFax itself.

I'd highly recommend giving it a try. One feature that is really great is the ability to change the plan - so for months where we are sending and receiving a high volume of faxes (about 3 months out of the year) we can upgrade to a higher plan, and then switch back down as needed.

mFax definitely saves my business on paper and postage costs, and absolutely saves time and frees me up to complete the rest of my job.

I enjoy this website because when my fax at work is acting up I can always look back on mFax, and get the faxes I need.

There's nothing really to dislike I wish they didn't change the display on the left of the time I don't like the received "30 mins ago" I like when it shows the time and date.

When my phones are down and fax is running slow I can always get on mFax and get what I'm looking for, The benefits of this website allows me to get my work done and get the papers I need asap to the doctors when there waiting for a fax.

I like being able to easily send saved documents via fax easily and conveniently.

I like the platform when you were able to send documents as a fax and an email simultaneously.

This is a very good solution for your faxing needs. It is inexpensive and easy to use and understand.

We are able to receive confidential medical information and not worry about the documents being compromised.

How I can simply re-send a fax that did not go through.

It is a tad slow, but that may be our network. Also need easier ability to personalize faxcover sheets.

I am able to re-send faxes but I cannot think of anything else other than the benefit of confidentiality when sending and receiving medical records.

I love the ease of use. I listened briefly to the instructions as I am somewhat inpatient and found this mFax to be very user friendly, efficient, and great features too.

I cannot find anything that I do not like about this product. It is quick and easy to use.

It is simple to use and confidential information is protected and quickly responds when the document is received or sent. Great service.

Sending contracts on a HIPAA fax line for privacy is enormously helpful for me to communicate with hospitals!

I really like the internet platform that mFax uses. It is extremely convenient when trying to send a fax in 2018.

I wish there was a little more documentation on the platform so that customers can understand what it is they are configuring.

This is the new era of faxing and gives companies a great, more efficient faxing option.

The benefits we have noticed are more clients of ours see it as an easier way to fax and like the carbon copy to their email. As an addition, we still have clients that like to conventionally send a fax through the faxbridge, while at the same company, clients can use fax to email. Problems this solves is making the office environment a little more green.

Support from Documo is fast if you ever need it.

Can't really complain. This produst is easy to use and the AXACORE Adapter works with any fax machine.

Great Product from a Great Company.

WE are able to offer our customers a complete Voice Over IP Solution.

The user interface is easy to navigate and I can use it from anywhere.

Haven't figured out if there is anything I don't like.

I tried a few different options for faxing. This is, by far, my favorite!

I am able to fax files from my device/pc without printing or scanning - in the end, that saves me money.

I love the ability to send and receive faxes from any application or device (iphone, tablet, desktop, etc)

Inability to customize fax coversheets. I would like to use my logo on the coversheet

Great ability to fax on demand from any software program.

Ease of use, intuitive UI, visibility into all statuses of faxes and partial transmissions for tracking purposes.

Would like a more granular search functionality

Great decision for easy and reliable internet faxing

Reliability was the number one reason we went to mfax. The ability to see unsuccessful transmissions and fax errors on the part of our clients is essential to our business model and has greatly increased our results.

I love how you can access your e-Fax on the mobile phone. The interface is user friendly and the file is on PDF format already.

I wish the have an app. but other than that everything is perfect.

We resolved our problems with off hours e-Fax. Me as a remote admissions/intake, I'm having a hard time when I'm out of the office already. With Documo, that has been resolved.

No more calls saying "I'm trying to fax but keep getting a busy signal" or "I'm trying to fax but it's not going through.

There is nothing that I have used in this product so far that I dislike.

Great especially being able to receive faxes right in my email--so convenient! When I received the first fax using mfax, I thought that I had to log in to the web portal to receive the fax, and thought "what a pain." Then I realized I just needed to scroll down in the email message and the fax was attached. I just click to download it--couldn't be easier!

User Interface is easy to navigate.

Uploading module (drag and drop).

Color Scheme is not distracting.

Toll Free Fax Number

Tags

Contact Storage

Unsure how to quickly clear my history after sending faxes.

Try it and you'll likely find that it meets your needs.

This has been a backup solution for us, as well as a development solution - for testing physical lines and now virtual software solutions.

The interface is clean and easy to use. I am also developing against the APIS and there is a rich set of apis to use.

The documentation could be slightly better for the fields that we use in the api. I am also not sure if there is a sandbox environment that could be used as well.

Love that this is HIPPA compliant.

Ease of use and ease of setup. Was quick.

nothing. I don't have anything negative to say about this service.

I run a business from home. Finding a cost effective fax service is essential. I've tried several, and this one is the best by far...i even paid for a years worth after using a few times, knowing i would keep it.

Easy set-up (both number/account creation and admin features)

Cleanly designed interfaces

The lowest drop rates I have experienced (compared to myfax and eFaxCorp)

Nothing (I switched from eFax Corporate so this has been all upside)

Switch now. You won't be disappointed.

I have to fax confidential documents for my fund and I also use for personal use.

Benefits: less anxiety that my faxes didn't go through.

the automatic email letting you know a fax is in. And it saves paper

nothing really, just the junk faxes but there is not much you can do about that.

We as admins are now able to get faxes to our agents with ease and speed. Before faxes may sit back by the machine for days.

the user friendly interface, the tagging is also a great feature.

so far we do no thave any complaints. We have enjoyed the product. maybe it would be better if additional users was cheaper?

no longer having faxes sitting at the old fax machine

easy to use , monthly fees are reasonable

would like to have easy to link scanner option . if it is tehre would like an easy synch to my software

dont need a seperate fax machine and dedicated fax line

Documo is easy to use, very simple and user friendly for the most part.

Some of the features could be a little clearer. For example, searching via Platform vs. account can be confusing. It took some time to figure out because the options weren't clearly available.

Definitely use this. The features are great and the support is helpful, friendly and readily available.

mFax has made it very easy to support and manage our fax clients.

How easy, fast and reliable it is! It really makes my work day easier

Nothing...seriously it is the best! So easy to use!

The benefits are that my workday is easier,it saves me time and is efficient.

The simplicity and ability to have our own customized portal. Not stuck waiting on faxes for 20 minutes while it clears a buffer

Had a rough start with the service and the FaxBridge devices on some of our networks, we have found a work around but it is still an issue from time to time

Ease of use and setup. The email to fax is amazing and fast and easy to use

I like the fact that the service is reliable and any new feature requests are considered.

We would like to see a dual port FaxBridge

We are solving T.38 Faxing issues with HTTPS faxing.

The service was easy to use. When we had any questions the customer service representatives were helpful and diligent.

mFax is a great service provider. There was nothing to dislike.

Using mfax allowed us to turn the office electronic.

The faxbridge appliance is a ingenious way of getting around the inherent problems of using a physical fax machine with internet VoIP/FoIP lines.

With their office being in West Coast time zone and our main office in East Coast, half of our workday is over before I can reach anyone.

Allows us to provide a variety of faxing solutions to all our sites, while saving us money.

Customer Support! user intaface, and speed ofthe TX/RX transmisstion.

Hmm, really hard to list, I don't have any!

Oh sure!

offering white-labeled fax service with our PBX service

Easy to send fax, great pricing, communication is great on progress of porting.

Would like to get a copy of my invoice automatically.

No problems as of yet.

Benefit of less costly phone bills.

API and easy of use of UI. Alerts are great as well to know what is happening with faxes. Visability on users and assigned numbers is very helpful.

Sometimes the documentation could be a little better

Review the API to see if you can automate your processes

Needed to get away from physical lines that were super expensive at all of your facilities

that it is easy to ready and understand the faxes

that it doesn't stay automatically logged in

pay in full for better price

faxes anytime

It's really easy to manage my numbers and users. The interface makes it easy to find what I need and go on with my day.

Some of the locations for the functions are strange. But once you learn where they are it's easy enough.

Many of our customers still uses faxing. This lets them continue to use fax in a paperless environment.

I am able to send and receive faxes quickly.

Sometimes the fax does not go through the first time.

Good records of faxes.

That you can send faxes via email instead of logging on to the portal each time.

That you can't import contacts from Outlook.

We're saving time by receiving faxes in PDF format. This way we don't have to scan and email paper faxes. We also don't have to have a physical phone line or fax machine to deploy faxing capabilities.

Users like the interface as it is so easy to use.

Biggest complaint i receive is that the buttons on the left hand are just icons. Users would like to see the full name of the contacts button. Some would like to see faxing internationally.

Have users faxing from their desk vs trying to send them from copiers.

I like the ease of use and how mFax integrates with our printers and makes it easier for us to send faxes in a few clicks

Maybe a mobile app? And a handbook we can send to our members so they can use the fax easily

Having our members send and receive faxes easily

How quick their response time is to questions

Where the release button was located. It has since been moved.

None come to mind. Most of the issues I originally had with mfax has since been corrected or changed for the better.

Ease of use for our clients is the biggest advantage

Able to send documents right from desk and not have to walk across the building to main office to send a fax.

If campus internet is down -- it will have to wait.

No land line traditional fax. Saves times. Ensures no one else is able to view private information