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mHelpDesk

3.9
(69)

Mhelpdesk is a field service software solution that manages field technicians, work orders, employee scheduling, and client billing. By combining and integrating multiple business management tools, Mhelpdesk provides a solution that eliminates double-data entry while giving business owners visibility over their field technicians in real-time.

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mHelpDesk Features

Before the Job

Calendar

Uses the calendar tool to determine field workers who are free for the job.

80%
(Based on 28 reviews)

Dispatch

Notifies field service workers of their upcoming assignments.

75%
(Based on 23 reviews)

Privacy

Allows users to see tasks according to permissions and roles.

78%
(Based on 23 reviews)

Booking

Allows clients to book jobs through the desktop page or within the app.

81%
(Based on 26 reviews)

On the Job

Location

Tracks employee location to ensure timeliness.

n/a

Employee Communication

Enables communication within the app from manager to field service employee.

81%
(Based on 33 reviews)

Behavior Monitoring

Monitors behavior in the field.

n/a

Client Notifications

Notifies clients, should any delays or mishaps occur.

78%
(Based on 26 reviews)

After the Job

Reports

Creates reports that reflect field performance either as a team or individually, to review productivity.

78%
(Based on 28 reviews)

Analytics

Visualizes field activity via photos, graphs, and other data that can be displayed on a dashboard.

76%
(Based on 23 reviews)

Invoicing

Sends invoices through the software and allows clients to pay on the spot.

82%
(Based on 22 reviews)

CRM Integrations

Integrates with CRM software to monitor all aspects of the customer relationship.

78%
(Based on 20 reviews)