What do you like best?
Especially I like this very much-
Customizable Coloring of the work order type Recurring maintenance Report
What do you dislike?
there is a learning curve
we were initially confused on which logins to use
change is always hard, but we are figuring it out
Recommendations to others considering the product
What business problems are you solving with the product? What benefits have you realized?
The software: We have been in the business for 17 years now and we are always looking for ways to get better and increase efficiency. I have tried so many maintenance management software throughout the years and none of them was able to answer our needs as much as Mhelpdesk. I am now able to monitor multiple maintenance technicians in various locations with so much ease and efficiency. It saves us money and time and most important enables us to service our tenants better and communicate progress and status of their work order with a click of a button. The fact that it is so customizable makes it so easy to arrange the information in a way that you can get a complete view of whats going on in the field in a glance. Customer Service: My first conversation was with Daniel McClain - Account executive - He was great from the get-go. He took the time to answer all my questions no matter how small or big, He presented the software with great knowledge and expertise and made the process fun and interesting. When he presented the software to our staff in Florida he literally got a standing ovation. Everyone was so excited for it. Thank you, Mr. McClain ;) Once I decided to go ahead with Mhelpdesk I was assigned with a customer success coach (Love the terminology) Meghan Verducci in a nutshell if I could I would hire her to work for our company in a heartbeat. She was very Knowledgeable and pleasant. If she says she will get something done you can count on it. She was honest about what can and can't be done with the software and if she didn't have an answer she would always look for one and get back to me as soon as she could. She even kept in touch when she was on vacation to make sure that my needs are met. Once the Setup was complete she provided me with a power point manual and training videos for my staff Very helpful, I was able to train my staff with easily with zero misunderstandings. Thanks for everything !!