What do you like best?
ShoreTel is both the phone used in my office and the name of the program associated with it. It is used both to monitor my individual work phone as well as monitor designated phone lines meant to be used as designated call centers. It has a large memory and has a decent sort and search function.
What do you dislike?
Unfortunately, both my IT department and I have not yet figured out how to link it with our internal email systems and have it consistently work with forwarding of messages and updating contacts. The program interface is also very simplistic and looks like it was designed in the early 90's.
Recommendations to others considering the product
I recommend working with the telephone provider in your area before implementation. They may provide better deals with partnerships they have for your business needs. Shoretel is a wonderful provider but there has not been anything extra that I can see that they offer that others cannot. Go with whichever product or service that fits your own business needs.
What business problems are you solving with the product? What benefits have you realized?
It helps organize all my messages and places a timestamp on them. It keeps a log of the number, time and allows multiple playbacks and pausing of the message. This has helped in my efficiency in responding to calls. Additionally, the designated call centers that are set up allows for a log of all calls so that we can get back to people in a timely manner.