Micro Focus AppPulse Trace allows you to isolate problems real-time for all of your applications whether on-premise, cloud, or mobile. HP APM Solutions are also available with a flexible delivery model to best fit your needs. Choose from any combination of on-premise, SaaS, or hybrid to suit your existing platform and business model.
It is very customizable to present you with precisely the information you want to see, in the order you want to see it in, and can generate reports of the same with ease. All custom filters/view can be saved and shared with others easily too, making it great for teams to be able to quite literally "be on the same page" when discussing outstanding defects pertaining to them.
It is also very robust, with a good interface that doesn't experience any odd quirks or freezes, even if it is a bit clunky (see below for more on that).
What do you dislike?
It can be a bit clunky and slow at times when dealing with large projects with many defects and large histories, but this is par for the course with this sort of software.
There is also a rather steep learning curve at first as the tool is so vastly configurable, and the many options can seem overwhelming at first.
The setup of project and controlling permissions isn't also as straightforward as it could be. There are other utilities out there that make that aspect of things considerably easier to sort.
Recommendations to others considering the product
Try it before buying it if you can, see if they can loan you a trial license for a month at least. That will give you a good chance to get a taste of the application and hopefully allow you to make a better decision.
What business problems are you solving with the product? What benefits have you realized?
Tracking defects across multiple projects (each is compartmentalized in APM), in multiple environments and streams. It really helps when you are looking to manage multiple iterations of a solutions in different environments and need to track the resolution of defects through them.
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