Micro Focus Service Management Automation

(52)
4.0 out of 5 stars

Help your service desk agents and IT managers proactively manage service quality. 200+ out-of-the-box reports displayed on dashboards give you instant visibility and easy to customize reports.

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Micro Focus Service Management Automation Features

Incident Management
Automate Ticket Routing

Routes tickets automatically to the appropriate user.

80%
(Based on 9 reviews)
Ticket Prioritization

Prioritizes tickets based on factors configured by the user.

80%
(Based on 9 reviews)
Ticket Notifications

Notifies the IT team when a ticket needs action.

82%
(Based on 9 reviews)
Knowledge Base

Provides a forum for answers to common questions.

80%
(Based on 9 reviews)
Knowledge Base/Ticket Integration

Integrates knowledge base articles into a ticket.

79%
(Based on 7 reviews)
Reporting
Dashboards

Displays important metrics relating to performance.

77%
(Based on 9 reviews)
Time Tracking

Tracks time worked on a ticket.

78%
(Based on 8 reviews)
Surveys

Provides surveys to measure employee satisfaction.

85%
(Based on 6 reviews)
Access & Usability
Mobile

Enables access to service desk features via mobile device.

70%
(Based on 5 reviews)
Self Service

Enables employees to view the status of their tickets.

78%
(Based on 8 reviews)
Active Directory

Provides a directory of all users within an organization.

85%
(Based on 6 reviews)
Multi-Channel Access

Enables access to service desk features through multiple channels such as email, phone, or the portal.

76%
(Based on 8 reviews)