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Micro Focus Service Management Automation

4.0
(52)

Help your service desk agents and IT managers proactively manage service quality. 200+ out-of-the-box reports displayed on dashboards give you instant visibility and easy to customize reports.

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Micro Focus Service Management Automation Features

Administration

Change Management

Tools to track and implement required IT changes in a system.

Not enough data available

Asset Management

Tools to organize and manage all IT assets within an organization.

Not enough data available

Reports & Analytics

A means to view and analyze a large amount of data in order to gain business insights.

Not enough data available

Incident Management

Automate Ticket Routing

Routes tickets automatically to the appropriate user.

80%
(Based on 9 reviews)

Ticket Prioritization

Prioritizes tickets based on factors configured by the user.

80%
(Based on 9 reviews)

Ticket Notifications

Notifies the IT team when a ticket needs action.

82%
(Based on 9 reviews)

Knowledge Base

Provides a forum for answers to common questions.

80%
(Based on 9 reviews)

Knowledge Base/Ticket Integration

Integrates knowledge base articles into a ticket.

79%
(Based on 7 reviews)

Service Desk

Help Desk

A place for users to submit tickets when they require IT help.

Not enough data available

Incident Reports

Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur.

Not enough data available

Process Workflow

The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met.

Not enough data available

Reporting

Dashboards

Displays important metrics relating to performance.

77%
(Based on 9 reviews)

Time Tracking

Tracks time worked on a ticket.

78%
(Based on 8 reviews)

Surveys

Provides surveys to measure employee satisfaction.

85%
(Based on 6 reviews)

Access & Usability

Mobile

Enables access to service desk features via mobile device.

70%
(Based on 5 reviews)

Self Service

Enables employees to view the status of their tickets.

78%
(Based on 8 reviews)

Active Directory

Provides a directory of all users within an organization.

85%
(Based on 6 reviews)

Multi-Channel Access

Enables access to service desk features through multiple channels such as email, phone, or the portal.

76%
(Based on 8 reviews)